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October 2023 by Haley Lindor
Went in to sell 1.5 sets of diamond earrings previously bought from Kay Jewelers ( lost one of them), they took them behind a wall where we could barely see them. After a few minutes they returned and offered $90 total because they said they won’t take any silver jewelry , but the singular earring was white gold so they would take that one. We declined and left, once we got back in the car, we noticed the white gold earring was gone. We came back and asked for it back, when an older lady’s face turned red and started accusing us of trying to pull something and kicked us out of the store. We called the cops and they couldn’t do anything about it since we left the parking lot. Never go here, they will steal any of your EXPENSIVE jewelry.
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April 2023 by Jon Knight
Lady took a 20 from me and then acted like I gave her 10. I told her I gave her a 20 and she gave me a smug look and said it was a 10. I told her I just used the ATM and only had 20's.... I wasn't in the mood to argue with her she can have the $10.
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April 2023 by Tim Wilkerson
Not helpful at all not will to work with anyone
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April 2023 by Tony V
Very good pawn shop! Very fast service, will let you look and handle pretty much any item in store as needed. I got my current computer from them and Have no regrets! Staff and Management are always friendly and willing to haggle a bargain if you're polite. In-Store gold testing, and they can call experts for documentation of things as well! Only gripe is that they do tend to upsell quite a bit, or try to get you to sort of "quick buy" things, but that's normal business practice to be quite honest. All and all staff are helpful, quick, efficient. Solid place there!
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March 2023 by Tony Vinyl
Very good pawn shop! Very fast service, will let you look and handle pretty much any item in store as needed. I got my current computer from them and Have no regrets! Staff and Management are always friendly and willing to haggle a bargain if you're polite. In-Store gold testing, and they can call experts for documentation of things as well! Only gripe is that they do tend to upsell quite a bit, or try to get you to sort of "quick buy" things, but that's normal business practice to be quite honest. All and all staff are helpful, quick, efficient. Solid place there!
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December 2022 by Vince Nguyen
If I could rate a zero I would. A manager there doesn’t know how to act professional. Rising her voice saying she can just not sell me an Item, thinking and assuming I don’t have the money. Worst customer service ever. Just cause I came in with a lady that can’t afford to pay for the item that she lost. Automatically I get label like that lady. In the end I got the money and Item still have to be sold to me! Hopefully that manager person learn her lesson that don’t judge a person or anyone and be professional to everyone regardless of the situation especially it’s a business. I wouldn’t want to be having any further business with this location ever again.
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November 2022 by Henroku
If I could give them 0 stars I would. The lady sat behind her desk for a good 10 minutes before she decided to get up to help the multiple people waiting. So I get up there. You can tell by her face she didn't want to help me. I tell her I wasn't selling my items and would be back for them and as soon as I put one of my items down she says that it looks to brand new and because I put it back in the original box that she couldn't take it with out the receipt. Like ma'am you never even looked at it. Just tells me she wasn't trying to help me. Which is fine, I didn't want to pawn them in the first place. Never again.
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September 2022 by Tracy Garcia
Great person named David help me!!! He was so helpful and we picked out the perfect diamond and ruby ring for my daughters birthday!!!
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August 2022 by Clinton Dezeurn
Great customer service skills will do anything to try and help you
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June 2022 by Jody
Took a friend there, had fun browsing
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May 2022 by Elizabeth Roy
Half of the staff don't want to do their job. The manager is cool and another worker but the rest just don't care. I can walk in and get one person and they would accept everything I have and walk it the next day with exactly same stuff and the person that time will deny it all. There is no consistency here
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October 2021 by Machaela Glenn
The staff is very rude.
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August 2021 by Sterling Mcgarvey
I would rather not rate them with any star, this place is a joke. The manager a female short round was very rude and is robbing us. Paid for a gun, had to wait for backround check then once approved or not would go in and pay the 20$ that would finish up our payment, and the day I walk in there she tells me that I'm late and that I have to pay another 100 bucks and still haven't received my hand gun. These people are robbing us and are not friendly at all.. I will not be going back here. I advise you to never go there. If you want or need guns head on over to Shawn's black diamond pawn great place great staff so friendly and they will do whatever it takes to help you get whatever it is you want or pawn
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August 2020 by David Blaine
I have been coming to this store for a long time just to buy DVDs usually. This time I came in looking for an xbox. Unfortunately they didn't have any but the young girl there was very polite and called around to some other stores close by and was able to find a location for me and I ended up getting one at the location in Kent. Super helpful! Everyone who works there is very kind. The shop manager has been there for a long time and she is always giving me good deals on DVDs. Even though I do not do much except buy movies, I prefer this store over the rest in Auburn and because their customer service is just overall excellent. They have a lot of good finds and I really like that the girl who helped me offered to take my information and give me a phone call if they find some of the games I am looking for. Really awesome! Keep up the good work!
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July 2020 by Mirtes Malde
They are super helpful and always so polite, especially Jessika and Joshua!
