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November 2021 by Liz T.
The store employees are great and friendly. The company itself is shitty and trying to get people fired for calling out their non fashion forward clothing. I won't be spending my money here.
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July 2021 by Really C.
HEY YA'ALL, KARMA SUCKS and I am making it my mission to get you all fired! Honestly, I have never seen a more poorly built mall with more racists rednecks not wearing masks IN MY LIFE!!! It is still a free country in my heart and mind and I wear "F Trump" mask proudly!! I am walking in there with all of these white people staring (Get over it, b/c in my mind it is still a free country) and get harassed by Jamie and Bridget in the Torrid store for asking them where their store is. So when they made fun of me and laughed at me when I walked in for asking for directions, I gave it right back to them as a Native American activist for 32 years because some white women were tag teaming me when I told Jamie how rude she was to make fun of me for asking for directions, and promptly told the racist lady who was picking on me for speaking my mind that she better wear a mask if she doesn't want to get COVID and the new variant going around. What a racist, horrific store. I spent over $300 for my order and this is how I got treated!! DISGUSTING PLACE!! ALSO, BRING LYSOL, THESE WITCHES AIN'T WEARING MASKS AND PROBABLY AREN'T VACCINATED EITHER!!! - WARRIOR IN SEATTLE
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December 2020 by David J Tugaga
A great place for all kinds of clothing. They have baseball caps, beanie caps, sweats, hoodies, and more. If your ever near the auburn outlet mall, stop in for a visit. There is also a clothing print shop in bosswear. They do all kinds of print, on T-shirts, hoodies and other material including sweat pants. You won't be disappointed, just stop by when you have a chance.
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September 2020 by Prima Valenzuela
Great Deals and since i have larger men in my life my son and boyfriend. They definitely have the styles and price that fit. My son is extremely happy. Thank you we will be back
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July 2019 by April O.
I was very hesitant visiting this location after leaving the Southcenter location. I had $250 worth of haute cash to use and Southcenter had NOTHING especially in my size. I was so sad and disappointed and I never have this issue lol. On the drive to Auburn I read the reviews, I was praying this location had better quantities of merchandise and reading the reviews and the comments of the customer service that didn't make my day any better. Arriving I walked in and was greeted immediately in a sincere manner. I expressed I was hoping to find more options and sizes and she said you just let me know if you need any other sizes. The store was not busy but had plenty of customers in there. Within my first 10 minutes I was greeted with at least 3 employees just checking in to see how I was doing. Not in a bugging way but genuine which was really refreshing. By the time I was done trying on all my options on I was ready to check out, there were three items I would need to order online and one of the gals grabbed the three items and said let me check in the back to double check we don't have some in the back which I appreciate SO MUCH! Luckily she found one item in my size so all we had to order was two tops which was OK to me. By the time I was done shopping I had met at least 5 employees who all helped me. Every girl was sweet and genuine! I hope corporate sees this review because all those girls deserve recognition because they are amazing at their job. Trust me when I say this I shop all over the place and I don't see this type of teamwork! The Manager and District Manager should be proud. I am a Manager in Property Managment and this is exactly how I like my team to run our two properties.
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December 2018 by Julianna H.
So I am gonna just go ahead and give you guys a 1 star. Horrible customer service checkout counter so cluttered i couldn't place my purchase on it for check-out, and allowing people to actually SIT on the clothing tables near the entrance of the store. Maybe someone waiting for family to get off work? Totally intimidating and rude. I said excuse me to get by and was elbowed with an "excise you!" and yeah, the store was not busy so no excuses please.
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August 2018 by Latrice B.
This store is horrible and it's customer service is even worse. I bought some stuff on Saturday. It didn't fit right so I wanted to return it or exchange it and I was told all we can't do a return or exchange because it's clearance items and it says so on the back of the receipt. WTF! How do you get a receipt after you purchase an item. I feel so disrespected and cheated by Torrid. How do you expect for someone to know what your store policy is if you do not post it except from the back of a sales receipt period a sales receipt means a person's already purchased the item in that they can't return and that's how they become aware of your policy. They never have to worry about me coming to their store and spending another dime there. Beware, Torrid is just out to rip you off.
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February 2018 by E T.
After speaking with Laura their manager in January, I decided to give the Outlet Collection Torrid another try. I'm really glad I did! The experience was absolutely amazing! Greeted with a warm smile, tons of help, and thanked for coming in! And the bag with flowers? Adorable!! Thank you for the total turn around and making my experience one to remember.
