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February 2024 by Peter P.
August 2023, I brought my 2019 Elantra Limited to the shop for inspection. The car had 40,000 miles at that time. We bought it brand new in 2019. They failed the inspection for some light rust on the edge of the front brake rotors (about 1mm) and also about 2mm in the area by the rotor hat. They said that the VA inspection regulations requires that the brake pads are fully contact the rotor surface. My pads are fully contact the rotors. I am pretty sure that the brake pads are not designed to cover the rotor surface from edge to edge. I was quoted $150 to resurface the rotors and $400 to replace them. I declined and got it inspected at some other very reputable shops. They had no issues passing the vehicle. If this is the reason to fail my car, then NO VEHICLE on the road will pass inspection. They ALL have this type of rust on the rotors where the pads don't touch the rotors. I then did some research on VA Inspection regulations but not able to find this requirements. I will NEVER come back there again. I don't mind if the reasons are legitimate. I do mind, however, if the reasons are illegitimate just to make money. I am ABSOLUTELY disappointed. If I can give minus 20 star, I would.
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June 2023 by Maurice M.
I wanted a state inspection on my 2003 ML320. They found issues with the front and back end, and a frayed seat belt. They wanted to do both sides of the front end, though it wasn't needed. My issue was, they couldn't find the seatbelt, so they got a used one. $225 for a used seatbelt, and $650 to change it out. I pick up the car, and the seat belt is tan, not black, like the others. No heads-up from them, that the wrong color came in. Why didn't they send that back to shipper? Is that quality care? No! Makes you question if the other items should've been replaced. I used them before, and wrote a good review. Ill go elsewhere in the future! $4700 waste of money!
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October 2022 by Tep M.
I'm a small business owner in Newport News. My SUV had broken down and that is the bread winner for our family and business. Chris was able to get me into the shop, diagnosed the problem and offered me the solution at an affordable price. They got me back on the road within the week.
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April 2022 by Michael S.
A really fine place. I've been taking all my cars there for over ten years now. They are friendly, honest and do great work. You can't beat that. Highly recommended.
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August 2020 by Lethacha M.
Amazing customer service!! The receptionist was very helpful and professional. The service was very quick! I'd highly recommend going here.
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July 2020 by Jon L.
As can happen sometimes, the original repair did not solve all the issues. Ryan and his crew stayed very positive and did what was required to make it right. They went above and beyond to ensure that the repair was perfect and delivered a freshly cleaned and fully working car.
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December 2019 by Brittany A.
You are immediately greeted with friendly, helpful and knowledgeable staff. No limit auto takes pride in their work and their mechanics are very intelligent in diagnosing, repairing or servicing your vehicle. Highly recommend this shop for your next repair or service!
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May 2019 by Monika R.
I have taken my car, my husbands car and mother-in-laws car into no limit Auto for various types of services (state inspections, new tires, ac charges, ac repairs, etc). The owners especially Ryan always treat us good. They are professional, curteous, prompt and always explain everything to us. I have called them many times about questions and they are always helpful. They are very knowledgeable about all cars and work on all of them. They are honest and i appreciate this so much and they have earned my trust. I definitely recommend them for any of your car services.
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March 2019 by Garrett S.
The staff is very pleasant and helpful. I came in needing a new tire and another time for an inspection and both were positive experiences. There was no pressure to get additional work done and they did a good job keeping me informed on their progress with my vehicle.
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March 2019 by Troy C.
We have been taking our GMC truck and our Toyota Camry here for the past 2 years or so now and we have nothing but great things to say about this shop. They are honest, nice, and very professional about everything they do. Never try to be pushy and upsell you on stuff, explain everything to the T so the one who aren't mechanically inclined know what they are talking about. Fair priced also we love these guys and would recommend them to everyone.
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February 2018 by Ausha F.
I went to the Honda Dealership today after having problems with my 2013 Accord. They told me that I needed to replace my starter which will cost around $1000 with parts and labor included. I immediately picked up my car and called No Limit Auto. I called and they gave me a quote in 5 minutes which turned out to be almost half of the price the dealership wanted to charge. I dropped my car off and they had it ready to go in a couple of hours. Great service for a great price and they got the job done.
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February 2018 by Brittany F.
Thorough work up for my car issue. The team member explained multiple possible causes and how each one was ruled out with a final recommendation. Friendly staff. No complaints. Overall good experience.
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December 2017 by Bob G.
Found this place during Xmas week when my mom's normal mechanic was on vacation. Ryan and Jilda were knowledgeable and seemed very straight forward and honest about the work that needed to be done. Job was completed on time and at price quoted. I was pleased with the treatment I received at No Limit.
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December 2017 by Tara A.
First I would like to say if l could give more stars l would lets start with Jill the receptionist she is an absolute darling and greeted me with a lovely smile, I took my car there because l thought the motor to the power seat was out and oil change and a few other minor things such as inspection sticker so after l dropped it off late in the evening around 4.00pm by the next day I was told it wasn't the motor but only the car switch that needed to be replaced and l had a gash in the tired which was also replaced. With that said l am going to be a costumer from this day fourth because they could of easily said l needed to replace one of the seats motors and that is why they have my business from now on. As a lot of you know most of the time when we take our car to be looked at we get jipped a lot well that has been my experience dealing with a certain dealership beginning with F and the last letter ending in D. This was one of the best professional honest mechanic l have ever come across in the 30 yrs i've been driving. I don't usually leave reviews but l felt like l had to as they are one of the few places around today that are honest and not greedy like most. So with that said l highly recommend No limit Auto :) I forgot to add my car was ready the next day
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November 2017 by Jean-Paul B.
I came because my inlaws have been coming for years and said it was a trustworthy place. Overall, is friendly and reliable, affiliated with NAPA, and professional service.
