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November 2023 by Olga V.
Really bad experience with purchasing the car and follow up. The title paperwork was stalled for weeks until accounting got involved and overnight fedexed us the forms (which had to be re-done twice since the accounting messed up the forms). We were told that the 2nd key to our vehicle will be sent to us later (was not on premises at the time of sale) - it's been 3 months, and nothing has been sent. I've left multiple messages, nobody calls back. We also had an online coupon for accessories, specifically attached to the used car listing - before the sale the staff told us we can use it, afterwards - stonewalled by parts department and sales people. Again, not returning messages, not taking calls, zero follow through. There are many choices when you need to buy a car, do not give your money to a horrible business like this one, complete lack of integrity.
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September 2023 by Mac Manpine
Please be very carfull order parts, even if they have a part that is in a different shop near by they would it is a special order. I would skip this ford and go somewhere where else they would alway try to you to have buy more part and the full item even to you might needed something small. Kind of a rip off to be honest.
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September 2023 by Emely T
Please think twice before going to order part, make sure they explain you well their return policy. I wasnt able to return some part, I was never told it was special order from sale desk in parts.
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September 2023 by Chon Yaky
Please go somewhere else. They would try to sale you even more part then necessary.
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September 2023 by Jimmy C.
It took months for Koons to resolve one of my issues and after several calls and talking to multiple people it finally was resolved.
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September 2023 by Paul P.
Had service done and I had doubt about the service that was done on my 2021 Explorer. Took my vehicle back the day after Labor Day and was reassured that the service was recorrected and it was because The service person who corrected my problem handled everything personally . I highly recommend this service writer for all my services at Koons of Woodbridge. His name is Andrew Hodges. He got my 5 stars because of his knowledge about what a vehicle needs to keep running in tip top conditions. He cares about customer service. Go ahead Crystal Koons, give this service writer(Andrew Hodges) a nice plaque as Service Writer of the month. Thank you,Bronco
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September 2023 by Kelly M.
From the time I called to the actual appointment I was very pleased with customer service Derek was my advisor and he was as beyond great at his job. He took time to have a business yet personal approach with me. He gave me options on what I could do or have done. All in all everything went very well. I will be back to have maintenance done and anything else I may need to have done.
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July 2023 by Karen B.
I swear Ford of Woodbridge sucks!! The finance person who sold us a bunch of lies and a car that need $700 in repair in 4 months time SUCKS!! We were told we had a maintenance and vehicle warranty!! Nothing but gas everything else is covered!!Guess what, NO just maintenance plan they now tell me!! I always hated the ford in Manassas and swore I was never buying another Ford so I NEVER had to deal with Ford ever again!!But my husband convinced me to buy a car from Ford Woodbridge!!! Biggest mistake of my life!!!
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July 2023 by J. P.
Updated review: Everyone at Koons Woodbridge Ford was friendly, knowledgeable and helpful when we bought our vehicle a year ago. Unfortunately, the truck we bought at Koons had its mileage rolled back, how and by whom is unknown at this time. The odometer currently shows 36,000 miles and we just found out that it actually has 196,000 miles. Quite a difference! We deliberately buy from reputable dealerships so this kind of thing doesn't happen. But as we learned, mistakes happen. Koons Woodbridge Ford stepped up and made good on the transaction. We were reimbursed for the car (minus depreciation for the year we drove it), our trade and the extended warranty. THIS IS GREAT CUSTOMER SERVICE and I want folks to know that this dealership took responsibility and stood behind its product. Warning to all, even a dealership can get fooled, so buyer beware, check that darn CarFax!!!
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June 2023 by Izabella M.
Went to koons ford to buy a new car. When I got there they seemed pleasant. So I was shown a car and I liked it. So they claimed that they were trying to find a bank for the financing. I said I saw the car and I liked it but I was never taken for a test drive. And while they were supposedly looking for a bank they left me alike to sit there for three hours. Also the salesman that was working with me ran to help another customer and never offered me a test drive. All they do is lie to waste your time.
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May 2023 by Joseph K.
I just bought a car from them last week on the used side everything went good till 5 day later hooked up the Ford ape to see what services where done to it every thing looked good then me and kids get stuck down in Richmond do to a grinding sound and jerking in the back end so I call them because they told me there was a thirty day warranty on only the drive train well the salesman said everything was covered remind you at this point I just bought the car from them 4 day ago and the guy says not covered well I have a certified shop look at it and there was a caliper, bolt missing fast forward I look back in the ford app I just downloaded and they just done the breaks and their inspector put the inspection sticker on it so I left a message with the manager and here I am four days later without no response from him I guess they think once they have your money that you don't mater anymore
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May 2023 by Wil M
My car ended up with white dust/stuff (?) inside the passenger side door and on the fender... as if someone was sanding something next to my car?... not sure what this stuff was or WHY my car got dirty after a simple oil change.The guy that got my car from service parking lot did not say hello and just parked the truck in front of me and walked away...
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April 2023 by Daniel H.
I made an appointment with sale's person. 3 confirmation emails from a salesperson and a video clip of the truck. Another confirmation email from the internet sales consultant for the appointment. I arrived 10 minutes prior to the appointment time. Sale's person was not there and told me the truck was no longer available and that it is on the auction site.They advised me to start processing paperwork now to save time and look at the truck later in the evening... Is this normal practice to make the customer commit before looking at the actual truck? I live in Maryland and it took me about 1 hour and 50 minutes of driving to the dealership plus shuffling 3 kids after school activities.3 hrs later received an email that the truck is back from the auction site and ask me to come back.Bad experience before the purchase. Now I am not sure if I want to make a sale with this dealership. Giving a one-star rating just because they wasted my precious time.Please read other bad reviews and stay away from this dealership to save time and your frustration.
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February 2023 by Mike C.
Spent over a week of negotiating a used vehicle price and trade-in value. Showed up at my pre-arranged appointment time...and imagine my surprise to learn the vehicle had "just been sold last night." Lucky me, though: the closest match on the lot cost only 2x the price....Even though they were still advertising the original vehicle at that moment.Won't comment further because, well, it's plain illegal for a dealer to behave in such a manner. Consumers have options for recourse. Enough said for now.Advice to others: verify by phone, then verify AGAIN, on what you want before venturing over there. And keep records of everything ;). Better still: instead take your dollars to an outfit you can trust.
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January 2023 by Lisa W.
Worst experience ever.. Would not recommend even if buying your dream vehicle which is what I did. No communication , lies, just avoid
