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November 2023 by Carrie T.
Crap show. We were near the area and went to grab some pizza pretzels for dinner. Arrived to an empty garage of carts. Held my toddler while we waited in the cafe line for 20 minutes. Was told when we got the the register that no pretzels were ready and it would take another 20 minutes. I lost it. If you're short staffed enough that a line takes 20 minutes and no one is working on food in the back, go ahead and close the cafe. Hire some more employees to grab carts as well. Do better. We will be canceling our membership renewal and won't be back.
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September 2023 by Valerie M.
First time member. Placed an online order that did not arrive on time. Went in person to make return and was turned away being told that the return had to be made online. I reached out to customer service to inquire why we were not able to make the return in store. I was told they would refund us in 5-7 days with no mention of returning the items. I followed up a week later because we did not receive refund. We were told to wait a couple more days. 3 weeks later, no refund and now we're being told that they didn't receive our return. I explained that we never received instructions on how to return the items and we were just told we would receive a refund 3 weeks ago. We also never received any communication via email or otherwise with any instructions to make the return via mail. We are now being instructed to return via FedEx and once received, after 5-7 business days we'll receive our refund. I've been a Costco member for over 10 years and they would never!
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July 2023 by Deni G.
Always a Good ChoiceI really enjoy visiting Sam's Club, they always have whatvum looking for and the prices are reasonable. Everytime I visit Sam's Club I always stop at the food court and fueling station on my way out.The stores are clean andcwell stocked, the staff are always friendly.
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November 2022 by Guillaume L.
My thoughts on Sam's Club. If only I could give this place zero star, I would! No wonder Costco is the place to go and everyone's preferred warehouse. Sam's club makes everything so inconvenient for its shoppers! You can only enter and exit from a specific entrance and the poor employee at the exit has to scan every single item in your cart. If you are in a long line, good luck! I slipped on some oil at their gas station, cracked my iPhone as a result and they refused to reimburse me. Shawn from HQ claim accused me of intentionally finding the oil spill on their ground and orchestrated the slip and fall. I immediately cancelled my membership and returned to Costco. Slightly more expensive but worth it. Shame on you Sam's Club!
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September 2022 by Rick D.
I love scan and go in the store. The online ordering was super simple, and for when I'm n the run shops pickup
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February 2022 by John Meadows
This used to be a great pharmacy until Dr. Jamel was there. Since he left, this pharmacy is a mess. Sam's club management should be ashamed of themselves for losing someone valuable and great like Dr. Jamel. I and my family will be transferring our prescriptions from here very soon and cannot and will not recommend this place to anyone anymore.
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August 2021 by Emi M.
Customer service was horrible. Food court is the worst. When I order no hot dogs Everytime lol
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June 2021 by Gr8vette G.
I am lowering my review four stars for so many reasons! Most of the issues revolve around this Sam's extremely poor upkeep. Usually, 1/3 of the pumps do not work and are shut down. The other "working" 2/3 have issues of shutting off if the nozzle is fully placed in the gas valve. Going inside, nearly all the carts are in disrepair. Everything from the wheels not working to missing plastic covers to severe dents in the cart/seats are all found on the carts. I even had to resort to using a cart whose wall caved in on itself, so basically it was a cart with three sides and no seat. Don't worry! It doesn't stop there! Although variety is good, they lack in non-sugary/diet beverages and some of their stock is fully expired. For example, there is occasionally diet tea and their Panera's Mac n Cheese/Pretzels/Nutella Stock is usually completely expired. Want to reward yourself with a Ice Cold Beverage? Forget about it! Only 1 of the 3 Machines fully worked, when I last visited. What about the employees? Look everyone struggles... That's why I try to look past things and try to perk up people's days. But when you get cursed out, full on yelled at, and interrogated by employees mainly in the check-out, gas station, member services, and the food court. Something is not right! I mean many places overseas replace their waged employees with one time payments of thousand dollar computerized check-outs. When I ditch a person for a computer (like self checkout or Scan&Go), that is not a good sign. Why do I do it? The reason I go electronic is because not one employee understands the joint membership program Sam's Club offers. It's a membership under one holder that allows another holder to take advantage of the Sam's Club Perks. My name is on the card, but not the account. So I might as well as be stealing from the store. I have NEVER had an issue at ANY of their other locations in Florence, Kississmee, Orlando, Savannah, No Where PA, or West Palm. There's just a point where there's only so much "nice and perk" I can bring before I step back and leave. Lastly, I know the location, employees, and disrepair play a factor in to this negativity pool, but something should be said about mannerisms. Yes, it is something that a business has little to no control over, but when fellow customers blast their horn and drive recklessly through the gas station and parking lot. Maybe the armed-looking security or police can step in to the matter. Also, maybe security or police can step in when an employee becomes so irate in front of the elderly and children that something is about to go down. In all honesty though, the fact that I use the word POLICE instead of manager should speak volumes. I highly recommend avoiding this property -both Woodbridge Sam's Club and Walmart- all together! The thing with life is that there are choices. I can make the choice to have items shipped to my house or I can visit the plethora of other wholesale properties and stores laced throughout the Northern Virginia Region. The one thing I do know is that visiting this Sam's is a lost cause and my fault for trying to fully patronize!
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June 2021 by Brenda U.
This was our first time ordering online and won't be doing it again. We found bugs in separate boxes. We ordered a few cases of water and grocery items so it's very disgusting and had to throw everything away. Very unacceptable that one would pack grocery items filled with dead & alive bugs. These pictures are just a few of the many bugs we found. DONT ORDER ONLINE..
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December 2020 by Lindsey G.
The customer service here is complete garage. I'm sure if we pay for a membership we should at least be able to get carts at the front. When I asked the manager for a cart she sent me to the cart associate where the cart associate said "if there aren't any in the front you have to go look for one yourself in the parking lot"
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September 2020 by Jay Wil
Great place, great prices
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July 2020 by Francis J.
Worst service that I ever received in a membership club today. I was in the club at closing time and the on-duty manager refunded to sale me cigarettes. I was told by three employees that is was 8 pm and that the cigarette section was closed. I tried to explain that I was still in the store as well as other customers, why would I not be able to buy cigarettes. The store manager did not try to remedy the situation to my satisfaction, just refused to sell my cigarettes. I believe this could have been worked out, but the manager was not willing to attempt to please me, a consumer for more than 10 years. Because of the service I received today, July 21, 2020, I am cancelling my membership with Sam's Club and opening a membership with Costco this weekend. The lack of service I received today is unacceptable. If you is in a store at closing time, you should be able to purchase any item in the store. Sam's Club showed a lack of value in the customer and showed a desire to simply close the shop as quick as possible at all cost. That is not the business that I want to spend my money in, so today was my last visit to make a purchase in Sam's Club. So that you know, I refused to purchase the other items in my cart without an opportunity to purchase the cigarettes, which was about $100 dollars in value. I guess Sam's Club doesn't need the money during our current COVID-19 pandemic. I will cancel my membership this weekend and stop shopping at Costco this weekend. This would be the time when I thank Sam Club for the many years of good service, but I can't bring myself to doing that with today's service.
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May 2020 by IrishNjohn Williams
worst customer service! company treats customer and consumers poorly and they are very good at never having any solutions or valid accurate answers to issues, concerns, knowing nothing about promotions posted by their own company, making customers waiting hrs not 1 but 3hours on hold until I finally called the same number with my husband's phone while I was still on hold and they answered while I never did get another person back on the line with my phone that was on 3hrs hold. I finally was able to just cancel my membership using my husband's phone after almost another 2hrs on his phone. Good thing we can't catch the virus over the phone or else I'd be dying by now.
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May 2020 by Robert R.
I wish I could give negative stars... I did a online pick and pull order, which was recieved and confirmed, however when I arrived I was told that they were out of the item I had ordered. This was confusing and frustrating becuas e I never recived a cancellation notice on the item and I had ordered that item 2 days prior which would have gave them ample time to do so, I drove way out from silver spring MD to pick this item up and all the store manager had for me was an apology. And now I am the worst dad in the world because my kids were expecting a trampoline that we never recieved!!
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April 2020 by Ronita M.
I am always in and out and there is never a wait. I love purchasing my items using the the scan and go app!!
