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September 2025 by Antionette Rogers
Gregory took very good care of us.
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August 2025 by Marcus House
Customer services end at the completion of sale. I ordered items to be delivered to their store for pickup on 8/13/2025 a was told I would be notified when the items were ready for pickup. On 8/29/2025 I contacted to store for status just to find out the items were delivered on 8/13/2025 and no one bothered to notify me. This is unacceptable.
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August 2025 by Na Na
This review is for my friend bc she is shy. But she went in looking for a cherrywood chester & an older lady with a bob greeted her but already said she wouldn’t have anything in her price range. Mind you my friend hadn’t told her what the range was but bc that’s how she started off with my friend, she left. And will not be giving her business to the store for one & thank god not to the lady for her commission.
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July 2025 by Mary Tate
Awesome experience, thank you Angelo and Cynthia for outstanding service. I am well pleased with your expertise, kindness and professionalism.
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June 2025 by Steve Walts
We love Havertys furniture! We’ve been purchasing from the same store now for over 20 years. The furniture is very well made, and stands the test of time in terms of appearance. I enjoy working with Cynthia, who is an outstanding sales representative. She is extremely knowledgeable, helpful, and professional. She is adapt with helping you work within your budget and getting you their best
price prices!
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June 2025 by Shell Phillips
Disappointed with My First Havertys Experience
I recently made my first purchase at Havertys—buying a Tempur-Pedic mattress and an adjustable bed frame—and unfortunately, it was not a great experience.
Despite clearly requesting a standard King frame, the salesperson added the wrong model (Ergo Pro Smart-Split) to my order. I caught the mistake after reviewing my receipt at home and went back to the store the next day to fix it.
What followed was frustrating: I was told the system was down and promised a corrected receipt by the end of the day—nothing came. No calls, no emails, no texts. I had to follow up twice, including a third trip back to the store, just to get the mistake acknowledged. Even then, I was told it would take days to fix. Only when I threatened to cancel the order did anything get done.
After waiting another two hours, I finally received a corrected receipt and a refund for the price difference.
For a first-time customer, this experience was incredibly disappointing. Poor communication, lack of urgency, and disorganized service are not what I expected from a company like Havertys. I hope they take this feedback seriously and improve their service for future customers.
#Havertys #CustomerService #Disappointed #TempurPedic #Review
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May 2025 by Ning Li
Marry Hoffmann is the best who helped me purchased all furnitures for my newly purchased home in Fairfax, VA. Thank you so much Marry
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May 2025 by Donna Klemcke
A variety of styles and prices. Cynthia was very helpful.
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May 2025 by Allen Johnson
I called ahead and made sure to discuss exactly what I wanted by name and when I arrived, the sales clerk I had spoken to, named Mary, had saved my info in the wrong name and made minor errors. Mary's attention to detail was very poor. She misspelled things and made several other errors, so much so, that her supervisor had to keep coming over to help her with simple tasks. She was kind and pleasant but I would not consider working with her again. This happened at the Woodbridge VA location.
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May 2025 by Brian Allen
Gregory the sales manager in Woodbridge was the reason for my purchase. Absolute professional and very knowledgeable, I will be returning to purchase my furniture from him in the future.
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April 2025 by Cynthia Thompson
I have been a Haverty’s customer for years and the service I received today is the reason why I keep coming back. Our sales associate, Greg, was truly amazing! He listened intently and was extremely helpful and patient. Very happy with my experience and purchase!
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April 2025 by Linda Campbell
The furniture is beautiful.
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April 2025 by Eric Givens
Excellent customer service and Olga was a jewel
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March 2025 by Zayyad Siddiqui
Havertys is the go-to spot with insightful customer service and modern furniture. The manager was very accommodating and was able to help us plan. Keep it up!
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August 2024 by Ikwo Ndiomu
Olga was very helpful in guiding me through options as I window-shopped to consider possible furniture pieces for my new place.
The follow-up email with my wish list was a great touch.
I'll definitely be back to get some pieces shortly.
