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January 2024 by Ashley Nelson
Today I was greeted and assisted by Kim and Josh! They were super helpful and kind in helping me with my childcare. Thank you for having such great customer service! I’ll always choose this location just because of their knowledge and compassion.
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October 2023 by Stephanie
Never the weights you need. Weights scattered all over gym because the lack of gym etiquette. Have to unrack others' weights because no gym etiquette. Plus staff just sitting around. I've had multiple elderly women ask me for help because staff won't. Some machines don't even have the pin to select the weight. Witness them letting people with no membership in to play basketball. So why am I paying for them?
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October 2023 by Gedion Gebremariam
The LA Fitness at Woodbridge does not provide service as expected, and it is getting worst by the day. One of the main reason people joining this facility is for service convenience. Sauna is broke down more than 3 month, SPA is not working properly, sometime is out of service. Even some of the shower is broken or don’t work properly. Soap is not be filled. Some of excessive machine is old and broken. In general, poor management and service provided at this facility. It could have been more customer if service improved, otherwise people may continue to drop their membership. Hope management try to improve the service and fix all the broken equipment and provide good service for paid customer.
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October 2023 by Saifur Rahman
New renovations great. I hit the gym early in the morning and I like it.However, the people signing you up are like salesman. They lie through their teeth to get you in and signed up. I had two occasions I was lied to. First during initial sign up: I was told I will be refunded one person’s sign up fee after a month of sign up. I called several times and one person told me they never refunds and it was a false promise. Second I had my child signed up for kids area and I was told there is only a one time fee of $20 bucks and thats it. He never mentioned there is a month to month $10. I felt he intentionally suppressed that information.Be honest with your customers please.Also, why cannot a membership be cancelled electronically when I pay all my dues electronically? Isn’t it a form of scam? I realized it’s not just LA fitness. Most of them do the same
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October 2023 by Zachary Centrella
Amazing pool and hot tub.Gym floor has alot of unique equipment for body building.Very good squat racks with a platform.Clean facility with a staff that keeps it that way.Can be crowded at 5 to 7 pm.
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October 2023 by Edwin Monge Ventura
Overall great gym. came in with my friends, I didn’t have a membership, but the GM was nice and gave me a 3 day pass tried it out for a few days and ended up signing up! Overall best gym in woodbridge
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September 2023 by Washington Seller
One of the gyms in this area is expensive and poorly maintained. If something breaks, it takes them months to fix it. The machines are not properly secured. The shower room is never updated and is consistently dirty. I wish I had known this before purchasing my membership
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August 2023 by Drake J
I just had to sign up. Equipment has been upgraded, 5 dead lift platforms, basketball court, turf area,3 extra squat racks. Gym is huge. For the price and nationwide access what else do you need !!!
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August 2023 by Brian Park
Josh from LA Fitness probably the best employee there. As a college student coming back home for the summer I needed to find a good gym for cheap and Josh got me with a good deal $80 for three months. Much respect
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August 2023 by Maihan Ayubi
I have been with LA fitness for 15 years and when i went to sign up my wife he did not add her to a family plan or mention they have an annual fee of 50$. When I went back to ask him why he did not mention it he said it is in the fine print and I was responsible for reading that.He was very unprofessional and I am very disappointed.
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July 2023 by AM
You should seriously consider paying the cleaning lady overtime or some kind of compensation for every time she's having to jump into action whenever your front desk person fails to open in the morning. She is the one taking the heat for irritated patrons, while having to set up the card scanner and she still manages to do her basic duties. I am pretty sure she's barely paid off half of what the front desk person, most of the time just sit down, on their phone, for their whole shift.If you truly appreciate your staff, show it to the people who overwhelmingly deserve it.
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July 2023 by Nasir Baluch
Josh was very helpful and courteous to setup my account quickly,This location made important after the pandemic by putting new floors and adding new equipments.
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July 2023 by frank gomez
My wife joined and I will join this month. Friendly staff beautiful facility. Top of the line equipment and even a pool. We won't ever go back to the bargain price gym cause LA fitness is a great value.
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July 2023 by congvan tran
The water in hot tub is so dirty and so stinky. Need to replace water in hot tub at least twice a week.
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July 2023 by Christian Rivera
Half of the equipment is broken, the basketball court is much worse than an out door one, the court has bubbles everywhere and only 1 hoop is useable the other one is completely broken.Very rude staff they just completely shut off the lights as soon as the gym closed didn’t even warn anyone that the gym was closing soon. My brother forgot his things because it was so dark when we were walking out. Highly over priced for what you actually get. Would not recommend
