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April 2024 by Amber Cook
Worst customer service experience since it opened! Thank you, Ken. We have ordered food for our office since the day it opened. Today they not only messed up multiple items on our order, when we called to ask them to correct it and bring us the actual items we ordered they arrived with only one bag of correct chips, and they only brought one pickle spear...in A ZIPLOG BAG, when the website clearly states pickle spears were supposed to be included with the "dime bag". After YEARS of faithful ordering from them we will never order again. Terrible customer service. Shame on you Ken.
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April 2024 by Fun times with Jesus!
Got a mobile order, picked it up. Ate the sandwich first and saved the chips for later. Tell me why i go to eat them and they’re opened??? How did no one notice this??
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January 2024 by Luis “Louie” Antonio
Not sure how Subway still exist. Spicy east coast, salt and vinegar chips are my go to. Love the superfast service.Vegetarian options: Easy to order no meats.
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December 2023 by Judy C.
I ordered the little John and it should be called the skimpy John because there was hardly any meat, cheese or condiments inside the bread! And when I complained I got no good customer service! I said they could have their skimpy sandwich back and I wanted my $ back and was told no. So I told them I will never be a customer here again!If you're looking for quality or value don't eat here!!!!! I give them a 0 star rating
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December 2023 by Alexis
Placed an order for delivery. Sandwich was made with no meat. Called back lady said she was the manager and she remembered putting meat on it. She accused me of lying and refused refund.
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November 2023 by C G.
Just yesterday, a driver from Jimmy John's deliver to the senior living facility where I live. A majority of the people living here are 60 years old or older, and the handicapped parking spots are limited. When this delivery guy got here, he parked in the only empty (well marked) handicapped spot.I pointed this out to him and he immediately started cursing at me. When a woman resident said he could park where she was (as she was leaving), he cursed at her also.After he got in the building, he went off on the manager of the building. The woman who was leaving went right across the street to complain at the Jimmy John's store.Meanwhile, I'm standing outside having a smoke, and as this clown is driving away, he yells some derogatory crap at me. Word has spread sound the 200+ units in my building and we won't be using them EVER again.When I called the corporate office yesterday and explained what happened, I was told I'd be contacted within 24 hours. 21 hours have passed and NOTTA.
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September 2023 by Ryan M.
The worst Jimmy johns in existence. There is a couple good workers but for the most part none of them care. I've gone in multiple times and seen the gm or manager Just sitting there doing nothing while everyone else works hard. Seems he just chooses which deliveries will benefit him and takes them from everyone else. The sandwich makers are nice but the overall care is absurd and they need a new manager/gm. As a huge Jimmy John fan, this one has failed.
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July 2023 by Linda T.
Just moved here. While moving, I ordered online. My husband can't eat regular bread because of his teeth right now. He ordered a sandwich with a wrap instead of bread. I had an "unwrap" with lettuce. Everything was so good. Last week went in to order instead of doing it online. The girl at the counter was rude and very short with her responses and said we couldn't order a sandwich on a wrap unless it was one of the 3 on the menu. Prob won't go back. Kinda pissed me off because of her attitude to be honest. The unwrap I ordered this time was 90% lettuce, i think 1 piece of turkey and I can not believe they even charged me for it. I could've made that at home and saved a lot of money.
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May 2023 by Kate
Freaky Slow, The food is always good but my last delivery took almost 2 hours to arrive and it was delivered to the wrong location. Customer service is very poor.
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May 2023 by Marcie C.
The service was fast and friendly. The staff had to deal with a very rude man in front of me and the handled it with the upmost professionalism. Way to go team!
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April 2023 by Conner Baker
Slowest Jimmy John's I've ever been to. 5 min per sandwich with 3 people there and prioritizing to go over in
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December 2022 by Max Zimmerman
Easiest and most convenient way to do Jimmy John’s is through the website or app. Easy to place order, verify it yourself for accuracy and pick it up at your convenience. never had an issue with any orders here, always fast response time on orders.
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December 2022 by Joe Kan
Cool place and good was great! Manisha was pretty nice, welcoming and smiled a lot!Parking: Enough parking for everyone to park and go get a sandwich!
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November 2022 by James Dickinson
The drivers know how to find an address and it's usually delivered within 15 minutes. Nobody else knows how to do that.
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July 2022 by A. B.
The young man who was working at 6:30 pm on 7/29/2022 was so rude to me that I turned on my heel and went next door to give them my business. I was 3rd in line for him to be rude to infact. Before he set his animosity towards me a paying customer, he barked at both female employees and spoke to them so condescendingly. The customer in front of me was uncomfortable with how he was treating females and exchanged a sympathetic look with me. Bad customer service This needs to be addressed by management asap before anymore loss of business
