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March 2024 by Travis Elswick
Very helpful staff and had all parts and accessories that were needed except for special orders that requires a visit to the Dealers
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February 2024 by Roy
Just left this place at 6:20pm. Needed a battery replaced. The girl at the counter said they are not going outside to replace it because it is raining. It is barely drizzling. This is unbelievable!
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November 2023 by David Teem
I purchased an alternator from another location. They were polite and friendly. But the alternator decided it wasn't interested in alternating after about a month. So I swapped it out for another and tried to return the defective part.The employees of the store were not helpful while informing me that they do not refund defective parts, even if they are under warranty. They said they could only exchange it for the same substandard part. I explained that I already have another alternator and I don't want an exchange and the man said "you aren't hearing me my man."The receipt says otherwise, so I sent an email through the website. The District Manager got a hold of me the next day and got it straightened out. His name is Ely Vinegas, and he was prompt and courteous. If you happen to get a bad part and would like the refund option, you may have to push it up the chain.Good luck.
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November 2023 by Nikki Pompey
I visited AutoZone on Hampton highway tonight and it was the best experience EVER. I was unsure of what was wrong with my car and in distress, they provided the BEST customer service and I left with my car fixed. Hands down the best experience I have ever had when dealing with my car.
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September 2023 by Gihan Mandour
The representative Mathew is one of the best people I have ever seen. He is so knowledgeable, helpful and considerate. He did his best to help me in purchasing my items and was honest in telling me the correct ones. He also installed my rear window wiper. He even helped me to jump start my car that was not working all of sudden in front of the store.Thank you so much and I appreciate your kindness and generosity. Keep up the good work.
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September 2023 by Chris A
I always have great success finding the parts I need at the store
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August 2023 by Ethan Bonniwell
Great products, almost always have exactly what I need, but this last time the cashier was actively on the phone having a conversation while checking me out…
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July 2023 by Matt Slaughter
Very helpful and knowledgeable in automotive needs, glad I went to this location, will recommend to others!
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July 2023 by Emily Huereña-La Rocco
Nicole was so helpful and kind! Would definitely go back to get help from the staff!
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June 2023 by Mary Mertl
The young man in this store was so nice and extremely helpful to me today!
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May 2023 by Lakesha “Kesha” C.
I'd be happy to help you write a review for a great customer service experience at AutoZone!I recently had the pleasure of visiting my local AutoZone and was blown away by the exceptional level of customer service I received from Matt and Nichole. From start to finish, the team members at AutoZone went above and beyond to ensure that I had a positive and stress-free experience.As soon as I walked in, I was greeted with a warm smile and a friendly hello from one of the associates. They asked me what I needed help with and took the time to listen carefully to my questions and concerns. They then walked me through the store, showing me different options and explaining the pros and cons of each one.What impressed me the most, however, was how knowledgeable the team members were. They clearly knew their stuff and were able to answer all of my questions with ease. I never once felt like I was being talked down to or rushed through the process. Instead, the team members took their time and made sure I understood everything before moving on.When it came time to make my purchase, the checkout process was just as smooth as the rest of my experience. The team member who helped me even offered to help me install the product, which was a huge relief since I'm not the most mechanically inclined person.
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May 2023 by Daniel Kraft
Carlton was above and beyond tonight. Thank you for the exceptional help tonight. Will definitely be back!!
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May 2023 by Harvey Wynn
Staff was very informative!
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April 2023 by Jermaine Bennett
Amazing service. Always courteous and helpful. Hell yea id go back
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September 2022 by Vince Paoletta
Matthew gave outstanding service and fully explained options... Very courteous!