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February 2024 by Joslynn Hairston
Chris is by far the best Customer Service Agent there is here!!! Thank you so much for all your understanding and help!!!
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February 2024 by Tyrell Chandler
On my way out of state when I noticed both headlights out, every where was closed but Ronaldo,Josue, and cifuentes stayed late to help us out. They installed new bulbs and didn’t charge. Would come back after the trip
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February 2024 by Anita Mitchell
As always, I received top service from the NTB Potomac Mills location… specifically from Ronaldo! He was very thorough in explaining what work was needed and how the mechanics of the needed parts work. As a woman that isn’t familiar with cars, I appreciated the teachable moment.~ Ms. Mitchell
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February 2024 by Jada Ellmore
This NTB location is the best and they have wonderful customer service. Usually businesses will turn you away when they’re close to closing time and I hate to be that person but I was desperate as I rely on my vehicle for work. Ronaldo didn’t hesitate to help me when I walked in and explained everything to me in a way that I could understand. Ronaldo and his buddy Cifuentes helped me resolve the issues I was having with my vehicle and I felt like they took their time even though I’m sure they both wanted to get home after a long day of work. I commend these two young men for their professionalism and dedication to their work!
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December 2023 by Dawn Juanita Herrman
I have been using this specific NTB location for years. However, I need to commend John and Chris for their awesome work. I called on a Friday while at work for a dead battery. I couldn't get there until after work and John worked with me. I got there and I fully expected to leave the car overnight, which was fine. John and Chris tested the battery and it was no good, so not only did they switch out the battery for me they also checked my tires since the tire light was on and they filled up the tires since they were low. I was in and out in less that 30 minutes. They are both amazing and wonderful people. If I could give 10 stars I would. Great work guys!!!!
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December 2023 by Mari L. Love
Today was a horrible day to get a flat tire but I was grateful for the pleasant experience. John could tell I was not in the best of moods and his kindness, small talk about life and communication meant so much to me. Prices and service was great but John made this terrible day a little less terrible but getting my car handled.
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December 2023 by Alexandria Tompkins
John and the staff were absolutely amazing! I had a mini blowout. They got me in and out within about an hour 1 (this is with replacing all 4 tires). I will happily be repeating service with this location and referring them to John.
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December 2023 by Dawn Behne
We were on our way from Pennsylvania after picking up my sister who had a serious brain injury and fractured neck I noticed a huge bubble on my tire so I went over to this location.When I went into the store I was greeted by a very nice guy named John ,He told us he could get 2 tires on for us even though it was close to store closing .We were very happy for his kindness .John also then made us aware that all the tires were in horrific shape . He then showed me the tires, I was so glad we stopped there.John seemed very concerned with our well being, especially after he found out we still had a long drive until we got home.He was very caring and is definitely an asset to your company. Great experience I would definitely recommend this location to anyone!
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December 2023 by Don N
Store Manager John was great to work with at the NTB on Telegraph Rd. I spoke to him first over the telephone where he helped me to compare tires, pick the most appropriate ones for my SUV and schedule next day service. He also worked the price to include all applicable discounts. He and his staff were pleasant and professional when I arrived. They serviced my vehicle promptly and I left a happy customer. I highly recommended John and the folks at NTB on Telegraph Rd for new tire mount and balancing along with 4 wheel alignment.
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December 2023 by Kerri Hands
Brought my truck in to have a screw removed and my tire patched. Turns out I had 2 screws in one tire and a piece of metal in another. John was incredibly helpful and communicative throughout the entire process and gave me a great price for the repairs. Couldn’t recommend this NTB enough!
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November 2023 by Seyit Akpinar
I came for new tires. It was my first time and. I had a amazing experience. Special thanks to Ken and Chris very professional and helpful.
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November 2023 by Kevin Pettit
Bought a new set of tires after catching a flat. Staff were friendly and nice. Had a couple people in front of me. Was told to expect a two hour wait. Was in and out within one! Great job guys!
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November 2023 by Denise Miles
I know the younger techs or customer service reps have to learn but a manager or more experienced employee should stand by to assist at all times. They don't offer or suggest extra deals or service when getting service. Just sell you tires, don't bother asking about alignment, etc. This younger generation gonna send businesses downhill so fast they not gonna know what hit them!! Where are the older experienced employees? ?this lost generation sucks!
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October 2023 by NormZ Bee
I am very picky about where I take my Veloster. Even something simple like rotating tires. I let them know I just bought new wheels and I would hope that they not scratch them. Chris D. was on shift this day and they did a great job, as always.
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October 2023 by Maryam Yusuf
This was my first time coming here for my car alignment and I will be coming here for other services too because of how kind and welcoming the staff members are. The prices are more decent than any other mechanic shop I’ve been to by far and I’m over all very pleased by the service I got from them!
