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March 2024 by Jesse B.
Brought my truck in for repair 2010 f350 diesel and was expecting ford parts instead they charged me for oem ford parts but bought a cheap fuel pump from local auto parts store in town and didn't tell me , note non ford parts don't have a factory two yr warranty don't trust these people or there work after I found out they installed a non ford oem parts without permission I had them reinstall with oem parts and refused to pay any of the labor costs only cost of parts. luckily they agreed and they lost 5k in labor very frustrating and shady makes you wonder who else they have they done this too.
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February 2024 by Robert W.
Andre and Ryan are amazing. Andre knew I've been toying with the idea of getting an upgraded Mach E. I had a standard range and would consider the extended if it made sense. Sure enough Andre called we spoke numbers etc. Ryan got my info all my paperwork was ready when I got there. Just needed the credit application and I was on my way. I'd never dream of owning a Mach E GT! Thank you gentlemen for professionalism
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January 2024 by Brian D.
Ron Rennebohm, the owner, is a crook. Along with the service manager Ted Lutz and Julie Paggao. I had reported a rear view camera not working properly from the time the vehicle was purchased brand new. Frontier never could fix it while under warranty. Now that the warranty is over they call and tell me they have a service bulletin to fix it. I dropped off the truck and they fixed it. I went back to pick up the vehicle and they told me it was $591!! They threatened to call the police if I took my truck without paying so I paid it. The bottom line is they are thieves! I should never have been charged a penny and the fact that the owner refuses to pay me back says a lot about his ethics. He was going to allow his manager Andre Frasier to pay me back out of his own personal paycheck. I wasn't going to take money from an employee while the owner gets rich stealing money from customers. Unbelievable! I will say that if you use them, have the vehicle double checked afterwards as they like to charge for stuff that doesn't actually get done.
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December 2023 by Dave H.
Just spent a whole day wasted due to the inefficiency in management at Frontier Ford. We have been using them for years and actually bought our vehicle there. i made the appointment a week earlier, specifying I had a check engine light but I really needed an oil change and coolant flush, I also said if they had time if they could replace one light bulb. I was first in line at 7:30a they opened the bay at 7:45a. I made sure we had it down on the ticket and said I had a ferry to catch at 4. He said I should hear back by noon, nothing at noon.... Finally called at 2... the person doing my vehicle would call me back immediately, so minutes later oiled by, no call, finally looked at my phone and had a text message on what the check engine light said, but they hadn't done anything else all day. I called and waited for the person, I asked her what they accomplished in 6 hours, since the check engine was 30 minutes max. She said the tech I needed to run the check engine was finishing up jobs and only had time to do the check engine. No answers to why they couldn't have an oil change person, a coolant person or anyone change a lightbulb in the hours waiting for a specialized technician.... So after $60 for a ferry fare, having our daughter go over with her car on the ferry so (thankfully) I didn't spend 6 hours in the waiting room for a check engine light diagnosis. Also I was up at 4am to get a ferry to make it by there requested time. I am going to look at other Ford dealers in the area, as if this is how they treat people who bought there vehicles from them, then they will not have my business. Sadly for them, I was looking at ordering a new Super Duty next year, it's not going to be with Frontier Ford.....
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September 2023 by Susan C.
Ican not rate as they don't deserve even 1 star . we bought a transit van from them . 2 years later it developed an exhaust leak , we drove it to the shop and droped it off. few days later they called we told them that their was a extended warrenty we took out, they said we had a 100.00 dollar decuctable and that if the bolts broke it would be159.00 per bolt . being in our 70's and husband works nights I told them to fix it as I beleaved that what we would pay is 100.00 deductable and 159.00 per bolt . their are 9 bolts in the manifold. few days later they called and said it was so badly rusted that everything was falling apart and that the warrenty would not cover rust and that we needed to come see what they were talking about . also to fix it would be 17000.00 dollars . well we dont have 17000.00 and so we went to see what they were talking about . when we got their we saw that they had dismantled the turbo charger and took off parts which i did expect as in the beginning I said to fix it bleaveing it was going to be covered bye warrenty . My husband looked at it and being a mechanic himself he said oh s--- . he explained to me that it was normal amount of rust and he told them that he did not want them to do anymore. he asked them to reasemble it so we could drive it home . mind you we drove it in and it ran perfectly . they said they could not re assemble it because it was so bad that we would need to have it towed . I went to pay for what they had done was 1300.00 and with that we did buy parts that they ordered . then they told us to wait a few days and that the parts would be in the van when the tow truck came to get it. well we did get it home and expected the parts to be in the van . their was nothing. tow truck cost an additional 409.00 . of course we got on the phone and asked about the parts but had to wait untill after the holiday to get them . they did call us back had a man deliver the parts. the van is for a mutiply disabled person and I have had to cancell her apointments as I have no way to get her to DR. my husband is working on the van and it is not as bad as they were telling us and he is getting the bolts out and nothing is breaking . granted it is tight in their and due to him working nights and on the van during the day he is not getting much rest . but my point nothing should have been 17,000.00 . they told my husband the engine was falling apart . and that they would sell him a new engine and give him a break .when we got their my husband asked? you couldn't get the bolts out, the man said yes then my husband said the engine is ok then and he said yes. total rip off and deception we have bought 2 cars from them and this will be the last . we have gotten the bolts out and no breaks. but we are missing not sure we got all the few bolts and parts back . husband did not take it apart so he is haveing a little trouble knowing what goes where but I know he will get it.
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July 2023 by Leslie K.
We purchased a Ford Maverick from Frontier this year. The staff in the sales department was lovely. But the service department deserves a zero star review. Twice we've made appointments for recalls. And twice, after driving an hour to Frontier, we've been told the parts weren't available. It's total incompetence! Why would they allow us to schedule a service for our recall if they didn't have the Ford parts for that recall?! And the service department staff seems completely unconcerned. Today we were told they can't order the part until they see the truck, which is bull$hit.
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June 2023 by Ray F.
I had an appointment for the middle of June but when I got there they didn't have me on the schedule. I showed my email confirmation but they didn't have the part in stock to do it that day. 100 miles round trip. I came back this morning for an 8am appointment and it didn't go into the shop until 2pm. Told on the appointment and when I dropped off the car that I would be staying waiting for the car. My business vehicle is to make a living and they waste my time twice, 200 miles, half day for nothing and wait 6 hours for them to start work that should be finished by now, today. Now I hope they finish before they close so I can go back to work tonight. Would have been cheaper and quicker to buy the part and install it myself. I hate wasting all day at a dealership that should have completed the work a couple weeks ago.
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April 2023 by Carole D.
I came in for a checkup on my Ford pickup. They wrote that tires were in great shape but in fact one was nearly bald. Dismissive when I returned to discuss.
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December 2022 by Michael S.
I was 30 minutes late to an appt, although I called well in advance to inform them I would be late. Did not get a response back, although the receptionist told me she would let them know and they would return my call. So I went ahead and took the 2 hour trip to the dealer, including a $50 ferry trip. They took the car in at 10:40, and I was told they should be able to get to it if I was willing to leave it for the day. I made arrangements to leave it, which included an overnight stay as I would not be able to get a ferry back that evening. I was called at 2:30 and told the they would not be able to get to my vehicle After all. An entire day, hours of travel from a remote island, and they could not find time to change the oil in my van. And not even an apology. Absolutely some of the the worst service I have ever experienced. I called to inquire of a reschedule and again explain the difficulty of travel from an island and Ted, the Service Manager, after defending his decision not to spend the 30 minutes to an hour to simply change my oil due to "supply chain issues" (I purchased oil and a filter on the way home...), refused to reschedule and HUNG UP THE PHONE ON ME! Would NOT recommend Frontier Ford to anyone, particularly if you are traveling from one of the outlying islands. Go to someone with some integrity and compassion.
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September 2022 by Paul K.
I bought a 2014 f150 from this dealership and talk about lousy inattentive service it all started when the stx started having power steering issues. So I called the dealership for an appointment I had to two weeks. I inquired about just dropping off the truck and getting a service loaner. The inquiry was met with we dont do that. I bought the truck there. Needless to say I made my own arrangements for alternate transportation. So I waited till my appointment date and risked a trip with an unsafe vehicle. I survived the trip and while I was waiting for the analysis I saw a young woman get a service loaner. So I made another inquiry about getting a service loaner. Denied. Talk about discrimination. To continue the problem was diagnosed part ordered and was told truck should be alright to drive. So I drove it back to oak harbor. Part comes in and drive back to the dealership and inconvenienced my son to bring me back to OH. A few days later great news trucks done. Ok sweet so I get ride over there get stx. Going back truck has the same problem. Dropped it back for further diagnosis. Now let's go fwd to a few weeks ago. I made an appointment at frontier ford. This is for another issue. A whistling noise. I waited for two weeks took the truck in and I told the advisor what's going on. I dont have light so they said nothing they could do. The big overheat, reroute to Bellingham the stx had a major overheat at exit 240. I wont waste time with this only to say dont buy a used vehicle from guys. You'll be sorry!!! Customer service stops when you the keys and in my case I'm contemplating lemon law action.
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August 2022 by Jane And Marty O.
horrible customer service. be ready to spend some time buying or selling. Lots of guys running around but no action. Bought from them once and will never go back. Service department is slow too.
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May 2022 by Samantha F.
Best price within 250 miles! It's always great when you can work with your local car dealership and walk out happy. Standard Dealership setting except the sales team doesn't work on commission. Luke helped make a fairly laid back experience. Jeremie in finance offered exactly what my family needed in terms of Warranty Coverage. Having a changing table in the ladies room is my only major suggestion. Otherwise, no complaints here.
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February 2022 by Robert B.
Update: After Frontier Ford refused to communicate with me regarding the money they owe, I contacted the Better Business Bureau. They also could not get Frontier Ford to respond, so I will pursue them in small claims court.
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December 2021 by Scarlett C.
This is a good place , staff is friendly , they don't try to pressure you into buying things like other dealers , the sales department works better than the service department IMO , sales man Jared Murdy and in house financing team are awesome , highly recommend.
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May 2021 by Jonathan L.
Cannot recommend, as they will not stand by their used cars, and clearly are doing the bear minimum to bring a used car to market. We bought a high mileage single owner Tundra, that based on their feedback had been well looked over, and was in good operating condition. It frankly looked great, and ran well. However, during the test drive, we had what seemed to be a simple alignment issue. Having had many cars with alignment issues we knew it was about $200 likely to get a fix at Les Schwab. They offered a credit being as it was s Saturday, and we were from out of town, which we accepted. Well, BUYER BEWARE. After further inspection and multiple trips, Les Schwab confirmed that the tires and suspension are shot, and offered a $2800 repair on the truck. Called back the team at Frontier Ford, who had previously been very accommodating, asking for resolution. We were offered a trade in, and no help (even simply running @ cost) on the repairs, and got the "we try our best when cars come in, and used high mileage cars are sold as is...etc" They knew they could have made a happy customer out of me with probably $1000 on their part to do the right thing, and chose otherwise. So, their inspection of a used vehicle left a major repair unresolved (not a good sign for their shop), and they were unwilling to do anything to help a customer 2 weeks after a purchase. Not the type of dealer that I would suggest to do business with, even if it is likely the more common approach for dealerships
