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February 2024 by Polly G.
Yes, they are very busy, but I always get my meds on time and correct price. I live in a small town and our pharmacy closed and so t hey were inundated with customers. I attempted to switch to a mail order pharmacy and that was a debacle. I have come back to Arlington Pharmacy. Pleased with their service. P Gray .
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January 2024 by Jan K.
Was prescribed a drug that they charged me 5 times what other pharmacy services charge !! Was told they don't accept goodrx !! Lots of people there working only 1 cashier, who really didn't know what she was doing!! I told them I didn't have my phone with me, so don't text me my prescription was ready. What did they do ? Texted me! I had to ask them if it was ready. Oh, we sent you a text?? Come on!!
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November 2023 by Patricia D.
I didn't think their service could get worse , but the did. Now you can't even call & speak with the pharmacist. Takes DAYS to WEEKS for them to complete the refill process & then you only get a partial fill with "we owe you" They should just sell gifts. Overpriced for incompetent service
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July 2023 by Katje F.
I REALLY wanted to Love this place! It's located in an adorable gift shop with a fabulous little coffee bar and mailbox center. I gave them three tries. Each try they were incredibly blasé about my necessary prescriptions and rudely treated me as an inconvenience. Each time I was made to wait over 45 minutes and forgotten until I went back to inquire and was told they didn't even have my prescriptions. EACH TIME! Sorry home town pharmacy it's back to Bartel's for me! DO BETTER!!
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May 2023 by Carol J.
When the Hilton closed, I needed to find a pharmacy not run by a corporate office. I am not a fan of the corporate run pharmacies. I transferred all my prescriptions to Arlington Pharmacy. Ahmad, Mark, and Elizabeth are wonderful, helpful, and supportive pharmacists. It's obvious they love their job in the way they take care of their clients. I asked if I could get most of my monthly prescriptions at the same time and they made it happen. I usually use the drive-in, but on occasion I walk into the store. They have lovely items for sale. I bought a beautiful red letter purse. The pharmacy techs, the people that work the window and counter in the pharmacy have helped me find items I needed for upcoming surgeries and other medical durable products. Always with a smile. I'm thankful to have a pharmacy like this. The owner is a WSU Coug! Go Cougs! And Ahmad is too! Go Coug's. There is a UW Dawg that works there too! It might be Elizabeth or it could be Mark, I don't do! AND if you want COUGAR CHEESE, they sell it, all the types. If you haven't tried it, I recommend the Cougar Gold to eat on crackers, grilled cheese or our families favorite - Macaroni and Cougar Cheese!! I highly recommend this place.
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November 2022 by Meta A.
Not the place to get a dot physical. The person giving the dot physical examination was very rude, made many condescending remarks. Then had to audacity to begin telling me a story about a patient in Wyoming who weighted 700lbs and apparently had to be brought to her on a tow truck. I would never go here again. Terrible experience hopefully no one else goes through, what I went through.
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May 2022 by Amy B.
Well where do I start let's start with the customer service is horrible and they are rude everytime I go there I went there today because I had a question as to when I would get my refill because my bottle says no refills so I have to wait for my dr to approve which was fine but then she says you will get a text then just walks off I wasn't even done talking to her but I'm done with their rudeness I only started coming here because my dad sold his pharmacy to them then he retired and all his old associates quit too now I know why I will never come here again I'm switching to bartells which they are always super nice and friendly and go above and beyond #byefelicia!!!!!!
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November 2021 by Ashley P.
Double check your receipt. They told me that they gave me three months worth of birth control but they only gave me two so I wasn't able to get the last month. They also didn't put a label on my birth control so I wasn't able to verify.
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October 2021 by Phyllis R.
Friendly and knowledgeable staff. Convenient drive-up window and a wonderful gift shop.
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August 2021 by Megan S.
I will not shop at this pharmacy anymore. When I went there today, no one was wearing masks, even the cashiers. When I asked why the lady working there said that the owner did not agree with the mask mandate. I am shiocked!!!! This is a pharmacy!!!! Wow! I reported them to the state. Science is real people! I would think that someone who owns a pharmacy would know this....guess not.
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August 2021 by Alan F.
Slept for the first time in years. Addressed food poisoning. Thank You.
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May 2021 by Zachary C.
Just left Arlington pharmacy they told me that they aren't able to fill my pain medication moving forward because I don't fill my other prescriptions there. I told them that my other prescriptions are filled via mail order and that my wife and kids fill medication there. They said that didn't matter and that they would not fill my medication because of the DEA, what a joke.
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December 2020 by Pam M.
I have been using Arlington Pharmacy for over 30 years. They always do their best to help with the continuing frustration of insurance companies what medications they cover. Elizabeth is one of the Pharmacists there, She has helped me through a crisis in 2013 and tried to make things easier for me. I will always be truly grateful! They also have the BEST gift shop around! Thank you Pam
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October 2019 by Wendy S.
I have never in my life seen a pharmacy that calls you after one month to check and see how you are doing. This place is not your average pharmacy. Very cute shop in it as well. I spent an hour and half just looking at all there things from cloths , purses , farm house items candles really unique ones. Cards and anything off the wall. If it weren't for the fact they knew I was waiting for a few things they absolutely would of thought I was casing the joint. But nope they were not chasing me around the store like a criminal, or pretending to ask if I needed help. Very nice and classy place with great staff all around. I will find a reason to go back just to say hi. Thank Arlington pharmacy you are wonderful people !!!!
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May 2018 by Jenni G.
Love these guys! Very compassionate and personable. When I walk in they great me in a very friendly manner, answer all sorts of questions about my prescriptions and otc. They even help me save money. They genuinely seem to care how I am doing. I wouldn't go anywhere else!
