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May 2023 by Jennifer Pierce
0 stars. This review is for the Dillingham Square location (12357 Dillingham Sq, Woodbridge, VA 22192). H&R Block was unable to complete my 2022 tax return due to a known software issue. I did not find out about this software issue until I was in the final review phase of my return process, and I was the one who caught the error on my return (not my tax advisor!!). In order to review my return, I had to pay the tax preparation fees ($550) first. Then I found out about the software issue. The team leader at the location (Michael Torres) escalated the software issue to corporate, and they said that the issue could not be resolved by the federal & state tax filing deadline, so my options were to file for an extension and wait on the software fix, or go somewhere else to file my taxes. On 4/5/23, Michael Torres recommended via text message that I file elsewhere (to hit the filing deadline) and said he started the process for a refund. As I sit here today on 5/10/23, I have not received the refund, the branch will not answer their phone at all times of day, Michael will not reply to texts or calls, and I have hit every dead end with the national call centers at H&R Block (after calling more than 5 times over the past 2 weeks). This has been an awful experience and I would not recommend utilizing H&R Block to any consumer. Horrible customer service and did not deliver the service that I paid for.
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February 2023 by Ebony Stubbs
Love the experience I received. I have been an H&R Block for several years and have always received the best service.
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May 2022 by Paul Sikes
I left my initial meeting with my advisor expecting to pay $180 for a standard tax return and ended up paying $380! My receipt is not itemized, I can't tell what I paid for. When my return was complete, I went on-line to sign and opt out of the Peace of Mind program, this canceled my return completely. To fix this the receptionist referred me to the help desk, after spending an hour on the phone with the help desk trying to fix this issue, I ended calling the store back and the receptionist decided to resend my link which fixed the problem. I contacted my advisor to tell him what was going on, he replied back on Monday, said he would resend my documents on Saturday for signing. That Friday I got an email from him telling me to make an appointment and he needed more documents? Saturday, I received my return and went to sign, again I was obligated to accept the Peace of Mind that I did not want, but if I opt out it would have canalled my return and I would have been back to square one!
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April 2022 by Joelle Hopf
I’m going to leave this review in a couple places because there are multiple locations at fault.
I used the Block advisors on Richmond Hwy. in previous years with no issues. This year our tax pro had retired and so when I dropped my documents off I was told that someone else would take us on. This was in late February.
Then nothing. Silence.
I called the Richmond Hwy office and my documents had been passed to someone in a Woodbridge location. Fine. No big deal.
I use the my block account and it says that things are in progress, cool. Then I get a message that my case has been shifted to someone else. Ok, cool.
And then more silence. So I call again because it’s not early April. The gentleman that was in possession of our documents and had been told that he was going to be taking us on, had no idea. Not a clue.
And of course he’s busy because the deadline is looming. But that’s not my fault. I got my stuff in February.
Really disappointed. Really frustrated.
I called corporate and I’m still waiting to hear back from them.
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March 2022 by Mobile Phones Research
I was very impressed with the knowledge and service I received from my tax advisor. She was able to complete my returns and file them in a short amount of time. It saved me the headache of trying to figure out everything myself. I will definitely return for next year's tax time.
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January 2022 by Caitlin Paro
I was going to give them a really good review but their communication with you is just not up to par, I realize we are dealing with a pandemic and things are different but when the office never answers and you call and email your tax advisor multiple times to no response its ridiculous, they wouldn't let me speak to a manager or the manager refused to speak to me regarding a payment issue on THEIR site and my tax advisor, although very sweet, towards the end of the process the lack of communication or knowledge about what was going on with my taxes was very frustrating. I paid them upwards of 5 to 6 hundred dollars to do 3 years worth of taxes so I just wish the service and communication was better. The shining light was their receptionist and/or office assistant Dale. she took my call and completed the process fluidly and politely, she was apologetic and patient and I am thankful to her for being able to finally get the job done. Overall a mixed experience, they really just need to work on better client communication, but the work was done...so in the end that's all that matters
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September 2021 by patricia stranahan
professional and reliable. No time or desire to do my own any more
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June 2021 by Dana P.
Waited until the last minute to file my taxes (after my long time tax preparer retired), won’t make that mistake or use H & R Block ever again. There was no explanation of costs and after filing married, but separately with 1 dependent, my fee was $277. From the pricing you see online and even the advertisement for business taxes starting at $149, there was no indication that my taxes (with the standard deduction) would be close to $300 to complete.Felt ripped off. I even had to remind the tax preparer to enter my charitable contributions and saved $35 dollars off my own tax bill.I shared my experience with my friends (others reported similar experiences) on Facebook and asked for tax preparer referrals for next year. Be upfront with your customers, it goes a long way.
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June 2021 by Heath
The reason for the rating is due to the dedication to excellence in service by Delicia Loney. The time she provided to my wife and I to ensure our returns were done properly and accurately were top notch.
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June 2021 by Javoris Smiley
DELICIA LONEY is the reason i will return. She was incredibly helpful and corrected my issues regarding taxes. Her professionalism and care are beyond reproach.
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May 2021 by Keith Small
Joann Meade has prepared our tax returns for the past several years and she is the absolute best. Her knowledge, courtesy and professionalism are truly top level and I cannot think of a better person to work on our tax returns.
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May 2021 by Trisha Lichtenfels
Our advisor was very knowledgeable and helped us tremendously with our complex tax situation.
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April 2021 by Paul De Veaux
Mrs. Loney is a valued asset to Block Advisors. She repeated the fine job in preparing our taxes for the second year in a row. We would proudly recommend her to our family and friends.
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April 2021 by Tracey McKee
Our tax consultant, Joann Meade, is very knowledgeable and always able to answer our many questions. She is patient and takes her time to explain everything, especially with future tax planning. The process is fairly easy on our part, which takes the burden off of us. We also like the peace of mind of knowing our taxes are being prepared accurately.
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April 2021 by Mary Farmer
I felt that there was very little communication between the preparer and myself, despite telling the preparer that I needed them done expeditiously as I was trying to apply for a home loan. Not only did HR Block have my documents for over a month and I had emailed the preparer several times to inquire about where I was in the process with no response, I finally had to call the main office to complain and only then did the preparer contact me, within minutes of that call only to be told she was going to pass me off to another preparer; however the preparer never gave me the name of the other preparer nor did that person ever contacted me which caused another delay, I found her information by going through my SPAM. There were communication discrepancies between the 2 preparers. Although the returns were finally done the preparer gave me a fee which I thought covered both years of the returns only to find out that wasn't the case and there were separate fees. My advice, COMMUNICATE
