Truist has made temporary changes to ensure safety, offering teller services through drive-thru lanes, in-person visits by appointment, and some branch closures, with enhanced sanitization at open branches. Customers appreciate the friendly and helpful staff, especially at the Wytheville Branch, where employees are known for being pleasant and assisting with banking needs. The online banking service is also considered very convenient, and long-term customers have consistently received good treatment since moving to the area.
