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October 2025 by Wenceslao Villanueva
Im very long time customer as this facility and last year some charged my access code so after a couple day out the town I can remember just the old gate access I been trying to reach out by phone to customer service always sent me to the voicemail I left my name and phone number and never get the call back by customer service im really frustrated due to this place doesn’t have any front desk service like before.. im about to move out and I don’t recommend this facility specially to especial need person like me with hard to hear which phone call isn’t easy due to the problem i mentioned..
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October 2025 by Henry Villatoro
Straight up stole $20 from me. I got a call from from them offering me a deal on getting a storage unit with them. First month free and they were going to waive the admin fee. I only had to pay the insurance for the first month which was $20. I paid the $20. Was told my locker was going to be but never received the gate code. I repeatedly contacted customer service and requested to speak with the district manager. Still haven't heard from them. It's been 2 months. When in person talk to the person on the site notified me they couldn't do anything because it was part of the sales department, not them that offered me the deal. And also was told by the person on site they saw that I did get the unit but since it was coming off auction and the person didn't clear out the unit it was still on hold. Long story short, I pay $20 to get a storage unit and never received a gate code. Straight up stole $20 from me.
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September 2025 by Khaleen Monaro
Bait and switch.
4 months after moving in, they advised of a $100/month rate increase for a single unit.
I admit I was fooled by the advertised rate. But I would rather move than support what I feel is a deceptive practice.
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August 2025 by Irenalindsay Lynch
I would not recommend this storage facility currently based on my experience. A couple of years ago, the facility was great; however, within the last year or so, quality has dropped significantly.
Started to see evidence of mice within the last year, but when I went to move out this month, mouse droppings were everywhere within my unit and multiple mouse traps were set up in the hallways. Luckily, all of my items were in plastic containers but I have no doubt if it was in cardboard, I would have had to throw out most of my belongings.
I understand that pests can be an issue at times, but the extent of the problem here made me uncomfortable. I expected a clean, well-maintained space and unfortunately, that was not what I found.
Staff is always helpful in person, but extremely hard to reach over the phone.
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June 2025 by Dean C
Renters beware: I rented a 10x15 unit. After attempting to put a car in the storage unit I realized the unit is only 14 feet in length. So I had to opt for the larger more expensive unit. Please update your description to accurately reflect the dimensions of your storage units.
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June 2025 by Jordan Craig
Great customer service on the phone and in person. The manager is super helpful and will assist you on whatever you need.
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June 2025 by Andrew Hoskins
Echoing the last few reviews that mice got into my unit (picture showing their droppings after all of my stuff was moved out). Shocking how unsurprised the office was to hear that mice got into my unit. It really did not sound like there was any concern or plan to fix this animal control issue, so use this storage center at your own risk.
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April 2025 by Greselda Ruddock
Very good Customer Service, I just met Marquia and she is very professional
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April 2025 by Anya S.
Although I have no complaints with the facility or pricing, there was no human help at the Caton Hill facility on a Saturday afternoon, when I went to check in. I managed to check in by phone and found my unit with the help of another customer. I do appreciate that since my initial complaint, they've reached out to explain circumstances for lack of staff that day, so hoping things will be fine moving forward.
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March 2025 by K K
This storage facility is not user friendly and by that I mean there's no public restrooms for their paying customers! Don't waste your money renting from this facility!!
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January 2025 by ang
I would have zero stars for this place. Be aware it is difficult to get in contact with a person at the location and they have mice issues. In November I found mice droppings everywhere in my unit and filed a claim after finding it impossible to get in contact with anyone in the facility and once you do they really don’t offer assistance. Insurance was easy but if you have a lot of valuables they will only cover up to $500 with a $100 deductible. The rent is still expected even if you no longer use the storage space and your items are all damaged. I was still responsible to empty my storage unit with everything that was damaged and was unable to use their garbage bins. I eventually was able to empty my space but left the mice droppings on the floor, after the onsite person specifically said I didn’t need to clean since it was because of vermin, something that was out of my control. I ended up getting charged for another month because the onsite person did not submit that the storage was closed, and still left a note saying it was left dirty. I have not been able to get a hold of the onsite person, the only ones to be available are the customer center service people and they informed me my refund request was in process which I was unaware of until I had to make the call. The only help I’ve gotten is from their customer center services because they are the only ones that answer and try to assist. I’m hoping to have a refund at least and move on from this place.
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November 2024 by Chuck Savage
DO NOT RENT A UNIT HERE!!! They have an ongoing rat infestation for over 2 years! This is the worst storage facility in Woodbridge. To hide from all the backlash they have offloaded all employees of the work site and deflect all calls to their call center. They have taken no accountability & they have terrible customer service. Insurance is a joke and only provides $500 liability coverage for Vermin. They know they have this problem & simply choose to neglect. I will have this business shut down very soon!
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November 2024 by Dilciaflora.fermin
I give them one stars because I have to.
Lorton Va .
Store facility too hot I couldn't stay more that 5 minutes there in September, never go there only to pay the bill, Thank God for that.
About the stuff please keep reading,, thanks
I only go there because I don't want to give them s8.00 more to pay over the phones.
Not possible to do it online I have not option to make and account.
To make even worse last month I have to wait about and hour then a very rude and arrogant man who was on the phone when I was trying to paid but he was to offended to even acknowledge m a costumer who paid his wages.
Today, just the same but this time was a little woman of course arrogant and self centered like the other one thinking that place is her little planet and that she is the queen of Sheba and people who dare to go there are hers I forgot ...
Well, here the thing I needed to use the bathroom just for a minute and she asked me to use one I don't even know where it is because her bathroom was clean and she wanted to keeps it CLEAN.
I thanked her for being so gracious and I went to Lion Lorton to use the bathroom; an least there were 2 public baths availables: DMV Lorton and Food Lion.
I just waiting untill I have more time to go thee cancel and remove the junk I have there ..
God bless and thanks for reaching my bad English ...
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November 2024 by Herman Alzamora
Zia has very helpful in finding the right space for my needs. Highly recommend his services. Not a problem
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November 2024 by Gabys Logistics
The staff only show up 2 days a week so if you have any issues, you are stuck. I
