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March 2024 by penelope rhone
Everyone was great! From check in to my exam with the eye tech to encounter with the optometrist. This will be my new eye care center moving forward.
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March 2024 by Saurabh Marwaha
Edward is exceptionally talented and provided good advise on the frame. Thank you Edward.
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March 2024 by Tahj Rashad
I had a terrible experience at this store. The staff was rude and unhelpful. Store Associate helped another client before helping me knowing, I’ve been sitting in the waiting area for some time. I would not recommend this place to anyone. Choose a different location.
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March 2024 by Lara Martinez Simon
I've been a client at LensCrafters for 4 years now. Every person that I talked to was super helpful and very pleasant. They were very knowledgeable about glasses and explained proactively well about warranty and insurance.
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March 2024 by Rose Culpepper
Great customer service
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January 2024 by Justin malone
As I walked in, I was greeted by an older Hispanic woman. I only needed my PD measured, and I asked her if they could do that. She said, "Of course." I asked her how much, and she said it was free. I told her I wasn't there to buy glasses only to get my PD measured, and she assured me that was okay. There were a few people ahead of me, so I waited my turn. When it was my turn to get my eyes measured, the gentleman who is responsible for doing so was extremely rude and told me I would need to purchase glasses. If they're not allowed to measure my pupil distance, that's okay, but wasting 15 to 20 minutes of my time and being rude to me was entirely unacceptable. I can't recommend this enough, but please go anywhere except for here. The staff here is rude and unintelligent.
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December 2023 by JB
I was greeted upon entrance with a smile. The lady who helped with my glasses. My fames needed minimum repair. She was friendly personable and service was successful. While the lady was servicing me.An associate by the name of Josh interjected and questioned the lady who was servicing me what time did she leave work the night before and began to inform her that she forgot to clock out.This conversation could have waited until she had finishing servicing me. The lack of professionalism is the only issue I had on this visit. In the future save the HR questions for meetings.
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November 2023 by Patricia Hanks
Michael was informative and patient with all my questions. I would recommend him to anyone who needs glasses.
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November 2023 by Lakota1959
Lens Crafters at Potomac Mills Mall are the Best Fast Friendly, know how to work with you on what you want help you get frames that are not even in stock, and make perfect adjustments to your existing frames. Prices are nominal but they work with you for a wonderful experience.
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October 2023 by Jamie Crawford
My sales person Will was extremely professional and helped me through the insurance process and the eye glass fitting. I was pleasantly surprised at how easy it was, thanks to Will. When I’m ready for a new pair of glasses or need to refer a friend LensCrafters will be the place I’d choose and recommend. Thanks Will!!!
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October 2023 by Cynthia Lee
I always go to the Potomac Mills Woodbridge, VA location to have my eyeglass prescription filled and will continue to do so in the future. Not only did I receive excellent service on this visit, but it is consistent with previous experiences and how well the business is managed by Josh. On this visit I worked with both Josh and Paquita. Upon leaving, I felt very happy with my purchase and the assistance I received. I always welcome and look forward to the feedback provided in selecting my frame. Additionally, they also provide excellent follow-up service if I need adjustments, etc. It is just an overall good place to go to have your prescription filled and expect to receive a great eyeglass experience!
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September 2023 by Tom S. (Mauro)
LensCrafters in Potomac Mills is the only place that a person needs to shop for eyeglasses. Trust your own Optometrist for the care you need for your vision--and then go straight to Potomac Mills to round out your frames and lenses. Now on Labor Day 2023, my current glasses are six months new--and just perfect. The pros here at LsC have been serving me for over 6 years, and each pair of eyeglasses is better and better. The service is top flight, and with the perspective of these years I realize that the full panel of associates has been experienced and friendly in the services because the leadership from Mr. J. has been consistent over the years: Flat-out Excellent. A word about the prices. Everyone has a budget; I get that. When planning for eyewear, bear in mind that the lenses at LensCrafters might be higher in price (or not?), but the quality is unmatched. EssilorLuxottica has been improving its lenses year over year. The pair of glasses that I purchased in winter 2020 still are not scratched or glossy. And my current pair are precision made for the vision prescribed by my Optometrist. If you need to save up more money, then do so--but I strongly advise to not try to save a few bucks just to go home with sub-standard lenses. Your sharp vision is worth the commitment of your resources.
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September 2023 by Pamela Davis
I was very impressed with Dr. Rebecca Truong. She went over my eye exam photos (Optomap Retinal Exam), and I found out I have Monovision (this was explained to me). It was great to have options and I like that the eye exam is on site along with the options with the glasses (all very responsible (with or without insurance). The individual (Ms. Devinder Salesperson #025833) was very patient and showed me the difference of the glasses which I caught on quickly with the fit of 52, 53 and 54. I would like to thank her as she helped me figure out exactly the type of glasses that fit my face and that I liked.
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August 2023 by S. P.
Amateurs. I tested them by first taking in a previous pair of eyeglasses, asked them to see if I could re-use expensive frames with new prescription from them (if you buy expensive frames there, would be good to know if they can put in new lenses each year...). Tech in back told front desk boy to try pop out lenses---he promptly broke frame. I reminded them professionals apply heat before manipulating frames... How predictable. Going instead to Access Eye, experienced employees and a professional lab to work on eyeglasses. Watch---now the disinterested manager will paste in the standard "glad you're satisfied, thank you for your review!" they apply to all other reviews!!! Take care of your eyes, go to experienced professionals...
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August 2023 by Mary Carter
Found glasses I love with the attentive help of Maria. Great customer service.
