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January 2024 by Jenni
I'm writing my first negative review after consistently poor communication and business practices from Enviro Propane. I did not receive the initial invoice for my annual propane fee in the mail, if one was even sent. I later received a notice with late fees but no explanation of what service the bill was for. My multiple attempts to contact Enviro Propane by phone were unanswered, with requests for callbacks going unfulfilled.While the propane delivery service itself is mediocre at best, the lack of communication about billing and fees is unacceptable. Despite paying the fees once I finally received an invoice, I continue to incur late fees erroneously. During delivery, drivers also fail to notify me of their arrival despite my gate being locked and difficult to access without coordination.I wish I didn't have to write this review, but the lack of customer service and communication from Enviro Propane has been extremely disappointing. For a service-based company in particular, these failures show a lack of respect for customer time and money. My hope is that the company learns from this feedback to improve its business practices moving forward.
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January 2024 by Matthew Marleau
The driver is super polite!
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November 2023 by Bryant Gerfin
Friendly front counter, excellent customer service from the techs, and were reasonably priced. I accidentally ran myself out of propane, as a new tenant, having never been on a gas system before (on the first freezing weekend no less). The techs bent over backwards to get me back up and running, over a holiday weekend. Anthony, my tech, was knowledgeable and efficient, and met the weekend call out with a smile and great service. These folks are great, friendly, and easy to work with. They earned my business moving forward. Would recommend to any of my friends or family.
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November 2023 by LeAnn Power
Have had these guys for years, just recently found out they now can do monthly billing so it can fit into our budget! On our last delivery, Robert was filling the tank...went out to chat with him and he told us about the plan. He was also a super amazing nice guy which is so cool to experience these days...he actually seemed to like his job! Also Kayla in the office was really speedy to get us set up!
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September 2023 by Kristine
The transition from paper billings to digital billings has been fraught with potholes in almost every company that has done so, in my experience. Enviro is no exception. The difference is in the response to a plea for help with the problems presented to those of us old enough to remember the 1950's and not to remember the tech lessons for email and digital data taught to us what seems like last week. Lauren and Kayla have been over the top for gold star performances and patience, getting my good intentions magically transformed into actual payment without making me feel like the village idiot. Good humor, understanding, and kindness, for the win!
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September 2023 by Eagle
We've been getting services from Enviro propane for the last 23 yrs. All staffs are customers friendly, they care, helpful, great attitudes.They always try their best to work with us in our work schedules . Ron is one our propane delivery and he always exceeds our expectations. Excellent customer service ?
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July 2023 by Sleepy Hollow
Great service! On the road and needed a small gasket for my vans propane. Called up and was assured they could fix and help me out. Arrived 45 minutes later and was back on the road within minutes after some great help! And after a thank you handshake was told it was on the house no charge! Can’t beat that! Call them for your service needs for sure! Thanks!!!
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July 2023 by maria Abbott Buckles
It is such a pleasure to have such great service. I have been customer of over 10 years. The women in the office show the spirit of great customer service on the phone & in person at the office. I like to pay my bill in person. The drivers are consistently polite, professional and friendly even in super cold snowing weather. These people are my heroes. Propane is my main source of heat. They have competitive fair pricing as well. The company & people are wo derful!
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July 2023 by Jeff Brooks
I am always happy with my experience with Enviro Propain. I'm on their auto fill system, and he drives have never let me down. I live what some might say out of the way, especially in the winter. But thier always there for me and my family. The office staff is friendly and helpful. If you have any questions about fueling or billing, they walk me through and make sure all my questions are answered. Thank you, Enviro Propain, for being apart of my family.
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July 2023 by Misty Hanson
I spoke with a gentleman named Tom, he was extremely helpful and answered all my questions. I look forward to doing business with the company. Thank you for explaining everything clearly, you'll hear from us in the near future.
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June 2023 by JULIANNA P
Very punctual and professional. Easy-peasy to get appointments set up and taking care of in a timely manner.
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June 2023 by Stacey Maziarz
Anthony from Enviro Propane came out to our home today and provided service beyond anything we expected. He made sure all our propane fired appliances were working and even worked diligently to try and get the fireplace to light. He was personable and really dedicated to customer service. I highly recommend Enviro and Anthony is a gem.
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June 2023 by Ali McKinnon
I have been happy with my experience with Enviro Propane for the last 20 years. Recently, when I needed paperwork , they were gracious & helped me with my problem in record time!
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June 2023 by Mama Chapman
THE BEST CUSTOMER SERVICE!! ALWAYS THE BEST PRICE!!
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May 2023 by joe dawson
Had them for home service.They billed a few times without delivering any gas. Avoid them.Even after I asked them not to auto deliver only to deliver upon request. I still got bills For gas that was never delivered. It was Part of their business plan.
