-
November 2023 by Staci Knight
A year and a half of issues with their computer system. I have talked to the techs, the pharmacist, the 800 number, and even their internal tech support. I have emailed corporate. No one local wants to call tech support, which is what tech support told me needed to happen. I was just told that my issue is "one prescription in hundreds" and they don't see an issue or "I'm not going to argue with you" when I tell them there are problems with their system that need to be handled locally. Submitting for refill online does not work, even if prior authorization was processed days before. Alert messages are not being sent. Auto refills are not processing. The system is suppsoed to automatically convert 90 day prescription to 30 day and does not. Filling auto refills that have been cancelled. If you spend 20 mins on hold you will get dropped at 130 when they go on lunch. Somehow worse than CVS.
-
October 2023 by Rebecca Barclay
One of the best stores out there that is very peaceful and quiet for me to go to.
-
September 2023 by Micah
We walked in and the cashier ignored us as we waited in at the register no one was in line it was not busy at all and he finally walked up and asked us "what?" My mom asked him to put cash on her chime card and he said ok. We were counting our money and he said UNFORTUNATLEY I NEED THE MONEY and i wltold him im counting it PLEASE DO NOT RUSH ME. Gave him the cash and NOW HE HAS AN ATTITUDE AND SLAMMING THINGS AROUND. We go shop and come back now we waited patiently and after he helped a customer he turned his back on us and ignored us and the other employee was staring at me but never spoke to us. A customer comes up and she walks away and he was just unprofessional too.
-
July 2023 by Dr.Abeer Alhussain
Please update the opening and closing time on your web site it’s mentioned pick up from 8 Am to 10 pm and I need antibiotic to my daughter after I left the hospital and you r closed . This is not right .
-
May 2023 by Maya Thomas
I had to wait for 30+ minutes in the drive thru to get my perscription with the pharmacists constantly ignoring that I was there
-
December 2022 by E M.II_3
I have been shopping at various Walgreens for 18 years and I have never experienced anything bad, but on 8-4-2022 at the Walgreens on 2400 George Washington Memorial Highway Yorktown, VA store number 10453; that all changed.Police were called by the shift leader Shelby Joyner. He exaggerated the situation and wasted the police time.I also called 911 and let them know I was waiting outside and I was not leaving and was not armed.Police were very nice and stated that he might be having a bad day. That does not give someone the liberty to mistreat anyone! The officers told me to call cooperate and the BBB.Cashier Charlie Chance needs to be promoted! Charlie even told Shelby he didn't need to call the police twice. Charlie did his best to defuse the situation and even suggested to him an alternative. He still was determined to be irate and disrespectful to me. It is a shame how people act when they assume or feel that they have some authority.All of this happened because Charlie was honoring a price that was posted. Charlie never asked Shelby for any assistance Shelby inserted himself into my transaction for no reason.
-
November 2022 by Emily McCarley
I continue to be impressed by this Walgreens pharmacy staff and lead male pharmacist. After a bad incident with a Rite Aid pharmacy off J. Clyde regarding a child COVID series mistake we switched our vaccination shots to this Walgreens for our children. Both times (one for my son's COVID booster and again today for his and my flu shots) the staff were wonderful. Great customer service, it's clear they enjoy their job and each other. Most of all, the male pharmacist who gave my son his shots both times is VERY patient, professional and accommodating to my son's fear of shots. I highly recommend this Walgreens location for your vaccination needs.
-
November 2022 by Alison Vaughan-Gori
Sadly it seems a continual problem with the pharmacy failing to follow through on what they say. At least 3x now, I call, they give me a pu time, I then arrive at the states time only to be told that it’s not ready - and the pharmacist is out for one reason or another.Then I wait in the parking lot with a promise to move my script to the front and contact me when ready…& every time I have to get back in line (after waiting in the parking lot for 30 minutes) because the call never comes. This is the closest Walgreens to my home or I would’ve left ages ago.
-
November 2022 by Craig Ham
The wait at this pharmacy is ridiculous. It has been TERRIBLE ever since the previous pharmacist, Raj, left. I am hoping another pharmacy is going in next door so I can switch
-
October 2022 by Luke Shingledecker
I had an appointment for vaccines. Waited more than 40 minutes past my scheduled time. Pharmacist wouldn't provide tech with vaccines/paperwork even though she asked three times and 5 people were waiting. I can't believe his attitude guess he doesn't care about patients, appointments or business at this location.
-
August 2022 by Easan M.II_3
I have been shopping at various Walgreens for 18 years and I have never experienced anything bad, but on 8-4-2022 at the Walgreens on 2400 George Washington Memorial Highway Yorktown, VA store number 10453; that all changed.Police were called by the shift leader Shelby Joyner. He exaggerated the situation and wasted the police time.I also called 911 and let them know I was waiting outside and I was not leaving and was not armed.Police were very nice and stated that he might be having a bad day. That does not give someone the liberty to mistreat anyone! The officers told me to call cooperate and the BBB.Cashier Charlie Chance needs to be promoted! Charlie even told Shelby he didn't need to call the police twice. Charlie did his best to defuse the situation and even suggested to him an alternative. He still was determined to be irate and disrespectful to me. It is a shame how people act when they assume or feel that they have some authority.All of this happened because Charlie was honoring a price that was posted. Charlie never asked Shelby for any assistance Shelby inserted himself into my transaction for no reason.
-
June 2022 by Tommy Malone
Worst pharmacy ever. I pick up half of my daughters prescriptions and ask when the rest will ready. The tech consults the pharmacist and then tells me the rest will be ready in about 20 minutes, I show back up 30 minutes later and they tell me the pharmacist stepped out for a while. Another 20 hrs later and it's still not ready so I call and get someone on the phone and am told they are still working on it. Good thing it was only a severe ear infection and not something life threatening. AVOID AT ALL COSTS
-
June 2022 by Dave Welch
I had my prescription sent here on 31 May 2022 at 2:30 PM. I showed up at 5 PM at the drive thru only to find 5 cars waiting in line. I decided to wait, but the car at the window took 10 minutes to complete it's order. So I got out of line and went inside only to find 10 people waiting in line. There was only one attendant splitting her time between the drive thru and the people inside. They finally called another attendant in to help out, which did help. After 40 minutes of waiting, I got to the attendant and was told my prescription was not ready (time was 5:40 PM). I was shocked and furious. I left in disgust.I come back after work on 1 June 2022 at 5:00 PM, at the drive thru, and was told I had to wait for the pharmacist to come back, but could not wait at the window, and was told I had to drive around and get back in line. This infuriated me even more. When I got back to the window, the attendant handed me my prescription and I didn't need to talk to the pharmacist after all. I will never have my prescriptions delivered to this pharmacy again due to extremely poor customer service and super long wait times.
-
April 2022 by Cyrous Bagheri
Would have been 5 Stars but they were out of Cadbury Eggs. On Easter out of Cadbury Eggs.........come on. ***EDIT*** Went in on April 17th, 2022. They had everything I needed.
-
April 2022 by Amy Bond
I previously wrote the review below because of long wait times for vaccines. However want to add this review because of service today and change to 5 stars. We had Covid tests today. It couldn’t have gone better. Thank you! Previous visits: Do not comes here for vaccinations! For first vaccine in early Feb 2022, although we were 15 minutes early, we didn’t get called till 30 minutes after our appointment time. Now today we’ve been waiting almost an hour past our appointment time and still haven’t been called. Why make patients make an appointment if you’re not going to keep them!!!
