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February 2024 by James Cunningham
I emailed this place looking for a quote on a paint job for a galaxie they quoted me 15-20 thousand told them I’m looking for a flat rate price guy said they are T&M so basically they want to rip you off and they want you to give them an open check book and say they have all these hours into your car but you really don’t know how many hours they actually have into your car don’t recommend them at all go to a shop who can look at your car and give you a flat rate number.
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January 2023 by Alexander Richards
This place has the best crew, awesome rides and Darren, Parker, Doug, and Pete are amazing.
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August 2022 by Kristi Jones
Won't give estimate on repair work. Had insurance work to do from an accident to my classic. I took it in twice. First time was told to wait cuz no one was available. Went back next day and was told to wait cuz techs were on break. After half hour I asked again and was told they don't give quotes or estimates. Waste of my time and expected a blank check I guess.
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June 2022 by Clayton Swanson
Number one, Top Secret Custom do not use my name as saying I like. This shop took me for $000,000.00 and I ended up going and picking up my vehicle. Large build and many things done incorrectly.Never could get the new engine running? Tried having it tuned at a professional shop, they had the wrong computer installed.Brand new 9" Ford rear end, Oops forgot to put oil in it. After I had another company install exhaust (needed to be able to tune) went to the tuning shop again. Problem this time new rear end blew up. Cost me near $4000. To get repaired, Top Secret would not cover, oh yeah no oil in rear end, what would you expect?Other items, new fan didn't work, alternator new didn't work, front air bags didn't work. Many other things as the list could go on.If you enjoy giving away thousands of bucks and have to turn around and hire a different shop to complete your project GO FOR IT.No thanks to Pete the owner, for not backing up all great reviews. Oh, my understanding they buy these great reviews, hmmm?
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April 2022 by Christie Ryba
If you are down to spend $100,000 on a $40,000 dollar restoration. This is the place for you. $1000 a day and not a single certified mechanic in the shop. Not worth the lawsuit.
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November 2021 by monica thomas
Top secret is top notch!
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August 2021 by Chris Johnson
Their mechanic is top notch!
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March 2021 by Crystal G.
I brought my truck to this shop to be restored. I was told it would cost between 10-15k. I brought my own paint/clear coat and alot of brand new parts to replace the old parts. I specifically asked them to get rid of the rust and paint the interior. My husband asked them to paint the edges under the hood because the paint had turned all rusty. The interior was not painted nor the trim under the hood. I was told that they just couldn't do that work without it costing more than my 15k budget. The truck looked nice painted but what a huge disappointment that they didn't do the interior. I had my dash wrapped and the door panels painted by another business before I took my truck to Top Secret. When I picked up my truck, it was very dirty and dusty. There's a few flaws in the paint and the rocker panels weren't buffed out at all. My newly done door panels are all scratched up. I took the truck back and they were going to fix a few things. The rocker panel has now been buffed past the new paint and down to the primer in one spot. I sent a picture and said I want to talk to the owner but I get no response. My buget went way over at almost double. I am very disappointed to pay that much money and get the results I got. Even alot of my new parts were installed poorly. You can see daylight through the window trim. My mirror fell off and I was told they would put it back on and instead, just threw an adhesive kit on the seat. I wanted to show this truck but the quality is very poor and for what they charged me, the interior should have been painted. They didn't even paint the box or back of the cab. I do not believe the hours they claim either. There's just No way or my truck would be mint. When you have a certain budget, they should stick to it, I didn't even get my bumper back because they can't find it. I asked for them to keep my replaced parts for me. I'm kicking myself for paying that much for what I received.
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February 2021 by Timbre Bjornson
Great service. Always friendly
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January 2021 by Wi Li
Ordered a car lift from these clowns and they played the classic bait and switch. After I gave them $4000.00 to deliver and install they never showed up. When I was finally able to get ahold of someone about it they wanted another $1000.00 to deliver and set up. I was able to get some of my money back but not all as they scammed me. I did find the same quality one with better spec's on eBay for only $2000.00 total with delivery. The only thing top secret about this classic shade tree mechanic shop is how they managed to stay in business.
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December 2020 by Ken English
My 3 or 4 month relationship with Top Secret was a mixed bag. I'll start with my concerns so I can finish on a brighter note.Invoicing: TS does not break out what you are paying for specifically. They "blend" their invoices so you really don't know what costs what. And another annoyance is that the same thing ya paid for two weeks ago, shows up on another invoice down the road, blended in of course so you don't know specifics. Somethings that showed up on invoices were things done before TS got the car, but they billed for it anyway. It may not be shady, but it sure feels that way.Estimates: Some were close, some were hundreds of dollars different with no good explaination. $900 estimates that turned into $2600. It's impossible to determine why. Even the office staff doesnt know why all the time because you have multiple folks in the organization doing the billing. You just take their word and hope for the best. See blended invoicing mentioned prior.When asked about specifics, the shop in general seems to take offense. After 15K ish for mostly interior work, the car was towed home. There was a laundry list of items billed but not complete. Mostly minor items but things billed none the less. They charge to re tow the car to complete the work they should have done in the first place. They are indifferent and annoyed you want it done correctly.Now the good...Communication: Besides the generic bill, communication was for the most part excellent. I appreciated the updates and step by step progress. Some really good cats in the office.Design and paint: It is obvious they have some skilled folks behind the curtains. Some of the work was really top notch. They had cool ideas that we used in the build. Some staff were very helpful and made the situation better.Overall: I wouldn't use TS again. Some because of the billing practices but mostly for the principle you should get what you pay for. I get the feeling they think I work for them or I should be dropping tens of thousands of dollars with no questions asked. They seem to go out of their way to hide exactly what they do for what price and are put out when questions are asked. Restoring cars is expensive, I get it, I just want to know what I am paying for.
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November 2020 by Garth B
They milked me for thousands. They swapped out my 1964 GTO original hood for another one that was garbage. I had seen the car in primer hood included but when I cancelled further work and they returned my car (at my cost) the hood was not the one I had seen in primer. Further, the trunk lid had already been prepped for paint by a professional- it had been an original paint survivor without a single mark on it- the one I got back was rusty underneath and had grinder marks on the surface - not my trunk lid. The brake booster/master cylinder disappeared - brand new from the disc brake job I had done - it's just gone. Also just GONE - the headlight bezel rings - those are unique to the 64 as well - they sell for $250+ each side. Just gone. No explanations no excuses. Blamed Covid - seriously.
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November 2020 by Robin s King
great work! they were far faster and more affordable than many other shop!
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October 2020 by awolk
This shop spent over a year restoring my Truck. They invoiced me every Friday with details on what they were accomplishing. I stopped in to see the work several times, and they were always doing what they wrote down. I am happy with my truck. Look forward to cruising in a lot of shows this next year, and showing off their work!
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October 2020 by Emma Watson
They tuned up my car and did a few things to make it run great again. They were were less expensive than several other people who gave me bids. I really appreciate that.
