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February 2024 by Sonia Abdulbaki
Horribly rude staff member at the register who was shaking her head at a simple and polite question about the security tag removal, coupons and receipt in the bag, accompanied by petty laughter. Had to go back to ask for the tote bag. I shop here often and never expect such unkindness and immaturity at a Victoria’s Secret store.
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January 2024 by Shay W.
I went to the store over the holidays. There were so many people in the store due to some great sales. The staff are extremely helpful and very nice. I was able to find what I needed in short order. I wish the lines weren't so long and didn't take so long to get through however, I did leave with what I wanted. Would absolutely recommend the store.
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December 2023 by Lilian Aparecida Manggion Soares
Very chic place, beautiful wonderful smell, simply beautiful.
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December 2023 by Jamie Nezbeth
Amazing!!!! 40% off for Black Friday!!!!
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November 2023 by Reza Larian
The Spanish girl who was the cashier in this location was really rude who doesn't even learned basic respect. Imagine that she put your bag on the floor and throws all your stuff in there very rudely. After you thanks her she doesn't give you an answer. I left the cashier number here so that the person in charge of this store can deal with her so that will not happen to any another customers. I spend 150$ but this was my last time in this location ever, I wouldn't go back again.Cashier number was 6018696
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September 2023 by Mehgan Dee
Great customer service! I had a gift card and had no idea what I was looking for or even what size I was. The young woman who helped me ( I wish I caught her name) was so friendly and helpful. I had my 3 year old with me and was worried about it being stressed or chaotic and it was the opposite. She made it easy and made me feel comfortable as well. The sale on smell goods was the cherry on top.
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September 2023 by Iris San Miguel
The store was organized and all, but they didn't have many options for bigger sizes. They only had 3 colors left of my size. I ended up not buying anything and will be ordering online instead.
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July 2023 by Anna Morgan
My husband is happy:) great selection
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June 2023 by Monica Wilson
Was measured for a bra right in the front of the store near the door. (Fully clothed, but could be uncomfortable for people that don't want everyone to hear what your size is). Sale pricing is misleading, but such tactics are pretty commonplace. Great quality items, and they had a lot of things in my size.
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May 2023 by Frah
Don't come here !!! Very rude employees!! Don't waste your money and time here. Go somewhere else !!
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May 2023 by Hano Al
Very rude store manager or key holder who was working on may 11th/2023 at closing time at 8pm and white lady. Attitude and not helping . She gets made when u keep asking her for help with products. No respect
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May 2023 by Eyagest
Unhelpful associates extremely un professional and rude employees including the manager herself. She needs training herself!!!
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January 2023 by Anna K
Gina has been here for a long time. She’s always at the front to greet and assist/style, make recommendations to all customers with a smile. She does an awesome job! Without her I feel the whole store would fall apart. Taylor is professional and willing to help cut down the line while everyone is not register trained. I have had some negative experiences in the past, but I believe that was with some seasonal associates. Thank you Gina and Taylor!If I could make a suggestion, I think everyone should learn the cash register and always be a back up. The lines are usually long with one or two cashiers each time. The customer service at Potomac Mills is much better than my past experience at Pentagon City.
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January 2023 by Sharon
Wait is always a problem here. Not enough of cashiers.
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December 2022 by Kyla Bennett
WIZNELLY is such a QUEEN. She helped my friend and I find our perfect size and feel good in our skin. ❤️
