PetSmart is recognized as the world's largest pet supply and services retailer, offering over 10,000 products for various pets including dogs, cats, birds, fish, and small animals. Customers can shop online and pick up their orders at local stores within two hours. Many locations provide additional services such as dog training, grooming, boarding, and adoption events. Reviews of this PetSmart location highlight a mix of experiences. While some customers found the store to be clean and the staff knowledgeable and friendly, there were moments of frustration with the online order pickup process, where delays at the register occurred. However, staff members like Kevin and Melissa received high praise for their exceptional customer service. Kevin was noted for his helpfulness in selecting a better item, while Melissa was commended for her excellent grooming service and warm demeanor. The store's location is convenient, and it often hosts fun Saturday adoption events. Although the mobile vet service is limited, customers appreciate the helpful and professional staff. Overall, PetSmart aims to meet the needs of pet owners with a wide range of products and services, complemented by a generally positive shopping experience.
Pet smart off Richmond Hwy is the only PetSmart that carries my cats prescription food. I can’t say enough great things about this place! The staff are extremely helpful and the vet is even better! I highly recommend this location for all of your pets needs!
August 2026
The employees here were so kind and helpful. I came in right before closing with a stray cat I found and they helped me put together a pet carrier right in the store so that I could get the cat to the shelter safely.
They go above and beyond, a particular thank you to Jake!
August 2026
Usually has the gas that my car uses and at a better price. The points are great also.
