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February 2024 by Charnita Allen
Lines are always too long. The poor cashiers are always asking for back up but nobody comes to assist. I’ve seen workers shopping and conversations with friends while customers are lined up to the close to the entrance. SMH.
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February 2024 by Isaac Stoian
There are not as many things that we want to find for men, almost always the same items
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February 2024 by Janet Russell
Store has the longest line that I’ve seen on a week day. Two cashiers were ringing the customers. I spoke with a store manager she said she didn’t have any more help. I don’t understand why she didn’t hop on a register to help get the line down. I had one item to return. I turned around and the manager had her purse and she was leaving the store.
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December 2023 by Jeetendra Thapa
This place always out of the cashiers. People are waiting in line but there is only one counter open and no backup. Waiting for 30 minutes even it’s not that much busy. They should always open 3 counters at least.
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November 2023 by Stacie Peyton
Garbage Customer Service ?️Also, Ross needs to update their processes. While I did have mine and no issues with my return, requiring paper receipts in 2023 is laughable… and not having a mobile app is even funnier, especially when your introducing retail credit cards, etc. ?
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August 2023 by Lisa piner
I’m not sure what is going on at Ross, I used to love going to Ross now it is always a hot MESS. The employees are just talking and never around the dressing rooms are awful, the clothes are awful shoes are ok, pet area not much there.Ross hire people who want to work, if they don’t fire them. The place is just so awful. There was t a section I went to that wasn’t a mess. Maybe you can show the people who work there this message. Do Better. This is crazy.
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August 2023 by Malick Dakama
Quality and affordable items. Some shelves are messy, maybe because of the high traffic of customers...I think this can be improved.
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August 2023 by Ana Garcia
MESSY AND RUDEE ! Avoid the bad energy and don't shop here!!Very messy place CANT EVEN WALK AROUND THE AREA and rude people work Here WHILE THEY TALK ON THE PHONE THEY WORK AT THE REGISTER , I gotta say I WILL NEVER AGAIN SHOP HERE !!!
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July 2023 by guillermo ventura Bentitez
There’s a new Ross dress for less opening in Woodbridge, VA 22191 MARUMSCO plaza in Richmond Highway route one
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May 2023 by Seth Gadaire
Store can get very messy and unorganized. Staff was kind of rude when I asked for help, like the did not understand me and did not want to help. I eventually found what I was looking for. Shelves are hit or miss. Sometimes they are full, sometimes it very slim. Not the best Ross I have been to.
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May 2023 by Patricia Ware
No clearly marked location to do returns. Only 2 cashiers with about 15 people in check out line. Cashier was extremely pleasant and interacted with customers.
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January 2023 by Beheshta Sharifi
No customer service at all, they made a mistake and made us pay for it. Even the manager is very rude, she doesn’t talk to the customer at all and doesn’t care what the customer is saying. I feel so disappointed to shop in here, and I’m very sad that I had to waste my money.
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January 2023 by Deysi Palacios Tinoco
Cashier Waqar (arab guy, curly hair) is very rude to customers. He lacks basic customer service. He does not greet the customers at all....No Hi, no have a good day,...nothing!!!
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December 2022 by Pcpcpc Pcpcpc
Went in to make a return and wound up buying a new wardrobe. Usually don't find much here but it was a pleasant surprise and the store was actually pretty neat and tidy today. Guess it pays to go mid-week.
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November 2022 by Sabrina K.
Let's start with the customer service there's one manager her name is Semran very rude and disrespectful.She don't know how to respect and talk. ROSE BETTER TRAIN THEIR MANAGERS IN THIS AREA TO LEARN HOW TO TALK WITH THE CUSTOMERS IN GOOD MANNER!! I worked in retail store before I never seen such a rude and disrespectful manager like SEMRAN before.VERY BAD CUSTOMER SERVICE!!
