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October 2023 by Bill Pyle
Bethany was terrific help. She went so far as to bring me my receipt to my car as I am physically impaired. Now this is real customer service at it's best...
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October 2023 by Sunny Vail
We used Glacier West because they had the 25×20 units available for a very reasonable price. We compared multiple places & they were the most affordable for the quality & cleanliness. We had to get a second unit after we filled the first one & they were super helpful getting us as close to the first as possible while also offering a special price for the first few months. All three attendants were professional, friendly, and there was some one available every time I was there during office hours. This was a huge issue at another unit before finding Glacier West. I highly recommend & can't say enough how great the attendants were!
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October 2023 by Zach
Glacier west storage is the best Jasper and Bethany were very nice and helpful especially when I needed a U-Haul box truck last minute
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September 2023 by Nancy Callahan
I recently got a storage unit from Glacier West in Arlington Wa. Mary was very helpful in assisting me with selecting the right size needed. The paper work and payment plan was easy and quick. The unit is very clean and well lit. I have brought 6 loads of household items to my storage unit snd the gate and coded door always works perfectly. I will need a Uhaul when I move out of state and will definitely rent it from Glacier West, as they are professional , friendly and efficient. I highly recommend this place fir all your storage and moving needs!
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August 2023 by Laura Williams
Jasper has been THE BEST STORAGE CLERK/MANAGER I have ever dealt with. He was so very helpful, he explained everything in detail. He spent the time to take me to my new unit, walked me thru the procedure to get in and out of the gate and the building and made me feel like I was important. I have had a few storage units in my life and this is the first time I have ever felt totally comfortable with the manager. I am so very happy ??? to have Jasper he definitely is one in a million. I feel so very very lucky after having 2 extremely rude and careless managers at 2 other storage places I feel like I could buy a lottery ticket to every game and win them all!!!! THANK YOU ? TO THE UNIVERSE AND TO JASPER FOR MAKING MY DAY, MY MONTH AND MY YEAR!!????? ??
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August 2023 by Vanessa McClure
We have had our unit for almost five years and have always been on auto pay so have never missed a payment. The credit card I had on file there (same card these past almost five years) expired last month, so on August 11th I received a phone call asking if I was going to pay … (it was a very unprofessional sounding call). Which I said of course and apologize for the card had expired. I was told I was being charged a late fee and I asked why I wasn’t notified earlier or given any time to remedy/pay before a late fee was charged. I was told I had received a phone call, but no one had left a voicemail end so obviously I had no idea who called or what for. Then I was told I should have also gotten an email so while on the phone with this person I checked my email and there was no email.I asked for the late for you to be waived as I had received no communication, and the man said his boss never waives late fees, but that he would ask.I went down to the office to speak to the person, and a late fee was waived for the person in front of me in line who had had previously made late payments. However, they wouldn’t waive mine.Do I care about the late fee? No. Do I care about the lack of communication and the principal of this? Absolutely.Side note:I also found it interesting that while speaking in-person with this man that he said to me, “my boss was just fired, I am doing all the work, they’re not paying me any more for doing all the work, and I don’t even want to be here.” I don’t know how this related to my situation but it’s sad when companies don’t empower their employees to make decisions and provide good customer service.
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August 2023 by Chance Pearston
Jasper was very helpful with my new storage unit. This is my first unit I have gotten before and he made the process extremely helpful and easy. He answered all my questions and I would definitely say he went above and beyond for me! I wish I had more employees like Jasper at my business!!
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July 2023 by J Fuller
This place is the best in the area. They do a great job of keeping the facility clean and free of riff raff which is very hard to do especially with the homeless problem everywhere in Smokey Point. The two employees are awesome and always friendly and are what made my experience here the best. I always appreciate great customer service.
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July 2023 by Jeremy Fuller
This place is the best in the area. They do a great job of keeping the facility clean and free of riff raff which is very hard to do especially with the homeless problem everywhere in Smokey Point. The two employees are awesome and always friendly and are what made my experience here the best. I always appreciate great customer service.
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July 2023 by Ley Daffodil
Called up here Saturday and spoke to Barbara. I was looking for a unit for my parents to help them with a move. She was attentive and kind. She answered all my questions and was thorough with all the details. I appreciated her patience and help. We know where to go when they are ready to move. Thank you for taking the time to help us out!!
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July 2023 by Sheryl Metzner
Barbara was VERY helpful! I had an emergency with a moving company and I needed a place right away for storage. I spoke with her several times on the phone. She guaranteed me a spot and made sure that the truck would fit into the driveways. She walked me to the spot number 101 show me how to get into the gate, and the whole time she was very pleasant and accommodating. This has been the best. Storage experience I’ve had in a long time. Thank you so much Barbara from Sheryl Metzner.
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June 2023 by Leah Calimpong
Jasper and Barbara were very helpful trying to make sure that I get the promotion before the deal ends. Very accommodating. I really appreciate the service.
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June 2023 by Angela Robins
The staff there is wonderful. Within a day of renting a unit The keys to my lock got dropped out in front of it and Jasper found my keys and kept them safe until I was able to pick them even stayed a few mins after closing to make sure they were returned safely. I don't even want to think about what could have happened to my belongings if he hadn't had been so quick about retrieving my lost keys.
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May 2023 by David Verret
Very clean professional business. Easy 24/7 access to secured storage. Over 2-1/2 yrs my belongings were safe and never any signs of rodents, mold, weather intrusion. Great short or long term storage. Thank you!
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May 2023 by Aelin Grace
Their great for security but I didn't realize that this would mean keeping me from my own property lol. Up to date on payments but access denied when we tried to access the premises. Why wasn't I notified if there was an issue?
