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January 2024 by Charlitta W.
Top must read review, I made a service appointment for tires in Dec and was sent to a third party which Sam's club work with. They entered the wrong tires(beware) of 3rd party errors. I came in for my appt in Jan 9th..long wait. They couldn't find my account. Luckily I had past receipts in vehicle. Had to reorder, wait another 2-4 days snow prediction. Was told from manager Zach he would call when tires are in. No phone call, nothing , called on the 15th to hear my tires came in on the 11th. Now I had to take another day off drive in snow, with bad tires. Again couldn't find my information after almost an hr and being assistant by Store Manager Carlos. Word of advice, make appt in person, get person name, have appt information emailed to you, don't take their word for it. Follow-up on arrival, and if you come to Sam's Club on Worth Ave ask for Edwin or Alex , they should be Managers, they should be acknowledged, they should get a bonus, PTO some award. They were the main two people that knew what they were doing. It's not always the big people, the ones higher up that do all the work. It's the techs. It's these two guys. All this work for tires. Lesson learned. I hope this review helps the next person with a smooth process. Almost a month, loss time off work, on the road with bad tires waiting and waiting due to errors. Thank you associates ALEX and EDWIN. I hope you get rewarded and not some simple thank you from the managers, you deserve much more!!
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November 2023 by Carrie T.
Crap show. We were near the area and went to grab some pizza pretzels for dinner. Arrived to an empty garage of carts. Held my toddler while we waited in the cafe line for 20 minutes. Was told when we got the the register that no pretzels were ready and it would take another 20 minutes. I lost it. If you're short staffed enough that a line takes 20 minutes and no one is working on food in the back, go ahead and close the cafe. Hire some more employees to grab carts as well. Do better. We will be canceling our membership renewal and won't be back.
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September 2023 by Valerie M.
First time member. Placed an online order that did not arrive on time. Went in person to make return and was turned away being told that the return had to be made online. I reached out to customer service to inquire why we were not able to make the return in store. I was told they would refund us in 5-7 days with no mention of returning the items. I followed up a week later because we did not receive refund. We were told to wait a couple more days. 3 weeks later, no refund and now we're being told that they didn't receive our return. I explained that we never received instructions on how to return the items and we were just told we would receive a refund 3 weeks ago. We also never received any communication via email or otherwise with any instructions to make the return via mail. We are now being instructed to return via FedEx and once received, after 5-7 business days we'll receive our refund. I've been a Costco member for over 10 years and they would never!
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July 2023 by Deni G.
Always a Good ChoiceI really enjoy visiting Sam's Club, they always have whatvum looking for and the prices are reasonable. Everytime I visit Sam's Club I always stop at the food court and fueling station on my way out.The stores are clean andcwell stocked, the staff are always friendly.
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November 2022 by Guillaume L.
My thoughts on Sam's Club. If only I could give this place zero star, I would! No wonder Costco is the place to go and everyone's preferred warehouse. Sam's club makes everything so inconvenient for its shoppers! You can only enter and exit from a specific entrance and the poor employee at the exit has to scan every single item in your cart. If you are in a long line, good luck! I slipped on some oil at their gas station, cracked my iPhone as a result and they refused to reimburse me. Shawn from HQ claim accused me of intentionally finding the oil spill on their ground and orchestrated the slip and fall. I immediately cancelled my membership and returned to Costco. Slightly more expensive but worth it. Shame on you Sam's Club!
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September 2022 by Rick D.
I love scan and go in the store. The online ordering was super simple, and for when I'm n the run shops pickup
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August 2021 by Emi M.
Customer service was horrible. Food court is the worst. When I order no hot dogs Everytime lol
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June 2021 by Gr8vette G.
I am lowering my review four stars for so many reasons! Most of the issues revolve around this Sam's extremely poor upkeep. Usually, 1/3 of the pumps do not work and are shut down. The other "working" 2/3 have issues of shutting off if the nozzle is fully placed in the gas valve. Going inside, nearly all the carts are in disrepair. Everything from the wheels not working to missing plastic covers to severe dents in the cart/seats are all found on the carts. I even had to resort to using a cart whose wall caved in on itself, so basically it was a cart with three sides and no seat. Don't worry! It doesn't stop there! Although variety is good, they lack in non-sugary/diet beverages and some of their stock is fully expired. For example, there is occasionally diet tea and their Panera's Mac n Cheese/Pretzels/Nutella Stock is usually completely expired. Want to reward yourself with a Ice Cold Beverage? Forget about it! Only 1 of the 3 Machines fully worked, when I last visited. What about the employees?Look everyone struggles... That's why I try to look past things and try to perk up people's days. But when you get cursed out, full on yelled at, and interrogated by employees mainly in the check-out, gas station, member services, and the food court. Something is not right! I mean many places overseas replace their waged employees with one time payments of thousand dollar computerized check-outs. When I ditch a person for a computer (like self checkout or Scan&Go), that is not a good sign. Why do I do it? The reason I go electronic is because not one employee understands the joint membership program Sam's Club offers. It's a membership under one holder that allows another holder to take advantage of the Sam's Club Perks. My name is on the card, but not the account. So I might as well as be stealing from the store. I have NEVER had an issue at ANY of their other locations in Florence, Kississmee, Orlando, Savannah, No Where PA, or West Palm. There's just a point where there's only so much "nice and perk" I can bring before I step back and leave. Lastly, I know the location, employees, and disrepair play a factor in to this negativity pool, but something should be said about mannerisms. Yes, it is something that a business has little to no control over, but when fellow customers blast their horn and drive recklessly through the gas station and parking lot. Maybe the armed-looking security or police can step in to the matter. Also, maybe security or police can step in when an employee becomes so irate in front of the elderly and children that something is about to go down. In all honesty though, the fact that I use the word POLICE instead of manager should speak volumes. I highly recommend avoiding this property -both Woodbridge Sam's Club and Walmart- all together! The thing with life is that there are choices. I can make the choice to have items shipped to my house or I can visit the plethora of other wholesale properties and stores laced throughout the Northern Virginia Region. The one thing I do know is that visiting this Sam's is a lost cause and my fault for trying to fully patronize!
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June 2021 by Brenda U.
This was our first time ordering online and won't be doing it again. We found bugs in separate boxes. We ordered a few cases of water and grocery items so it's very disgusting and had to throw everything away. Very unacceptable that one would pack grocery items filled with dead & alive bugs. These pictures are just a few of the many bugs we found. DONT ORDER ONLINE..
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December 2020 by Lindsey G.
The customer service here is complete garage. I'm sure if we pay for a membership we should at least be able to get carts at the front. When I asked the manager for a cart she sent me to the cart associate where the cart associate said "if there aren't any in the front you have to go look for one yourself in the parking lot"
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September 2020 by Jay Wil
Great place, great prices ??
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September 2020 by Todd C.
I can't find anything anymore. Always out of most of the things I buy. I am endlessly searching for the things I used to buy. I refuse to buy anything extra because it is a marketing tool to hide everything so you discover other things. I'm pretty much done i might as well shop at Costco they are closer.
