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November 2025 by Rachael Smith
Very strange experience with some teen employees? The only reason I go into hot topic is for loungefly mystery pins. I usually buy a lot (many sets have 6-12 possible options to collect etc) and I’m also into pin trading. They immediately start accusing me of being a reseller and saying they can’t refuse to sell to me but they can cancel out any coupons, promos, credit etc. because they hate resellers in their store. The employee (manager maybe?) also admitted to rigging pin box placement to tell people she liked which pins were which based on how they were stacked in the case when stocking. Said punishing resellers (anyone buying more than 5 pins at once) was store policy. I said it wasn’t I’ve been doing this at my local location all the time? When I suggested my husband could ring some out in a second transaction she then admitted it actually wasn’t an automatic policy but something she had to manually enter to punish resellers and it was up to her own discretion so she’d “give me a pass” this one time if I wasn’t reselling. Super uncomfortable.
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November 2025 by J immel
The gentleman who helped me was very courteous, fast, explanatory, just a perfect interaction which is greatly appreciated. He was so patient and kind while I was frustrated and confused. He couldn’t have been a more lovely person. Great job!
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July 2025 by Kimberly A
Just visited the Potomac Mills store with my two teens. The folks working today were SUPER nice! Truly amazing customer service. The store had tons of stuff my kids were pumped about, and also TONS of nostalgic elder emo merch. Really a lovely experience and a great store!
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July 2025 by Brayden Jones
Friendly and helpful staff and good deals for Funko pops. First time I ever got excited
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April 2025 by Anthony Truong
Very nice location and great staff, although many items were short stocked and was somewhat disappointed with how little variety there were in regards to certain articles of clothing.
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July 2024 by Brooke Angel
One of the cashier's, Jess, doesn't know her own companies policies. I showed her an item that was in store AND on the HT website and I said 'its 20% off online, can you match that". Nope. She said "the prices are different in different places"...then why does the HT website say they price match in-store? She was dismissive and I hope HT talks to her and reminders her of her own store policy.
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March 2024 by _ufw_lindseybelinda _
its so bad i want give you a zero but that's not possible so i give u a 1 Racial profiling
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February 2024 by frank gomez
My granddaughter loves this location. They always help us find items and even help us get discounts. Excellent customer service
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January 2024 by Julie G. Thompson
The staff is always very nice and helpful at Hot Topic!!
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January 2024 by Lili Vanderkraum
Been a faithful customer here since they opened in 04. Never a complaint.
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December 2023 by ami
Was racially profiled by the manager I believe. No longer will be coming here. Absolutely not.
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December 2023 by marie clare
They racially profile and follow around. Also put their own rules not the corporate policy rules.
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December 2023 by leina
Was racially profiled by the manager I believe. No longer will be coming here. Absolutely not.
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October 2023 by Kyleigh Martin
Good just slow customer service
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October 2023 by Luis Huff
Always something different but always amazing
