August 2022 by Gerald A.
Perpetually understaffed, even now after the worst of COVID. Unreliable texting "service". Example: received a text at 10am that my meds were ready. One hour later, at the counter, they were not. When I asked the tech why my text told me they were ready, she said (and I quote) "the text was to tell you they weren't ready yet". I asked her to think carefully about what she said. Her only reply was to mumble that she'd expedite it. They have a uniformly bad reputation amongst physicians in the valley, particularly regarding pain meds. I realize it's a problem topic, but they consistently dragged their feet to fill my mom's opioid Rx that were issued by her hospice doctor/nurse. The delays were massively inconvenient as I needed to ask a neighbor to stay with her while I waited and waited for meds she desperately needed. Walgreens across the street seems to be doing a much better job.