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September 2023 by Travis T
Make sure to get Justin as your guide and then make your way to the top of Rainier.
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June 2023 by M M.
I was very disappointed with the unfriendly and dictatorial chief guide during my experience. When I disclosed that I had started taking Diamox, he humiliated me by criticizing its use and claiming that doctors were completely wrong. He insisted that I must reduce the dosage. Despite advertising the Rainier climb as suitable for novice climbers with little or no previous experience, the guides were very strict with their timing. If you were even slightly behind while hiking to Camp Muir, let's say by 15 minutes, the guides would repeatedly tell you that "you are not going to make it." They enforced stringent rules and showed no flexibility whatsoever. Their constant demotivating messages left me discouraged, and as a result, I decided to drop out. Furthermore, their rigidity extended to gear as well. It seemed like they were more motivated to steer people towards renting their gear.
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March 2023 by Brian Freskos
I spent tons of time, money, and effort preparing for the Rainier Emmons climb. Booked my flights and a hotel. Then three months before I was supposed to depart, IMG sends out an email nonchalantly saying they pushing the climb back because of a scheduling issue. Lost hundreds of dollars on the flights and hotel, and IMG would do nothing to make up for it. I ended up just canceling my whole trip because I couldn’t trust IMG anymore. They clearly don’t care at all about their clients and are completely disorganized. I’d strongly caution anybody against booking with them. There are much better guide services out there. Do not book with IMG.
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February 2023 by Timothy Bruce
Climbed and summited Mt Rainier with IMG last July. Bottom to top and down again it was a great experience. Our guides were skilled, professional, and fun. Our whole group had a good time. Can't wait to climb with IMG again.
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August 2022 by Brian Taylor Lunt
Save yourself the headache. Really really bad customer service.
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August 2022 by Kai Capital
Such awful business practices, be really careful when booking and read the fine print. Had to file a BBB complaint against them to get them to do the right thing.
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August 2022 by Alexandrea Junt
WORST CUSTOMER SERVICE EVER, DOWNRIGHT DISGUSTING AND OBSURD!!! THEY WILL NOT REFUND IF YOU JOIN THE CANCELLATION LIST AND EVEN ADHERE TO THEIR CANCELLATION POLICIES!!!! COMPANIES LIKE THIS THAT GIVE BUG BUSINESS A BAD NAME.
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August 2022 by Alexa James
Extremely dishonest and horrible to work with. Uses contract arbitrarily to rip customers off.
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August 2022 by Solstice
BEWARE!!! DISHONEST and so shady. Got on the wait list then had to cancel shortly after they told me since I was “ 108/120 away from the guide date” after joining the cancellation list that I’d be charged the whole amount. Nice customer service! Go with RMI
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June 2022 by Jake O.
I second the other 1 star review. I signed up for the Mt. Rainier DC Route 3.5 day climb. What I actually got in return was a rush to get on the mountain in the middle of an imminent winter storm, forcing participants to shelter in place. A fully predictable bait and switch. First off, the guides themselves were fantastic -- doing everything they could to make a difficult situation manageable. The guides aside, the climb itself was a completely foreseeable failure and should never have gone ahead in the first place -- an unintentional yet inevitable bait-and-switch program where the agenda of summit attempt was never a realistic possibility even before orientation. Instead, the "climb" amounted to sheltering in place in a location reachable by a simple day hike and filling up the down time with small-scale lessons. In the lead up to the climb, weather reports had been solidifying in predicting a significant late season winter storm for Mount Rainier, with NOAA issuing a winter storm warning on for the upper parts of the mountain. It called for sustained high winds, significant snowfall and elevated avalanche hazard. During orientation, the first question asked was about the weather situation. It was largely dismissed. The morning of departure for the mountain, the NOAA reports were consistent and clear -- the storm was not only as promised but now could get worse. I asked the Operations Manager before departing if he had any concerns about the weather to which the response was that sometimes the summit will pop above the storms. I've been around Pacific mountains most of my adult life, this was a full-fledged Pacific system, not a local storm. It was obvious that we were heading into a brutal situation where summit attempt success was zero percent. Hurriedly, we all got into the van and went up the mountain anyway. On the mountain, everything unfolded exactly as the reports said it would. Conditions deteriorated quickly with white-out conditions, sustained high winds, and accelerating snowfall. To add insult to injury, we learned on the ascent that the tent camp was taken down by the very same company -- another nail in the summit program coffin -- before we even got close. For anyone with marginal mountain experience, if it wasn't clear from the weather reports days earlier, it was beyond clear halfway up the snowfield that we would be ascending no further the shelters at Camp Muir. For the next 2 days, we huddled and largely sheltering in place and doing basic skills lessons. To put it mildly, I am disappointed and frustrated. I feel used of both my time and money to simply serve as a inanimate cog in IMG's business and operating model. It's one thing to not make a summit because of a challenging situation encountered on an attempt on the mountain, but it's a whole other thing to willingly send a team up into a glaringly obvious winter storm hazard with no possibility of a summit, and with the participants having no say, forcing them into an alternate basic program they had not signed up for. I'm frustrated that we were not given a realistic assessment and an opportunity to reconsider the climb during orientation or the morning of departure. It was obvious and clearly stated what kind of weather was imminent. Instead, likely motivated by the IMG business and profit objectives, we were hastily moved into the climb, weather concerns dismissed and a deceptive program switch from summit attempt to basic skills inevitable. I'm not a wealthy person. To have this all come down to "well, hopefully you got something out of this" is callous and apathetic. In conclusion and to reiterate, I'm disappointed and frustrated with IMG, to say the least. I am shocked and angered that we were sent up the mountain in an imminent and obvious multi-day winter storm hazard. I am frustrated that we were forced into paying for a program that was absolutely nothing like the one we signed up for. I feel robbed in that I did my part to keep IMG's business running as that was clearly
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December 2021 by Steve S.
Dishonest bait-and-switch rip-off. I signed up for a trip to go up Mt. Rainier in 2022. Long after I paid, the company informed me that it would not be honoring our agreement. If I wanted to join the trip, they said, I would have to comply with their newly announced Covid vaccine mandate, which I never agreed to. If you have an allergy, a history of poor reactions to medication (such as the first dose of the vaccine), another medical contraindication, or one of myriad other reasons not to get the jab, then too bad. Your only alternative is to submit to the hassle and expense of taking the notoriously unreliable PCR test in a very narrow time window before the trip. Then, if you're lucky enough to avoid a false positive, you'll have the privilege of being treated like a second-class citizen the entire time. You will not be allowed to be in the same camp as the other climbers or to eat near them. While the rest of the group is together, you will be off in a leper colony. I refuse to do business with a company that treats me so poorly, and I refuse to participate in creating two castes of citizens through medical discrimination. It is bad enough that the other two major Rainier guide companies have these medical apartheid policies, but at least they're upfront about it. I saw their policies and chose not to do business with them. IMG differentiated itself by being the only one of the three without these policies, so I signed up with them. But this turned out to be a bait and switch. IMG waited until most of the slots on their trips were full, and only then did they announce the policy. I was furious at their deception and immediately resolved to get my money back. They repeatedly cited the "nonrefundable" $500 application fee and kept giving me the runaround, but I was adamant that they cannot simply change the terms of our agreement at will. After sufficient threats, they finally gave me a full refund. That doesn't make me whole since I can't recover all the money I spent on equipment and insurance, but at least IMG didn't profit from trying to rip me off. That IMG is willing to stab its customers in the back like this tells you everything you need to know about the character of the people running it. Even if they rescind this horrendous policy, I will never do business with them again--and neither should you.
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August 2021 by Janet Sparks
Unbelievable talent and experience with the Guides available for your climbing adventure. Get it off your bucket list and put it on your to do list. Schedule your adventure NOW! :)
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July 2020 by Marv O.
Great company and awesome guides. I climbed Aconcagua with IMG and was very pleased. They were very professional and organized and the logistics were great. I'd definitely recommend IMG.
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March 2020 by Bryan Hilgendorf
Great people that love to play in the mountains!
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August 2019 by John Allgier
Awsome
