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November 2023 by Cassie Jensen
the people are nice enough however, i made an appointment for a state inspection, received a confirmation for that appointment, but upon arrival was told that 1. I cannot make an appointment for state inspection (even though it is listed as a service on the website) 2. they don't do state inspections at that location (even though it is listed on the website for that location). it would have be nice to have been contacted in the 2.5 hours between them opening and my "appointment" (when they were fully aware that my appointment was on their schedule and they couldn't fulfill the request) and told this so that i could make other arrangements with my morning and not stress my special needs child by putting him the car for no reason. so i wasted my morning with no recourse to try and get it done because this was the only time I had to do it. very disappointing and will not be back.
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September 2023 by Janéa Lipscomb
Good friendly service that you can trust
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September 2023 by john aldridge
Took in for balance and rotation. They quickly diagnosed a bad tire causing the vibration. Friendly and professional
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June 2023 by Reid
Install tires and alignment, very competent tech and the office lady was real friendly. This place is my go to for tires and such. Tire Rack can send their tires here for install, which is what I did.
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June 2023 by AJ Sprague
Donna and Tyrone were friendly and professional. They were able to get me a tire that was not in-stock quickly and got me back on the road. I recommend this location for your tire needs.
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May 2023 by Katie Bourne
They always help me out and explain the process and cost. Highly recommend, I have personally been here 4 times and have had great experiences
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April 2023 by Devin Shoop
Good prices here, and they even gave me a few details on what my car needed to have done next.
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March 2023 by Nigel Burns
Very friendly helpful staff. I can't say enough good things about my experience.
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January 2023 by Mike Colbert
I've bought a couple of full sets of tires from this location, and based on the fantastic customer service, I will likely continue to buy my tires here.
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December 2022 by jym nut
On a Monday, 12 Dec 2022, ordered on-line, 4 new tires from Tire Choice…scheduled an appointment for the following day to have them put on car…arrived at appointed time…was then told that they did not have the tires in stock and would have to order them…received a call on Wednesday saying tires arrived…set up a 2:30PM appointment on Thursday to have installed…would wait in store. I arrived at the appointed time…around 4PM, asked the technician what what was taking so long…informed that they had a shortage of personnel but would get to my car as soon as possible…car finally ready around 5:15PM…a $108.59 discount took some of the sting out of a 3 hour wait…not sure how much was from a military discount which they told me they gave and how much was from Tire Choice…all I wanted was to get out of there so I paid and left…was dark when car was finally ready…checked new tires the following day…tires looked ok but the two rear rims were damaged…went to the shop to speak to the manager…he took pictures…said that he would sent to corporate to get their take and would call me with their decision.On Saturday morning, 17 Dec, got a call from a technician at Tire Choice asking me to set up an appointment for a tire alignment…was confused because I thought the alignment cost was included in the bill. I ALWAYS got an alignment whenever I had new tires installed on my vehicles…set a same day appointment…estimated cost for the alignment was $108.00…goodbye discount. I checked my receipt after talking to technician…saw road hazard coverage and wheel alignment were declined…I accept responsibility for not checking my receipt…definitely did not want the road hazard coverage but would have insisted on getting an alignment. In any event, I was wondering why I got a call asking me to set up an appointment for the alignment when I declined it. Also asked why I was not informed that my left brake light was out.Upside: Manager and technician were courteous. Downside: Let customer ordering on-line know if tires are in stock so they won’t waste their time going to the store…understand personnel problems but keep customers informed/updated on delays when servicing their vehicles…stop messing up rims…include checking head/brake lights in courtesy inspections. I'll not be using this store anymore.
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September 2022 by Wheytoniah Brooks
Frank was simply a life saver. I called with a flat tire working in Yorktown living in Virginia Beach and needed to get home. Frank ordered my tire that morning and repaired it by the end of the day. I was able to make it home! Service was great. They deserve ur business ?
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August 2022 by Dtaver
Called yesterday to order a tire that needed to be replaced. I spent nearly 30 minutes on the phone giving information about the type of tire and having the person on the phone check their system for inventory. Eventually was advised the tire will be ordered and I would be called that day or the next when the tire arrived. The next day I called to follow up and spoke to the same person. Not only had the tire not been ordered she wasn't sure of the type of tire I needed. Lost my business.
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August 2022 by Hunter Cadiere
Was asked on phone when I could come in to get my tire checked out and I told the lady on the phone whenever they had an opening and she said can you come at 3 So I agreed. Sure enough I arrive at 2:45 and she says it’s going to be a long wait we’re doing appointments first and I said well don’t I have an appointment and I was responded with no you said you were just going to come in at 3. So I got off work early drove over here on my already bad tire, wasted my gas and my money to get told I don’t have an appointment that I was told to come to.
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July 2022 by admin ukdmf
Took friends there for tire repair. Only one person with line of cars requiring service. Fortunately after many hours, the tire was repaired. The wait was over 3 hour. Note one mechanic for a tire repair service...
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July 2022 by James Vinegas
Purdie, Michelle and Dawn took AMAZING CARE OF ME!!! Bring your vehicle here for all of your automotive needs
