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March 2024 by Mohammad Adnan
On Sunday one register is open, you ask associate for help they barely want to help.
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February 2024 by Mohammad Rafiq
Quality is not good. Once you wash it’s not worth to wear it again.
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February 2024 by Caroline N
Didn't help me, even after claiming that they would. I would give them .5 stars if I could. Don't give me your word and break it. I hold people to it. Unlike others I expect you to keep your word and honor.
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November 2023 by Ashley Caporale
I couldn’t believe how dirty and messy this store was. It was so hard to find things. When we would take something or move a hanger on a rack dust would be everywhere.
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October 2023 by Allison Ramirez
H&M as a whole has nice greasy clothing however this location is awful and dirty. Never clean. I come often and talk to the associates and they say their store manager is never there so you can see the results of the store. Associates don’t seem happy and are kinda doing what they want. I haven’t been there in the past couple months but the pay couple years going there have been unshoppable. Esp in the kids or clearance areas.
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August 2023 by Andrew Rodriguez
One person working the register. Wow.
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January 2023 by Virginia homes
Variety of clothes to choose and and price is also decent.
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December 2022 by Twanna Jarrett
I love their clothes! Large selection are always good!
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December 2022 by Wish I Was Sleeping
Affordable fashion. Store is clean and well organized and the staff are all friendly!
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October 2022 by MSC D
The children's clothing section use to be filled with cute fun clothes. We could always find a mini wardrobe.Something seems to have changed in the last two visits and months. Hardly any seasonal selections. Mostly leftover clothes sort of like an outlet mall. The clothes for grown-ups are just fine...fresh and stylish.
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August 2022 by Torres, Isiah
Kind staff, clean store, and decent prices.
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March 2022 by Angel Romero
Fitting rooms have curtains for doors not safe at all.
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October 2021 by Cara Schiavone
My very rude cashier went through our entire transaction without speaking to me or even looking at me. I was so blown away at how rude staff was, I’ve never shopped anywhere with such dismissive staff. I’ll visit other locations in the future.
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October 2021 by Grace Matias
Love it!
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June 2021 by Nisa Eliana Gutierrez
I’ve never had an issue coming to Potomac mills let alone H&M. The sales associates on the floor should learn to not be a little more professional & kind to customers. I had a simple question but could not even get it out because I was rudely cut off by someone on the sales floor. They need to do better with their attitudes & professionalism. Very disappointed in the customer service.