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September 2022 by Alice M.
I have been banking here for quite some time. Recently I had the displeasure of speaking with the customer service manager Whitney. Whitney is probably one of the least qualified candidates for her position. When I think of a customer service manager, I think of someone who is kind to customers and has far above average customer service skills. While talking to Whitney on a short phone call, she interrupted me at every possible opportunity. She kept trying to talk over me. She was very inflexible and non understanding of a very difficult situation. When I finally go tired of being talked over and interrupted, I did raise my voice and I did utter a swear word out of pure frustration and she took that opportunity to end the conversation rather than trying to reconcile the situation. It felt to me like she was trying to escalate the situation so that I would be angry and she would have an excuse to not deal with me anymore. I would recommend to her boss that she be replaced by someone who better represents the company in a kind and compassionate way. On the other hand, Shane at the Arlington branch was very nice every time I spoke to him, and I think he is doing a great job.
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March 2020 by Gary Hoffman
This is a great local bank. The people are always very helpful and pleasant to work with. I highly recommend Coastal Community Bank and especially our Smokey Point Branch.
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March 2019 by Nicole Davis
I love this bank! The location is easy to get to and I love everyone here. The workers are all so friendly and really helpful. They remember who you are and make coming to the back a really enjoyable experience. I've never had any banking issues here and glad to support a local bank!
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April 2018 by Jacque Camino
I love My Bank the people are fabulous my only complaint is not open till 6 or on Saturday. Other than that this bank is amazing
