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February 2024 by Kyle B
Shopped here today and was told they are now a "bagless" store at checkout, only after fully purchasing our items. Nowhere in the store was this indicated, and the cashier didn’t tell us until after we paid and asked for a bag. She had a smug attitude too. This is the stupidest policy I have ever heard. So we’re just expected to walk out looking like we stole stuff with an armload of shoes and clothes in our hands?! WTH? This place is in a town center too where most walk around to other stores. It’s even dumber because their bags were PAPER, not even plastic. At least charge for a paper bag if you want to discourage the use of them so badly. Giving customers NO OPTION AT ALL for bags is just plain ridiculous, especially for a store selling lots of higher end items.
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February 2024 by Bruce Lowther
Great help and advice. I wish it was a bit cheaper.
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December 2023 by W. David Stahlman
Ordered an e-bike and picked up some accessories last week. Michael in the bike shop was friendly, attentive, and patient, and went over everything I needed to know to use the new bike. He made adjustments immediately to things I needed (e.g., the angle of the handlebar display) and even talked about the relevant differences in necessary accessories (e.g., helmets). Good people there, highly recommended.
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August 2023 by Cesar Cortez
I just have to say that John is one of the coolest people I’ve met in any store. I usually have a tough time finding shoes that specifically fit my feet, but John was beyond helpful in guiding me (and my girlfriend as well) to just the right shoe. I 100% recommend this store solely because of his stellar help.
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August 2023 by Teresa Lizardi
Thank you for the bike shop as they went above and beyond to assemble a German engineered 7k rare product. Will def see them again if we get more exceptional equipment, it deserves their kind and professional support.
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August 2023 by Dennis Lynch
Always like to stop at REI when I'm in the area. Needed some clothes this trip because it got extended. Had just what I needed. Friendly staff and clean place.
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June 2023 by Kaiser B.
We are members of REI. We spent over $300 on two pairs of pants and we can't get a bag from store to take them home. Then we asked and we were shamed for inquiring about the "no bag" policy of this store.....
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June 2023 by Kim Joshua
Genesis was incredibly nice with us! My parents who speak broken English were very happy with how patient and understanding Genesis was. Will return again!
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June 2023 by Jessie James
Worst location for refunds or replacements. Got a huge tent, didn’t put it together in store, but got home discovered a straight tear or cut about a foot long! REI said they don’t replace damaged caused by purchaser. I gave up arguing and called manufacturer who tells me take it back to REI and they’ll replace it and send the damaged one back. I explained REI policy on the tent damaged, I believe they caused as it was brand new not a return, but couldn’t get them to budge or accept it was damaged before I walked out with it. The manufacturer thought it was odd they wouldn’t exchange it, they sent me a UPS return label and will take care of it at no additional cost. This happened with a headlamp that didn’t work out the box too, they said it was a discounted item and couldn’t be replaced. It was brand new in box so no idea what they were looking at or thought. Again, manufacturer told me they’ve had issues with a particular group of them and to toss it. They sent me a new one. That’s it my REI shopping is done, I’ll go look at products and buy off Amazon or online. Terrible location!
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May 2023 by Kyle Bibbee
Shopped here today and was told they are now a "bagless" store at checkout, only after fully purchasing our items. Nowhere in the store was this indicated, and the cashier didn’t tell us until after we paid and asked for a bag. She had a smug attitude too. This is the stupidest policy I have ever heard. So we’re just expected to walk out looking like we stole stuff with an armload of shoes and clothes in our hands?! WTH? This place is in a town center too where most walk around to other stores. It’s even dumber because their bags were PAPER, not even plastic. At least charge for a paper bag if you want to discourage the use of them so badly. Giving customers NO OPTION AT ALL for bags to carry the items they bought isn’t acceptable. Just plain ridiculous, especially for a store selling lots of higher end items. (Patagonia, Vuori, etc). I’ll shop at Nordstrom and Cabela’s from now on for the brands I like here.
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April 2023 by Alec Inman
Lily was amazing in helping me find my sleeping bag and also helping me get properly fitted for my backpack. Even though it was very close to closing time she was very informative and thorough without making me feel rushed.
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April 2023 by Nova Dickson
First timer. Exceptional experience. Greeted as soon as I walked in by Darius who gave direction. (came in for some work shoes) The ones I had in mind didn't work out. Diane a friendly face told me of the recycled area with discounted shoes. Found my babies there. Ended up exploring for another hour. Lily, adventurous and kind conversation shared a bit of her vast knowledge on backpacking. Maeve and Brandt checked me out once I had eyed everything in the store. Super sweet. Id imagine even on the busiest of days someone on their team will be there to assist. Honestly thete were at least 6 others that greeted with warmness. 7 out of 5. ?
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February 2023 by Janeth Alvarez
We came in today just to browse some hiking boots. One thing I love about this store is how knowledgeable the staff is. Diane helped us find the perfect hiking ankle boots for a novice hiker as myself. I feel confident with my purchase. Thanks Diane!
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February 2023 by michael fouche
As usual, top line products. Yep, quality costs money, but less often.Great service, especially from the "opposum lady" in the bike section who helped me find precisely what i stopped in for.
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February 2023 by Sun Xzu
Racist hiring process . Was told to do a video interview, which I did the next day I received a email saying sorry to see me withdraw application.I never withdrew anything was waiting to hear back from them or job offer. They watched my video seen what I look like and withdrew me from their system instead of just not telling me I not being considered ...
