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April 2024 by Edwind Rivera
Good attention and good service
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March 2024 by Clau Flam
The representative was very professional and helped me with all my concerns.
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March 2024 by Mohammed Shaheen
I always apply to this bank for the job of teller, even though they do not ask for any educational qualifications, but they always refuse to appoint me even though I have a green card. One time I had an interview and after that they rejected me, and other times they rejected me from the beginning and told me that we expected that you would not want the low salary, even though I accepted the salary. I did not object. They rejected me because I did not study at a university in America, even though they only set a condition that I only have a high school diploma. They are not clear. They did not require that I have a university degree from America, even though I have a master’s degree from outside America. I will complain. This bank, it is not fair that I apply 100 times and every time you reject me without any reason. Is there favoritism and favoritism in this country? Are you Americans, Indians, or Spaniards?
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March 2024 by Freddie Rios
I never had a problem with PenFed.
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February 2024 by Karen Trigger
excellent credit union
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January 2024 by Mark W
Slow and indifferent to customers in lobby waiting for member service.
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December 2023 by It’s Reku
No one helped me
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December 2023 by Luis DiazforTDAwesomes
The Credit Union will not open a branch in the Richmond Metro Area, yet you appear to have two in the Eastern Shore. of Virginia.. We have a big Fort, and many Veterans in this area. Sad... Richmond is as safe as D.C. A member since the 80's. Please do not post the "Form Letter Response " to this comment. Richmond is expecting you!
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August 2023 by GafatTube
What a printer that they use, it prints a page every minute. Come on guys update.
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July 2023 by P
They removed the change machine. Who's in charge here because you're failing.Just went through the drive thru and this place is going downhill! The woman I interacted with in the drive thru was rude and extremely lazy!! I have never had to fill out a deposit slip before, NEVER!!
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June 2023 by Mike Z
Great service, Great rates on auto loan. Highly recommend.
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May 2023 by Mike M.
On April 19th, 2023, I applied for a credit card with PenFed and I was approved. I completed the additional paper work needed along with making a deposit to meet all the requirements. Today is May 22nd, 2023 and I have NOT received my credit card.After numerous calls on:April 28thMay 3rdMay 10thMay 19thMay 22ndPenFed can't seem to get me a credit card. This has been the WORST 1st time experience with a credit union. At this point, I can NOT recommend doing business with this credit union. This is not a good way to start a banking relationship. I think I will need to take my business elsewhere at this point.Again, I can NOT recommend doing business with PenFed.
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May 2023 by Lodycia
Bad customer service,line , long waiting times i spend one hour just to notary the paper i ended up leaving when the banker called in the lady’s that came after me in the office nahhhh
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May 2023 by Chris L.
I give this location 1 start just because it has managed to stay in business this long. The customer service representative, Joanna, is in the wrong line of business. She constantly looked for a reason to not help us with our vehicle purchase transaction. From the time we walked in she was argumentative and uncooperative. She would not listen to what we saying with the assumption she knew everything. Then we asked her to notarize the bill of sale and she refused because the buyer wasn't a PenFed member. We reminded her that the seller was in fact a member and that it is actually intended for them as well. However, she still refused. I will say that the manager on duty deserves 5 starts for his professionalism and patience with us. Joanna, needs some extra training if she is going to continue to be an employee of PenFed.
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April 2023 by Dale Angell
This is the worst run bank, EVER! You were warned if you walked in. Stay away. There are much better banks and people. The employees are the rudest and unprofessional I have ever seen.
