-
April 2024 by Ann Maffei
Wonderful staff. Loved the room. Will stay here on my next visitRooms: Studio with a small kitchen and living area.
-
April 2024 by Lavina Raczkowski
Been here a month and this is the place to stay
-
March 2024 by Kelly M. (creperum)
We booked a one bedroom queen suite, and this hotel was the last stop of many on a long family trip. When we arrived, we were pleasantly surprised to find out we'd been upgraded to a two bedroom suite. It was a great end to a vacation, where we could all enjoy a few nights in separate spaces before the long drive home. Thank you, Hilton!
-
March 2024 by Debi Rohrbaugh
I've stayed here before and enjoyed the quiet, off the beaten path location. The property could use some updates, but overall, it is clean, and the staff are friendly. I will stay here again.Safety: Feels safe, no unknown foot traffic.
-
February 2024 by Doris Bennett
I recommend HomeSuites Hotels to anyone,we Love them,Karen at the front desk is awesome,Our rooms was awesome,very clean,smell good
-
January 2024 by Nicole M.
This hotel could give a F about cleaning. The room is comfortable but could not enjoy it seeing they don't care about cleaning. The vents had cobwebs and dust, the shower shampoos were dusty and had hair that was not mine. A cockroach was about to climb into my suitcase but thank god I was packing up and caught it so I had to kill it. Lots of other things were dusty. Idk what the H is in their shower water but my skin was so dry and itchy after, I definitely didn't shower the next day and left to a better hotel. Aside from this the service lacked, when we arrived they told us we can check in at 2:30 then told us to wait till 3. Breakfast ends at 10 so I went to get a quick bagel at 9:45 to see everything was already cleared which would never happen in a Tru Hilton. Management could give zero Fs about this hotel.
-
December 2023 by Matthew D.
Comfortable room but cleanliness was lacking. After a 3 hour drive in my wife had to clean the toilet as it looked to not have been cleaned anytime recently. The shower was rough and needed bleach. The air vents haven't seen a cleaning ever. Free breakfast was too salty and upset my stomach. Location is good and maybe I'd stay again if they pick up the cleaning!
-
December 2023 by Kaitlyn Crystal
After placing a food delivery order soon after checking in, I did not appreciate the front desk staff telling the delivery person that they could not deliver my handful of food/beverage to my room directly. I specifically instructed my delivery person to kindly leave my food at my hotel room on floor 2, however the deliverer could not due to the front advising that she was not allowed to do so. This made for a very troublesome and unexpected trip downstairs and then back up, trying to balance 4 bags of food and carrying a 1-year-old child. This was a completely inconsiderate action made by the front desk staff as they saw me check-in an hour prior, already struggling to hold my baggage and my child as we were traveling alone. It would have been nice to simply allow my food deliverer to drop off my order as instructed. It caused a hardship and ultimately reflects in my review of an otherwise great hotel. This was a poor decision and I did not appreciate it.
-
November 2023 by Kat Smith
First of all, Karen at the front desk made me feel more than welcome. She made me feel like family. I love the location and theme of this hotel. I needed something central and safe as I was traveling by myself. This place is really nice and for the price, I was amazed. I will be booking this location again! I will also use these particular type of hotels again too. It’s great value.Rooms: Spacious and clean.Nearby activities: Yorktown!Safety: Good lot lighting and parking.
-
September 2023 by Kait B
I had reserved a 3 night stay at Homewood Suites Yorktown Newport News and ended up leaving after 1 day due to poor unsafe and unsanitary conditions of the hotel. Upon arrival, the room was extremely dirty. The sink and bathtub were broken. As pictured, this is how it looked upon arrival to the room and they did not drain for the entire day we were there. And soon enough I saw roaches climbing out from behind the kitchen cabinets. There were multiple of them, clearly an infestation running deeper than that room alone. Soon enough I saw them in more than just the kitchen and they were over the tables too. Roaches and other bugs. This was extremely unsanitary and disgusting.I immediately moved a majority of my belongings back out to my car in fear that I would end up bringing something home with me. I could not stay in these conditions and I checked out early. I was only supposed to be charged for one night and they have charged me for two when these unsanitary and unsafe conditions caused me to leave early. Especially regarding this situation, the ABSOLUTE least they could’ve done was refund me for the night I did not stay (August 25th). Not to mention, this was my birthday. And I left early and drove throughout the night for 8 hours just to get back home because this place was so filthy I could not stay there.I have NEVER experienced this at a hotel before, let alone a Hilton. I cannot believe how insanely filthy this hotel was and that they would put people in these rooms knowing the unsanitary and unsafe conditions. And on top of that, to charge me for a night I did not stay. I checked out early and was told I’d get a call from the manager in the morning. I never received a call from anyone, just got emailed my bill. This is beyond infuriating and I would never have expected such a terrible experience from a hotel that should be held to Hilton standards.
-
September 2023 by karmia ryans
This was my first time in this area and the hotel was great. For the location the price was very affordable and reasonable. There are plenty of places to eat and shop in the area within walking distance of the hotel. I was very pleased with the cleanliness of the room and had a great nights rest. Would definitely stay again if I have another work trip in the area.Rooms: The suite was big and was very clean. It was modern and updated.Safety: The area seemed very safe from the time I arrived. It was next to a shopping plaza and a residential neighborhood that looked very high end.Walkability: Everything you needed was with two blocks if that from the hotel.Food & drinks: There were plenty of food places near by. Restaurants and fast food places.
-
September 2023 by Caroline Dean
Loved this hotel! Stayed for a month and the staff are amazing. We felt so much at home thanks to the front desk, housekeeping staff and management. Only thing to note would be the occasional but, BUT considering the tidewater area plus staying on the 1st floor this was nothing unexpected- the hotel also proved terminex to spray our room weekly. 10/10 recommend and many thanks to the amazing staff for a great stay! Also a shoutout to Diane and Karen ?
-
September 2023 by Heaven
DO NOT STAY HERE!!! Filthy blankets, pillows, and beds. Stains and hair on the pillows and pee like stains on the mattress. Roaches everywhere in the kitchen. Staff denied they never had a roach issues. The door had problems and made it hard for it to close/lock. I went to the pool and my daughter called me to tell me our door was left open open after we made a complaint about the bedding being dirty and them “changing” and “cleaning” the bed. Which put our belongings at risk.
-
September 2023 by Melissa R
Very clean hotel. Nice helpful staff. Great location. Close to a lot of shopping and restaurants. Very peaceful and convenient. Rooms was more spacious than I anticipated.
-
August 2023 by Elizabeth C.
Fresh seafood, good service, great deal. Came here for lunch and loved it! Beautiful view as well!
