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August 2023 by Sharon G.
Our camper had to get a new roof because of a limp broke off and made a puncture. We were scheduled to go in on Monday the 21st at 9:30 and we went straight back to the service dept. They told us hopefully we can get t back by the end of the month. As promised we received a call from Suzanne on Monday the 28th telling us that our camper was good as new and that we could come and pick it up. When my husband went up to pick it up he was shown the work that was done and the new roof was even a thicker material than what was put on at the factory which was a very pleasant surprise. My husband had even told Suzanne that he didn't think the back air conditioner was working properly so she had Tom check it out and he told us it was doing perfect. We will always bring our camper to Dodd and the service dept because they truly care and make sure that you are happy.
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May 2022 by Claudia S.
Shout out to Crystal in the Service Department - she did an awesome job taking care of my Imagine Camper for it's annual maintenance inspection and getting items fixed. She set expectation up front on the timeline due to heavy service demand and obtaining parts. She sent me texts to keep me updated on the status of the work. We did have an issue where the techs did not clean up the rig on the inside when they were done and both myself and Crystal did not do an inside inspection since the work was on the outside (tech had to go inside to check the toilet and got mud everywhere). Also the battery key was left in so my battery completely drained. So when I got back home had to plug up to electricity to get the Jack to work and when I did all the lights and air conditioner were left on. Called Crystal and she was very apologetic and agreed to compensate - that is the definition of quality service! Thank You Crystal.
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June 2021 by Melissa F.
We were actually just driving by on our way home to PA. We had been looking at Grand Design for a while. Little did we know how much (driving by) was going to change our life. They let us look at the RVs on our own, which was perfect because we could look and discuss amongst each other as we were in and out of each one. Soon, we purchased the Grand Design, Reflection. Model #303RLS. We purchased from Dodd because they were the lowest price we could find. We were even told that NOONE would go that low and if they did, to jump on it. So, we did! The buying experience with Drew Doss was excellent. He worked with us to give us the deal we asked for. He text us often as someone else was looking at it. He kept us updated on every step. He even went above and beyond to make arrangements for us to get our truck hideaway ball before picking up the fifth wheel. He made the appt with a company at Tac RV in NC. Is that service or what? That was one day and then he scheduled us to pu the fifth wheel the next day. We went to pu the fifth wheel and met Jade Courtney. He showed us every single thing we needed to know. Not one gadget, switch or lever was left without a full explanation as to why it was there, what it did, and when we needed to use it! Jade was extremely knowledgeable and said any questions, to call him. He said he even took calls on a Sunday before, helping a customer out that was in a jam. Before we knew it, we felt we knew Jade for a very long time! Then we went to see Jennifer Dodd that took us thru all the payment information, warranties etc! She explained that Dodd is a family owned business that was her dads. He is in his 90's and now all the kids have their own job at their fathers company. She was so down to earth and kind! Walked us thru all the warranty information and options for us to add on if we wanted. Took many pics of us in front of our RV! No pressure whatsoever!!! Then it was onto Jenn Wise that gave us more information if we need something when we are out and about. She was just too kind as well. Her and Wilson Box had us cracking up!! Jenn loved our dogs sooo much. We have a Maltese puppy and a miniature schnauzer. Everyone at Dodd was so welcoming, informing and just made us feel like we were one of the members of their family as well! So if you are driving by, stop in and maybe you will find the perfect RV as well.... Can't wait to see you all in October at the camp Jamboree! We miss you guys already!!!
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May 2019 by Allen K.
Had an AWESOME experience with my latest camper purchase!! Everyone I dealt with was HIGHLY professional!! I recommend this place is you are looking for a camper or motor home.
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June 2018 by Don T.
The BEST!! Jamie, the Dodd family and staff are the best. This is where you want to come to begin your RV Experience. Hometown service at it's best.
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March 2017 by Jason W.
We had been looking for travel trailers for several months and had decided on a floor plan, weight limit, and desired amenities. We found the trailer that met our needs at Dodd RV and I dropped in while in the area on business. We live about 3 hours away in the DC area so this was a shot in the dark. I found the model we had decided upon and was able to give it a once over before the salesman, Shane Slavnik, came by and introduced himself. I asked a few questions, asked for any other units that were similar, and told him my expectations. Never at any point did he apply the snake oil salesman pressure. He just provided his contact information and asked us to keep him in mind. The price was right, the knowledge of the unit by the salesman was excellent, and I never once felt pressure. When my wife had concerns about the look of the cushions, he immediately set about correcting that. When we told them that we wanted to finance on our own and register it in my state of record (I'm military), they had no issues. Throughout the pre-delivery inspection and acceptance, we were treated with respect and felt as though no other customer mattered. Shane, our salesman was knowledgeable and accommodating. Mary at the main desk was helpful and accommodating, Arnold in finance and closing did everything in the world he could to make the process as painless as possible. Tom in service walked me patiently through the trailer and explained everything and answered every question I had. Finally, Rod in parts gave me a great run-down on things I actually needed, and not just stuff that they wanted to sell me. The staff is amazing and could not have been more customer service oriented. For new RV buyers: Do your research. These folks were knowledgeable and fair, but you should always be prepared. That said, you could not do better with a with a first-time trailer/RV buy than going here. If you are realistic and knowledgeable, you will be amazed at the service you receive. Overall the only they could have done extra was to give me the trailer for free. Which I'm still open to guys!
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September 2016 by S L.
We saw an RV listed on the company website. It seemed pretty nice in the pictures so we called to find out more. We asked very specific questions as to the condition of the motor home because we have found that there are certain issues we don't want to find when we get there. Things like de-lamination, bad smells, evidence of water damage, nonworking appliances etc... The guy who answered the phone assured us that NOTHING was wrong.. just an old skylight leak in the bathroom that was minor. So, you know, don't they understand that we are actually going to come look at it in person? Do they think that the problems are going to magically go away? I don't know, but this camper had been smoked in, heavy water damage, delamination.. it was filthy and in horrible shape. We drove a long way to look at a LIE. I would not recommend going to get anything from this dealership.
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February 2016 by Elizabeth D.
Had a wonderful experience with Dodd RV. We went to their Customer Appreciation Rally in October. My hot water heater went out and their fantastic service tech spent over an hour trying to fix it. We didn't buy this rv from Dodd but we definitely will buy our next larger rv from Dodd. I love supporting family owned businesses. The owner is so knowledgeable and personable. It was a pleasure getting to meet their whole family. They have a real passion for their business.
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October 2015 by Carol J.
If you are traveling and need help, don't even think about getting any unless you make an appointment. Receptionist is friendly, but for our 2016 Forest River Wolfpup -- leaking sink plumbing we needed an appt. even though we are on the road. Shorewood RV in Minnesota would be appalled that my husband couldn't even ask maintenance some simple questions.
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September 2014 by Mike B.
I bought a used travel trailer from Dodd RV this past summer. My salesman, Scott Hudgins, was great. He had all my paperwork in order and he even repaired the stairs on it HIMSELF. The service department did a lot of things that I did not expect - like replacing the battery, caulking the roof and some rewiring. The service manager Joey told me "don't worry about it" and didn't charge me. Great experience all around- Thank you!!
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July 2014 by N B.
We just got our RV back from Dodd RV, and it was such an unpleasant experience, I will never be going back. The problems were numerous, including: * Incredibly poor customer service: their story seemed to change every time that we spoke with them - it caused us to completely lose trust in them * Repairs: they did not repair the problems that we brought it in for (but still charged us almost a thousand dollars) * Time: It took them nearly a month to return the RV to us We made an appointment five weeks before we took the RV in to ensure that they would be able to do the repairs in a timely manner. When we arrived, and asked them to repair a surging generator and a refrigerator that wasn't working on propane, they told us that they would have an estimate to us by the end of the next day, and could have the work completed by the end of the week. It was 12 days before we could get an estimate out of them, and 3.5 weeks until we could finally get the RV back to drive it off of the lot. Every time that we called them to check on the status, the story seemed to change. Everything - from the specific problem, to the status of the parts that they had ordered - seemed to change depending on the person with whom we were speaking or the day that we called. It was incredibly frustrating, made even more so by the haughty demeanor of the service manager. When they returned the RV to us, the generator was still surging under a load, and the refrigerator still did not work with propane. Worse, buttons that worked on the refrigerator before we dropped it off were stuck and did not work when we picked it up. In all, they returned the RV to us in worse condition than the condition it had been in when we dropped it off. Yet they still had the nerve to charge us almost $1,000 for the experience. We will never do business with them again. At the best, they are a business that are incapable of performing quality, timely work, coupled with a horrible customer service ethic. But after a month of dealing with their excuses and poor attitude, I believe it to be much worse than that.
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October 2013 by Ryan D.
Bought my first RV. The experience was pleasant, professional, and pleasing at Dodd RV. The staff was more than helpful in making me acquainted with all the features on the 5th wheel. They assisted me with all the ins n outs to expect. They did it all....even though my purchase was on a used RV. The s'mores goodie bag got me excited to do my first camp out.
