-
December 2023 by Hala Alsaffar
Good quality cloths and well arranged store and helpful employees
-
February 2023 by Alysia Bond
This is one of my favorite places to find clothes for my kiddo. The items are cute, versatile, and super durable. The staff was mostly helpful after I approached them for assistance.
-
May 2022 by Nathan Labish
Do not shop here. Shop online, the prices are better and this store will not price match with the company website.
-
December 2021 by Fariouz Benavides
Staff are welcoming, and friendly. I enjoy shopping in store, as well as placing orders over the phone.
-
December 2021 by evelyn hernandez
Poor customer service
-
October 2021 by Sophia Chakvetadze
The store has a very poor selection of clothes. But most importantly, although it’s an outlet, prices are 25-30% higher than online. I’m going to return everything I bought there today! I feel so deceived.
-
March 2021 by Angela Mineghino
I have been shopping here for about 6 years now! I absolutely love the brand for their style and quality. But, the staff is one of the main reason I always shop at this location. They are phenomenal!
-
January 2021 by Andrew Garcia-Escandón
My wife and I welcomed a new baby a few months ago, and we stumbled upon this brand. Great location and service.
-
October 2020 by Katelyn Hagen
Sad to say after being a long-time customer, I won’t be returning. I went in today (12/3/19) to make an exchange and to purchase a few items. I got an email this morning from Janie and Jack saying Janie and Jack Outlets are offering an additional 20% off sale prices through 12/3/19 (today). When I went to check out, the woman refused to give me the 20% off of the sale items even though I showed her the email over and over— I even read her the fine print of the email as there was a bit of a language barrier. She was very rude about it! I called the J&J customer service number and they confirmed the outlets SHOULD honor the additional 20% off of sale items. I’ve even attached screen shots of the email I received. I won’t be returning to this Janie and Jack Outlet again!
-
January 2020 by R R
(Translated by Google) I found disorder and prices not so convenient. There are stores that give more discounts in the same Potomac Mills.
-
January 2020 by Patricio Granja
(Translated by Google) I found disorder and prices not so convenient. There are stores that give more discounts in the same Potomac Mills.(Original)Encontré desorden y precios no tan convenientes. Hay tiendas que dan más descuentos en el mismo Potomac Mills.
-
December 2019 by K. Hagen
Sad to say after being a long-time customer, I won’t be returning. I went in today (12/3/19) to make an exchange and to purchase a few items. I got an email this morning from Janie and Jack saying Janie and Jack Outlets are offering an additional 20% off sale prices through 12/3/19 (today). When I went to check out, the woman refused to give me the 20% off of the sale items even though I showed her the email over and over— I even read her the fine print of the email as there was a bit of a language barrier. She was very rude about it! I called the J&J customer service number and they confirmed the outlets SHOULD honor the additional 20% off of sale items. I’ve even attached screen shots of the email I received. I won’t be returning to this Janie and Jack Outlet again!
-
November 2019 by Mann Mann
Customer service was so bad because I bought a dress a 3 days ago even I didn’t use it I went to return that the lady said I can’t take it back you have to come back tomorrow she was so Rude I don’t like the Customer service
-
November 2019 by Diego Vargas
Nice store
-
July 2019 by Richard C.
These Janie and Jack Stores are great. This one here located in the Potomac Mills Mall is an Outlet store. I'm not exactly what the mean here about having "outlet" in the name because I don't see any difference in prices between a regular Janie and Jack and an outlet store. The Gap purchased Janie and Jack from Gymboree in March 2019 after it filed for bankruptcy. So, the Gap saved to the day for Janie and Jack, had they not purchased it. I for one am glad they did and I hope they can make it a success. The store is basically for children 12 and under and the quality is extremely good. The styles are really nice as well. Very modern and trendy, lots of nice colors and for toddlers and babies, super cute. I think what scares people from Janie and Jack is prices. Some of the clothing is expensive. But that's because of the quality. Look if you buy clothes at Walmart or Nordstrom there's a difference, in both price and quality. Janie and Jack is in the Nordstrom type quality. Very high end. You get what you pay for here. If you haven't been in one because of the worry over pricing, you should go in, you might be surprised at what you see. There are some clothing sets that are expensive but a lot of it is very reasonably priced and some of it like clearance items are really cheap. So, don't be afraid and go check them out.
