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March 2024 by Carl Gravette
On time with service. Everyone was very professional.
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March 2024 by Amadu Jalloh-Jamboria
Easily the worst service in the DMV area. The average IQ for workers here must be 15. I’d rather get shot in the head than take my care back there
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March 2024 by Secret Crypto
I recently had Carlis and Jamal come out to handle a warranty claim for my Safe Lite Auto Glass, and I must say, their expertise was truly impressive. They approached the task with the confidence and precision of seasoned veterans in the field. Not only did they address the initial issue, but they also went above and beyond by identifying and rectifying several errors made by the previous technician. (This really had me upset but I was assured by Carlis that he would resolve the issues with the install of the new glass.)Their professionalism and attention to detail were evident throughout the entire process. It's clear that Carlis and Jamal possess a wealth of experience and knowledge in their work, making them invaluable assets to the company. In my opinion, they exemplify qualities of effective managers and certainly deserve recognition and a raise for their exceptional performance.Moving forward, I have complete confidence in Carlis and Jamal and would prefer to exclusively work with them for any future needs. Their dedication to excellence has earned my trust and loyalty as a customer.
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March 2024 by Frank Green
Can't tell it was replaced, except there's no more crack.
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March 2024 by Shelley Campbell
So Jonathan came at about 110pm. Does the windshield and finishes 215pm. As he's packing up I hop in the car and check it out only to notice a defect. It looked like a magnifying glass in a strip across the driver side of the windshield. So I called Jonathan over to check it out and undermining my intelligence says "I think it's just the reflection of the dash on the windshield" I said no, clearly there is a defect right here (showing him) and he says "well once you drive it around if you still notice something just give us a call and we will come back" he obviously wasn't going to be helpful so I sent him on his way and got right on the phone with the company. His response was that because of the glue I have to wait 5 days for them to come out and fix it. Mind you I already missed work today for him being so late due to maintenance being done on his vehicle. Why couldn't that be done before my appointment time? (my appointment time was 8 to 12.) I set it for next Thursday evening but boy was I boiling when Jonathan wouldn't own up to the defect. I told the shop not to send that guy back to my house. ? I will write another review once the windshield is fixed.
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March 2024 by Wanda
This was my 2nd time having to use their services. They are efficient and quick. Everyone seems to know what they're doing. I will continue to use this location.
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March 2024 by Sandeep Satija
Not satisfied, and there life-time warranty doesn’t mean anything. If they fix a crack and it expands they don’t cover it. You just have to set up new appointment and pay deductible and just have it go back there. What a joke
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March 2024 by TJ Smooth
It was easy to make an appointment online. I arrived early and they were able to get started on my repair immediately. The repair on my chipped windshield only took about 30 minutes. I’m a little disappointed that the repair didn’t make the chip any less noticeable, but hopefully it prevents it from further cracking. The customer service was polite and informative. The location was clean and there was plenty of seating in the waiting area. My repair cost was $153. I recommend this location.
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February 2024 by Patrick Sullivan
I tried to call the given number to ask about windshield options. Jeeps have an few different options like gorilla glass for the front windshield. There is an automated system that answers and you can not make it to a person. It will just hang up if you don't have a question it can answer. Customer service is clearly not a priority for Safelite.
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February 2024 by Michelle Robbins
They did replace the windshield but got my interior dirty with black finger prints. Just take pictures before you bring it in, learn from my experience
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February 2024 by Aaliyah Janay
We got there for our appointment at 10:00 AM, and we were told 2 hours for the complete service. However, the work on our car hadn’t even been started by the time we came back. While this would usually have been a tense experience, MaKayla made it a fun and hilarious one. She was professional, patient, and concise. When she wasn’t working, she was hilarious and just a pleasure to talk to. It barely felt like a wait by the time we were done. Thank you to MaKayla and Donald for a brand new windshield, and for a few laughs.
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January 2024 by John Burke
I first drove to this location to have a very small crack on the exterior caused by a stone. I had driven with that crack in the windshield for more than 10 days and it never expanded. The car was new, so I wanted it repaired. I was able to get in/out for the "repair" quickly. I drove home and parked the car in my garage. The next morning, that tiny crack was an 8" crack. I thought it was interesting that there was no issue for 10 days until the "repair" and now it was significant.I had no recourse, but replace the windshield. I wish that I had gone to a smaller/local company for the repair. Safelite's replacement went fine, but it was well in excess of $1,000. Hopefully, I won't need a service like this again, but I would recommend exploring options and customer reviews first.
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January 2024 by Rich Augsburger
Well, the hole patch didn't work because a crack popped up and spread. Great warranty though. No fuss, no muss. Replaced the windshield quickly without question.
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November 2023 by Ken G
I've used this shop a couple of times. Great, friendly service and quality work.
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November 2023 by Edward Verber
Not too much to say other than it was quick and easy to set up online. If you are using your insurance just punch in your policy and VIN and select a time. Took about 45 minutes. Tech was a polite dude and the windshield appears to be a windshield, so all I could ask for hahah
