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November 2024 by Terry B.
The one thing all Walmart's have in common is this. They open up and then eliminate most small businesses in the area due to lower prices. Then, when there is no more competition, they raise prices... Now it's buy from them or do without. The reason customer service is so bad at Walmart is that they hire anyone who is still breathing and no experience. I think they hire the people that are left in the bottom of the barrel... As a last resort, I even applied for a job with 13 year's experience and never got one reply. Guess I wasn't dumb enough for them.
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May 2024 by Robert S.
Tried to buy some groceries this morning but couldn't wait long enough for one of the few cashiers working! self checkouts all closed! I would think they could afford to hire or schedule some workers? Apparently they can't afford that? Place is a joke and getting worse!
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March 2024 by Michael C.
I do not like this Walmart, it has a confusing layout and is always insanely busy. A few times I have been followed around by loss prevention. I won't go into how I know, but having turned my life around it bothers me getting harassed as I watch 2-3 other people walk right out the door. Also their prices seem to be more expensive then other Walmarts like Olympia or Shelton. All in all I try to avoid it if I can but sometimes passing through to Ocean shores or West Port you really don't have much other options
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March 2024 by Not L.
The worst! This store engages in frequent fraudulent overcharges and doesn't deliver the groceries one has paid for. They pull out the funds immediately plus an extra $20+ and when items not delivered, it takes a week or more before you get your money back! If something was out of stock, they still charge you for it! Sloppy, fraudulent charges all the time and total bill is always much higher than what you thought on checking out. Always check your receipts carefully with them and you will be shocked by the number and magnitude of the blatant overcharges, it's scandalous and they totally don't care. It's like the employees are trying to scam as many customers as possible. Management truly does not care either. The employees at this store should be investigated and arrested for what they do!
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January 2024 by Rebeca F.
I went into tonight and pick up a few item in the Christmas clearance section, Gregg was unfortunately the one to start helping my sister and I check out he was very rude and seemed like he hated his job, when I asked to double check the price on something that was on sale and he rudely started he already had and it wasn't on sale. (Mind you his manager( I believe) had already walked over on the previous transaction with my sister and okay the discounts) I let him know I was unsatisfied with his customer service. I walked over to Jareds check stand and he double checked & discounted the items. He was very nice and pleasant after the terrible experience I had with Greg, Greg should not be working in customer service, he doesn't have the patience to double check a price and provide a good customer service experience.
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November 2023 by Renee S.
Very rude door greater. I left my receipt in the self checkout..I just had a liver transplant and walking is a chore..this individual employee sees us regularly as we r in there daily..I had 3 items and my husband told him what happened..he just looked at us and didn't say a word..he ignored us..my husband went back and left the receipt in his hand..very rude service..he was wearing a skirt.
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July 2023 by Jim B.
Poor service. Email and website do not work. Trying to cancel free delivery service. All screwed up after 3 hour of trying. My billing time is $190 per hour. Do you think you owe me $570. All personal information is on file. Please respond via phone, Email or in person. Think you.
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December 2022 by Sheri H.
Combo regular store and grocery store, the grocery area is missing a significant amount of produce, condiments, and dairy. There is not a meat department here, and the baked goods seemed to all be trucked in. Zero cranberry sauce and the employees told me they didn't know if they had any. Pet area had no litter boxes or scoops. Cleaning supplies are almost non-existent. They don't carry any bathroom scrubber like Comet, toilet scrubber like Clorox nor Magic Eraser. The dairy section only had two kinds of yogurt, one brand in one size of ricotta and no cream cheese. However, there is a huge amount of alcohol, candy and processed pantry items. Alot of empty shelves. Cashier huffed and puffed because we put items on the conveyor belt to pay for them. She insisted on putting them back in the cart then scanning them. My friend offered to do it and told her we hadn't been to this store before. She insisted on doing it herself and kept complaining about it. This store serves a large area, across a whole county and then some, in a low-income area.
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December 2022 by Carlos M.
This store and Walmart are involved in credit card fraud. They are double charging customers without them knowing about it and not doing anything to fix it. Avoid doing business here! I am in the process of filing a claim or lawsuit with the FTC.
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September 2022 by Gina H.
This Walmart is located in a rundown part of WA state and you can tell. The parking lot is covered in trash and I can't help but feel that walking in the store, too. Felt dirty. Couldn't wait to get out of there.
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June 2022 by Randy W.
where are all the handicap scooters?? walmart cares nothing about the handicapped !! no scooters available....and have not been available for a long time! boycott walmart!!
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January 2022 by Shan K.
I was pretty shocked when I called in my grocery order to be paid for by an EBT card and for pick up. The checker scanned a gallon of milk for $3.19. There is something wrong with their scanners. The milk came up and not eligible which I don't understand it's eligible everywhere else. The checker decided the best thing to do was to put it on my Capital One Walmart credit card. I was never asked or told about it. Which is a fraudulent action. I keep tabs on my credit cards so I was looking and saw the charge. I called the store and they had no way to fix it. I called again and spoke to someone in charge of the grocery pickers. According to her there was nothing she could do either and transferred me to another person. As I made my way through the store floor manager and 2 others (again no one could do anything) They didn't know how to fix it was what they told me. Six people later I got in touch with Jaylord J. in the corporate Offices. He agreed that it was a fraudulent charge and that should never have been made. He was very nice and gave me a gift card for $25.00 Which I can't use until I get some money to pay the tax on whatever I might buy. He also sent $ 25.00 off my next order. I can't do anything with that either. It's a 50 mile round trip from my home to the store so it's not like I can just walk across the street. I have removed my credit card and my EBT. I have been a customer of that store for over a year. I don't know why I should be surprised that no one seems to know how to do anything. Between my food and other things I easily spent $4-500 a month there. I was so shocked that the checker had the nerve to just put a charge on my credit card without even letting me know. But hey it's Walmart. I can do my shopping somewhere else easily. I'm fairly sure that Safeway will appreciate the business.
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November 2021 by Bill B.
The employees are not helpful with returns that have been approved online by Walmart. They can't seem to understand the process and then give up when they hit a a road block. One phone call to Walmart Customer Service fixed the problem, but the employees didn't even try to get help from Walmart. Overall customer service is pretty low.
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August 2021 by Devon B.
My husband and I have been on a road trip across Washington and have visited several Walmart's. On this trip we went to the best Walmart I have ever been to and the worst. This store was without a doubt the worst. To start the parking lot is disgusting. Litter as far as the eye can see. The store itself was filthy and the employees were either clueless, rude, or both. In particular the gentleman working in sporting goods was particularly rude. When my husband asked him a question he actually sighed deeply and rolled his eyes. When I dared ask him if they had anymore of an item he proceeded to tell me if they have it it is in the shelf. I asked him to scan it since he had his handheld scanner in his hand and he rolled his eyes and scanned it. It read three on hand with a location that I am assuming is in the back and he proceeded to tell me it says only one on hand. Why did you point the thing in my direction if you are going to lie about what it reads? It wasn't worth the debate so we ditched the cart, never to return.
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August 2021 by Brandon
chicken sandwich
