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November 2023 by Amanda Culp
They took our deposit and ran. Won’t call us back with an update on where our parts are. Stay away.
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October 2022 by Dennis Amico
They can fix any RV problems. There cost reasonable
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September 2022 by Kevin Newland
They got me in fast, replaced a roof AC unit and all is well.
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August 2022 by Anni Jay
These guys know their stuff! Thanks for all help with our A/C in our big bunk and being so cool with all our animals staying in truck while u worked ? some really MVPs ?
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June 2022 by J M
They saved our trip in about three hours. Helped us troubleshoot the problem over the phone and got us temporarily fixed so that we could limp in for hands-on help. Was impressed by their knowledge of RV slider issues. They had the needed circuit for our unit and helped us install it.
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June 2022 by Erincita
We've owned a couple RVs and know that repairs rarely happen quickly. And sometimes the wrong part comes in. Not for the faint of heart. I add, too, that Naked Bear had done a couple repairs well. But when the rig came back in March with mismatched paint, an exhaust pipe hung under the carriage so that it MELTED the fender skirt, and an incorrectly installed slide-out motor (the pin wasn't in, so it flopped around and damaged the entire slide-out assembly), we asked them to correct it.They never sent anyone out as promised (after 2.5 months of trying).On the other hand, this gave me time to look closely at their invoices to find they had overcharged us by $460. (!!) Could possibly be just sloppy bookkeeping (they applied a deposit over two invoices and snuck it in there) versus outright theft, but I can't say, as they won't reply. To be continued...Services: Exhaust
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June 2022 by Jesse Miller
I worked here for a little over a year. It was the worst experience of my life. When i quit they threatened to call the cops on me for coming to get my check, that following friday. Also i have worked Saturdays without receiving pay. I was told that they made a management decisions to not pay me. Dont use this company. They are corrupt
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May 2022 by Erin R.
We've owned a couple RVs and know that repairs rarely happen quickly. And sometimes the wrong part comes in. Not for the faint of heart. I add, too, that Naked Bear had done a couple repairs well. But when the rig came back in March with mismatched paint, an exhaust pipe hung under the carriage so that it MELTED the fender skirt, and an incorrectly installed slide-out motor (the pin wasn't in, so it flopped around and damaged the entire slide-out assembly), we asked them to correct it.They never sent anyone out as promised (after 2.5 months of trying).On the other hand, this gave me time to look closely at their invoices to find they had overcharged us by $460. (!!) Could possibly be just sloppy bookkeeping (they applied a deposit over two invoices and snuck it in there) versus outright theft, but I can't say, as they won't reply. To be continued...Services: Body & Trim
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May 2022 by Erin R.
We've owned a couple RVs and know that repairs rarely happen quickly. And sometimes the wrong part comes in. Not for the faint of heart. I add, too, that Naked Bear had done a couple repairs well. But when the rig came back in March with mismatched paint, an exhaust pipe hung under the carriage so that it MELTED the fender skirt, and an incorrectly installed slide-out motor (the pin wasn't in, so it flopped around and damaged the entire slide-out assembly), we asked them to correct it. They never sent anyone out as promised (after 2.5 months of trying). On the other hand, this gave me time to look closely at their invoices to find they had overcharged us by $460. (!!) Could possibly be just sloppy bookkeeping (they applied a deposit over two invoices and snuck it in there) versus outright theft, but I can't say, as they won't reply. To be continued...
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April 2022 by Bill Barry
Excellent service on our rv. Good people.
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January 2022 by Kay Bee
Had an appointment, dropped RV off the night before, called daily for updates, and was told it wasn’t seen yet. We live in it as travel nurses, so an appointment was crucial spending on motels until complete. It was a quick fix, the mechanic would not give us a walkthrough on what he did, so another gentleman was explaining the best he could. The mechanic neglected to replace our capture plate which could have been extremely detrimental. He came out with an attitude he had to screw it back on. (The fifth wheel hitch broke my wire plug and dented my tailgate without that capture plate). We barely made it 4 hours into our drive and noticed he also failed to screw back the underbelly of our trailer (source of our problem). Also grateful that we didn’t lose that in our travels. If anyone understands working short, we do. I appreciate them taking us in quickly, 3 days in and out, very efficient. The ladies in the repair shop answering were very pleasant and called me back every time I was asking for an update or if it had been seen.
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December 2021 by Lynn Haste
Wow! These guys ordered our parts and got them in within the week! The service is AMAZING! Then, the shop people saw that we were having some trouble installing our fifth wheel, and told us to drive around and they did it quickly and freely! Thank you guys so very much!
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September 2021 by DJ Kaps
They have had my RV for weeks. I have called 6 or 7 times to get a status. They have promised to call me back several times but never have. I sent an email to Dave who gave me his card when I dropped off the RV. He said reach out with any issues - he has not responded. I am left with no choice but to head out there (over an hour away) and demand my RV back. Part of me wonders if they didn’t wreck it or mess something up and they are trying to cover it up. Their poor communication and inability to live up to their word doesn’t leave me much choice.Update: I received a call from Dave very soon after posting the review. I was able to pick up the RV, work completed, after that. We're new to the RV world and plan to live in it for the next year while our home is built. Dave and his team took a ton of time with my wife and I and went over all the components in the RV and answered all our questions - VERY helpful.
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August 2021 by Nicola Willams
These people were awesome! I was heading out on my first cross country RV trip and they fit me in to do a safety check and make sure I knew everything I needed to know for my trip. They gave me a number to call day or night if I had any trouble. Really grateful for all their kindness.
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August 2021 by Jeff Stoner
Winch failed, resulting in it cranking so hard it bent the mounting bracket. Naked Bear ordered a new winch kit and rebuilt the mount stronger and better than it was. I'm very happy with the repair. While I hope not to need more repairs, if I do, they will be one of the first I call.
