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October 2024 by Lincoln S
Staff was horribly rude and Mean i saw them bully customers infront of me for no reason overcharged. Condescending worst customer service ive ever experienced were extremely rude to me These people don't deserve jobs. After digging around sweating pulling rusty bolts in oily mud for hours I am charged the same as it would to but the parts new. Absolutely disgusting.
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August 2024 by Jesus Garcia
An American overweight lady was being rude to an older Asian lady at front desk. It was a very upsetting and uncomfortable situation, my first time experiencing being at the yard, rating -9000/10, Aura lost -1 million, don’t come here G
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August 2024 by Monique Spruell
This place needs to update their prices. I went in to buy a part that costs $19.99 brand new and they wanted to charge me nearly $50 for this part used plus the part was broken on one side and cracked in the middle. The lady at the front told me to go buy it brand new so I left and I will and now I'm here telling people to do the same. It's not worth all the work that you have to do and put in and add buying parts that are two or even three times as much as they cost brand new.
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August 2024 by Logan Nelson
Mostly leaving this review because of their absolutely insane prices, often nearly the same price as new, no negotiation, $3 entry is annoying. $36 each for 25 year old plastic fender flares?? Have had a general repeated poor experience here. I recommend going to Canada for far better prices, no entry cost, better selection, much more helpful staff, negotiation, and an overall better experience.
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August 2024 by Ariel Perreault
I am extremely frustrated with the service. The associates here are consistently unhelpful and downright unwilling to assist in any way. I've been in several situations with broken-down cars where I've needed just a little help, and they refused to do anything—even something as simple as looking out the door for me.
My most recent experience was the worst yet. I was stranded and needed to take an Uber to get there. Despite their posted closing time being 6 PM, I arrived just after 5:30 PM, only to be turned away at the door. They wouldn't even let me in, leaving me with no choice but to walk miles back. What exactly happens between 5:30 and 6 PM that they can't let a paying customer in? It's infuriating and completely unacceptable.
I won't be coming back here and would advise others to avoid this place as well. If you're looking for any semblance of customer service, this is not the place to find it.
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August 2024 by Murimi Mwangi
Satisfactory
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July 2024 by Dom Shiu
Charges admission to go in to even look
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July 2024 by Chanel Jones
Low staff, sharee seemed like she didn't want to service costumers and was condescending. She insisted I drive an hour to her location to look at a sticker on a vehicle instead of her actually taking 3-5 mins to go outside and look and give me the information needed on it. Should of been in the system? Very lazy. Not sure what she gets paid to do but she seemed to be having a slow Monday and still blamed it on being understaffed. Not a good experience with the location at all.
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July 2024 by Yan Rosa
Glad I read the reviews about this place. Plus the prices are the same as new at the auto parts haha.
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July 2024 by brenda dooyema
Cashier attendant was awesome. She gave my husband and I both a bottle of cold water. Without having to ask she knew we were in need of a drink. Very very hot day. Thought it was great to see she cared for her customers. Keep you the great customer service.
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July 2024 by Scott Stavinga
I was at the Arlington store and the tablet to sign in was not working correctly and the women behind the counter wouldnt give me the time of day for any help i was the only one in there besides her friend she was engaged in a very important conversation with i left after not being helped after standing there for quite a few moments all she could grunt was use your fingers which i was so a 60 mile round trip to be treated the worst ive ever been treated in my life i would recomend some employee reorganization.
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July 2024 by Dakota Taylor
Love coming here to walk around for excerise and look at the cars but the staff is generally rude and the prices are crazy. Could probably buy most the parts for cheaper brand new and not have to remove them. Only some parts have good pricing
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July 2024 by David Burelo
Makes me happy to see all the negative reviews and single stars on here because I went to the Arlington "Pick N' Throw" cause after spending an hour hack sawing thru the back seat metal frame of a mazda to pull a fuel pump just for this heavy bish I nicknamed "Qheen Fupa" to try and charge me $79!!! I looked at the part price 5 min before walking in and they have it priced for $17.99 for mechanical, which is the one I pulled and $41 for electrical. So I threw that pump at the ground and bounced out with both fingers up "kid rock" style. They are crooks. Prob pocketing what they get for over charging to go spend it at the tavern after work.
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May 2024 by L Coop
Now $3 to enter. No more membership discount too
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May 2024 by Larry Pierceall
I shop here all the time
Yesterday they refused to accept my American cash they said it was too wrinkled
There was nothing wrong with it
They also overcharged me for a small wire harness
