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June 2023 by Amanda Stackhouse
The manager is never available to complete tasks. I have been trying to change my name for 2 years and every time I have a day off the manager isn't available. I tried to bring them new business today. Not available. I shouldn't have to make an appointment weeks in advance to handle my funds, nor should your new customer. We have work schedules to maintain too. They thankfully will be moving on to a branch that can more handle their customers needs more efficiently. This bank used to have multiple locations but seems to be quickly dwindling away. Can't imagine why!!Update - the manager did reach out and miraculously had time today. However, we had already moved on to another business. We were sitting at Wells Fargo getting the help we need when she called. As a growing adult moving on to personal loans, building credit. Etc and being in need for the years to come...we encouraged our son to move on to a company with a little better responsive customer service. Thank you.
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May 2023 by Nathan G
Friendly service!!
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March 2023 by marisol espindola
My experience is the best. I have been in this bank for many years and they always treat me very well. They try to help with everything and they are not racist at all. I am Latina and they treat me with respect and I love it. Thank you for your excellent service.
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July 2022 by Judith Getz
Bad attention from the staff, they are racist and little tolerant with Spanish-speaking people. They lied when they told me that an employee of the agency spoke Spanish and could help me, when the employee approached me he did not know any Spanish, he just said "hola como estas" and obviously that did not help me at all to solve my problem. When I opened my account they failed to warn me about some extra charges when using my card, some benefits, etc. Both "ladies" are rude, their names are Kim and Rita
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April 2022 by anne marie landreneau
Very friendly tellers and always a happy greeting and will go that extra bit to help you if needed.
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March 2020 by Andrea Currie
Always friendly. Always helpful. Never too busy to explain. Straight up, no minced words.
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January 2020 by David Mellish
Friendly people & excellent service
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September 2018 by alex llorente
Froendly staff in and out of parking lot can be fun
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December 2017 by Joshua Lee
Arlene Maney is the assistant bank manager at this location, and she is THE most helpful loan officer I have ever worked with. She is another example of why I bank with Old Point.
