-
June 2025 by Mykell Cruz
THE BEST customer service is given here. Everyone I have interacted with has been amazingly kind and accommodating. I love coming here when I need in-person service.
-
June 2025 by Daniel Van Daele
branch manager Ashely is amazing!
-
May 2025 by Mitchell Raimkulov
I went to this branch to open an account. Amber Bradshaw was so patient and kind explaining things! This branch of Chase highly recommended!!!
-
February 2025 by Lewis Powers
I went in to this branch merely as a curious, potential new customer. The initial experience was very pleasant and speedy; I was sat with a representative, Anthony, almost immediately. What started as a good experience morphed into a great one, and I did decide to open my first Chase account.
Anthony was extremely gregarious and even more informative and helpful. He showed me all kinds of features that are available on their mobile application. To put it simply: the app is second to none. And their service made me feel as though I was their very first customer. Clearly not, as Chase is a massive company!
Very happy with my decision to take the plunge and start a relationship with this banking institution - frankly it surpasses my experience with all my other banks and credit unions, although I will say they too have been just fine - just not to the degree that I observed here.
Thanks again Anthony! You were integral in edifying my concerns & curiosity; you represent this institution in a phenominal way.
-
November 2024 by Arun Kambhammettu
I have been visiting this brach for over a year now for different purposes like wire transfer, forex, cheque's etc. Always had a great experience. Ashley and Tatiana always gave prompt attention.
-
June 2024 by Marlayna “Marci” Franklin
Manager, Ashley, lost $70,000 of ours after not following federal law on verifying wire transfer information on the other end. Will see her in court soon. Don't go here and switch banks completely. JPMorgan CHASE and any involvement with I recommend staying away from.
-
May 2024 by M K
The worst customer service I have ever had at this branch! From the moment I walked in, it was clear that the staffs had no interest in helping customers. Nobody seemed to have any enthusiasm for their job, and they were dismissive, lack of respect and unhelpful. If the branch lacks sufficient staffing, provides poor customer service, and potentially harbors racist behavior, why it even exists in the first place?! Perhaps there are underlying issues with management oversight, operational inefficiencies?? Whatever the reason, it's clear that significant improvements are needed or reconsider someone who loves their job and can actually provide quality service because that not only reflects poorly on the company but also erodes trust and damages its reputation in the community. Save yourself the frustration and avoid this place at all costs!
-
April 2024 by Денис Александрович
nice staff, good service.
-
March 2024 by Travis
Great branch, the new branch manager is amazing and very attentive to customers needs
-
July 2023 by Andrew Wagner
Just started coming to this chase bank, they are always so fast and helpful! The store is clean and easy to get in and out quickly.
-
March 2023 by Private P.
Horrible! Auburn WA location. 03/2023 Due to a very disrespectful and cranky S well mentally unbalanced customer, I felt very uncomfortable and hid behind a pillar. The woman got out of line and got up in my face, I told her to get away from me. The office manager, ( supposedly) came up and started yelling at me. Would not let me speak or explain what had just occurred. I kept getting kept getting lectured. Then she told the security guard in me? All the whole never addressing the very aggressive instigator. A man whom had encountered the obnoxious woman spoke up for me. She had been extremely rude and agressive towards him as well. We spoke outside the bank and he gave me his information. As I filed multiple complaints from HR to other channels offered .A manager should be able to LISTEN and deescalate a multitude of situations. When i expressed she was not listening and was making it worse, she stomped away and ran to the security guard like a Little kid. I had. I am closing my account today.
-
October 2022 by Hieu Nguyen
The employees are very helpful. The manager (Thomas) and bank associate (Jasmine) did a great job to resolve my issue about an insurance claim check. That is exactly the help I'm looking for from the local branch.
-
September 2022 by Aly Rizzo
I have always had good experiences here and plus I’m in and out each time visit this branch.
-
August 2022 by Austin DeMatteis
Bank always has excuses why funds aren’t in my account and how after depositing checks every time they have an excuse why funds, my money can be available till a business week. If you want a bank that lets access your deposited money, chase is not the bank you want.
-
August 2022 by Anthony Pun
Very friendly customer service.
