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January 2024 by Lili Vanderkraum
Alex provided me with the best service I could imagine. Quickly found the shoes I wanted in my size and was very attentive. The store is always clean and organized as well.
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July 2023 by Allen Carbajal
James helped me find exactly what I was looking for , was attentive and helpful the whole time! Is the example of a exemplary employee and showed how to treat the customers with care and attention. Will be coming back to buy plenty more in the future!
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April 2023 by Maria Soto
Antonio was amazing and very helpful loved having his help.
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December 2022 by H Cle
Great and friendly staff.
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October 2022 by Leilani
I moved to the area and I’m super happy to have a Tillys close by. Big shoutout to Morgan and Kiarra, they both helped me greatly. The store is kept up and organized, it was easy to find what I was looking for and they also have size availability! Amazing customer service I will be returning again soon.
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March 2022 by Hellen Bitencourt
If you're going to buy online, they use FedEx to delivery, your package is going to be delayed many times and is going to take an eternity for the delivery.
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December 2021 by Joe M.
Came in for a last minute gift. Was told by the associate on the floor that the coat I was looking at was part of the sale, which it was directly under the sign. They wouldn't honor the sale on Christmas Eve!
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November 2021 by Makiyha Wakefield
My mom ordered shoes on Halloween, they kept saying the order has been frozen. I still haven’t got my shoes by now. I just canceled the order and now asking for my money back.
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August 2021 by S Johnson
Great selection & variety per usual. Shoutout to Adel for his outstanding customer service & patience.☮️✊?
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May 2021 by AM
First time and last time customer. Ordered online simply because the website stated curbside pickup. I didn't even know what Tilly's was. I hate going inside the mall and would not have ordered anything had i known curbside pickup was unavailable. As the company's email instructed, i called when i arrived. The girl on the phone said they don't offer curbside pickup and even if they did they didn't have time to come out there. what ?! so i had to go in the mall and pick up the order. the store wasn't busy so i'm not sure why they "didnt have time". honestly i feel like they just didn't feel like bringing the order out. immature and unprofessional. no thanks !
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May 2021 by Ekho Renea
Went to buy a backpack and were rushed and treated poorly by management and a cashier. Later tried to exchange the backpack for a different one with more pockets and eventually just left after employees were extremely rude and sarcastic for no reason. Tried to be pleasant and understanding with the employees but no one was kind or patient with me back. High-key disappointed
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September 2020 by Y Smith
With the corporare Hipster branded fashion it really makes it no better than H&M. What next McDonalds and Starbucks fashion shirts?
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August 2020 by Autumn Renea
Went to buy a backpack and were rushed and treated poorly by management and a cashier. Later tried to exchange the backpack for a different one with more pockets and eventually just left after employees were extremely rude and sarcastic for no reason. Tried to be pleasant and understanding with the employees but no one was kind or patient with me back. High-key disappointed
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November 2019 by Christina Cruzpagan
Can’t believe there was only like 20 stores in the mall open giving out candy and my daughter only got 9 pieces of candy. Can’t believe before that mall use to be a good place to trick or treat and now they act as if they don’t care about the kids that go to the mall all the time. Ugh If it wasn’t for our kids those stores would barley have Business
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October 2019 by Debra J.
Horrible Customer Service! Manager at Potomac Mills is very rude! Erratic behavior with customers. He's all over the place. Not articulate. Tried to return items. Took way too long! They were not that busy.