-
March 2024 by George Curtis
Great selection and service. Colocated saw shop too! Large selection of bird feeders. Easy parking, quick access to Hwy 18 W.
-
March 2024 by DeNean Card
I have never received customer service as amazing as I did here at the Auburn, WA ACE Store.I had pulled into the parking lot to check for an address. I was pulling a little wheelchair trailer. As I was leaving part of the trailer was dragging on the ground. 4 men, drizzling rain, and close to 1 1/2 hrs of their time and efforts and I drove away with a functioning trailer. My total cost??? $0.00. It brought me to tears. I came from 2 1/2 hrs from home, a friend and myself, 2 women stranded without a clue as to what to do. Those 4 men in ACE HARDWARE in Auburn are my heroes.
-
March 2024 by Big Chief
They have the typical inventory for a hardware store. Things are pricey now days but prefer to shop local.
-
March 2024 by Joshua Sveum
Got nothing but stared at when I walked. Not a single person asked if I need help. Sat looking at a product for 15min , no one asked if I needed. People walked by, didn’t ask. But when I go to buy a $500 piece of gear, then they need to know if I’m a home owner. Could have cared less when I walked, except if I was going to steal. I wonder if I’m a minority?!
-
March 2024 by Nelson Alvarado
I love the staff working there, very helpful and friendly service ?.
-
March 2024 by L sjogren
Monday February 26th 2024 1:45pm Ace Hardware Agrishop” West Main & C street Auburn WAI was going to Ace for the purpose of price comparison & product comparison between Ace and two other similar stores. Per king county we are to bring in our own bags or pay per bag-I always bring reusable bags when shopping.Upon entering I saw a sign asking for all bags to be left upfront; the cashier who was ringing a customer up directly to my left didn’t notice me entering.I voluntarily let her know I wanted to leave my bags upfront as the sign requested. I asked her to put them behind the counter so not to be taken by someone else -especially since one bag was my purse/packShe ignored my requests-I took out my wallet & the box of product I brought with me for comparison of ingredients. As I went to go shop a man came up from behind me & grabbed the product box from my hand-I stated I brought it in & he stated he could hold it for me as I shopped-why? I don’t know. that’s the beginning of the upmost deplorable service I have ever been subjected to. He then follows me>4ft to the aisle & as I’m picking up things to look he keeps grabbing them from me! I said I’m trying to look at ingredients&compaeenprices. He said he could hold it while I looked?!!! What?!! Then as I preceded to other aisle 3 men surrounded me one on each end of the aisle & him beside me. I told them as a woman this is making me extremely uncomfortable. They stated we’re just here if you need assistance. Three of you?! Blocking both ends of an aisle & a man 4ft or less away from me is needed to “help” me?! Finally after I tried to go to another aisle&same behavior occurred i decided to leave. I grabbed my bags&asked for the product I brought in & the heavy set older man wouldn’t give it to me. I threatened to call the police& then he gave it to me. He stated “tell all your friends “ laughing.Two menfollowed me to my car RECORDING ME!!I said I don’t consent to b recorded! I said I would be reporting it&askes the store# he gave me a fake store number!
-
March 2024 by Ben Michaelson
Great, friendly and helpful staff
-
March 2024 by Michelle Burkholder
I think they sold me a small bag of old cement. Everything I make out of it crumbles.Also, I don't feel welcome in that store. I feel like they really rather I not be there, which is fine. Home Depot has fresh cement.
-
February 2024 by Ken Broyles
Awesome store. They have a great selection of hardware. Had everything I needed.
-
February 2024 by JOKER ;} G
Not bad at all prices or low the help is good
-
January 2024 by A
Nice staff, lots of selections, very helpful.
-
November 2023 by Christina C.
My husband and 5 yr old child went in to purchase 2 bottles of oil. Paid, then walked around the store for a few minutes. As my husband proceeded to the door he hear a lady say over the walkie that a man was about to walk out with 2 items and no receipt however she never not once asked him for a receipt. As he continued out the door he continuously hears the staff talking about him over the walkie. By the time he gets to the door he's frustrated and pissed and just want to get out of there. A lady followed him out of the store and begin yelling at him that he didn't pay and they were going to call the police. My husband proceeded to tell her call the police do what she needs to do and also told her go ask the employee if he cashed him out. However, she cotinued to yell and make a scene that he didn't pay and stated the cashier on the other end stated my husband did not pay. By this time 6 employees are swarmed around my husband and child. Of course by this point my husband is livid. Places our child in the car and tells the manager to call the police and let's them know he'll wait. Another guys come out and says,: oh he paid. After a female employee tells my husband that he is a Mexican thief and a shitty father causing a scene in front of his child all the employee gather in a circle as if they were the victims and walk inside. No apology! Nothing! My husband then comes home and tells me what took place so of course now I'm livid. This place verbally attacked, embarrassed and discriminated my husband on top of making a racial slur. All the while in front of our 6 year old child. I get in the car, go down there and ask to speak to the manager explained who I was (I was initially very polite and calm) and I proceed to tell him that I'm sure after the drama was all said and done and you realized all along my husband had paid I'm sure you felt terrible and would like to apologize the MANAGER LOOKED right at me and said: NO I DO NOT WANT TO APOLOGIZE I DONT OWE ANYONE AN APOLOGY. Then proceeded to call the owner Linda on the phone and she also said they do not owe anyone an apology. The manager on the phone was very rude, horrible attitude and did not care to hear a thing I had to say nor did she care her employee called my husband a "Mexican thief" . When this was all said and done, ONE employee came to me and asked if he could have a minute with me and apologized on behalf of the entire store. He stated he felt ashamed by what happened and could not stop expressing his sincere apology (although he was the ONE and only staff that didn't swarm or attack us) I will NEVER do business with Auburn Ace Agri shop ever again in my life and if you are of culture I strongly encourage you stay away from this place. I have never been racially profiled or attacked in my life and it was not a good feeling especially with our 6 year old having to be a part of that. SHAME ON YOU ACE AGRI SHOP!
-
November 2023 by D Hubbard
Friendly and helpful employees. I have a question they were right on and knew what they were talking about. I had went in there, and within 5 minutes they had me out of there. I was then off to get my job done.Great job y'all !!
-
August 2023 by Michael Newman
Had the parts I needed to get my mower back in actionKnowledgeable and friendly staff.
-
August 2023 by Traci Jewell-Martinez
Customer service was fantastic, and the prices were very comparable to the Big Box Stores. Always can find the things that you can't find at the Big Box Stores.
