-
September 2023 by Leonna K.
after making multiple payments on this all the sudden when i'm making my final one an additional 150$ was added to it and no one will answer my emails or phone call and tell me why. so sketchy and unprofessional l.
-
August 2023 by Sa Per
Brenden was great and followed thru when we had a small dilemma returning the rental. Thank you for helping when time wasn't on my side! :)
-
June 2023 by Sandra B.
Samantha was great help... She did everything she can to help me and my mom she is awesome..
-
June 2023 by Lori Prokopchik
I had a really pleasant experience. JT was very friendly and so was his manager Sam. I got all my questions answered and got my car rented in timely matter.
-
May 2023 by David Kim
Sammy and her team is great!!
-
April 2023 by yin kuang
If I could give a negative rating I would definitely do it. The branch manager, S, cheats customers blatantly. She listed the non-existent car online and tricked their own customer service to reserve the car to multiple customers. I am one of the unfortunate customer who got her scammed. I received email with "Your Reservation is Confirmed.Thanks for choosing Enterprise! You reserved a Standard vehicle on April 6, 2023 at SOUTH AUBURN.” and with the car's picture. I also verbal confirmaed with the person from enterprise by phone. I get to this branch in about half an hour. This Miss S suddenly said that they don't have a car for me. I showed her my reservation with number. She folded her arms over her chest and said in a contemptuous tone I don't think you should get the car. It's unbelievable that she can face the person she cheated so confidently. She refused to solve the problem, she thought that my failure to get the car has nothing to do with her and her company. She said that she is a private company. the car can be given to whoever she wants, but not me. This is my first bad review in ten years. Throughout the process, she dismissed emails from the company that amounted to contract confirmations as nothing. She doesn't feel guilty at all for cheating, and she doesn't call to see if other branches have cars.She has no solution other than to treat her clients brutally. TERRIBLE ENTERPRISE BRANCH!
-
April 2023 by Nate W.
This place is horrible! And the unpleasant unprofessional agent there needs to be fired immediately!
-
April 2023 by Peters Githuka
Customer service at its best.
-
March 2023 by Lori L.
Went smooth, friendly service, but outside of car not washed when I picked it up.
-
March 2023 by Cheryl Smith
Samantha and Chris are awesome!!
-
January 2023 by Tarlochan Singh
I booked online and they called me 45 min before and offered me a Van instead of the SUV I booked. Worst company ever.
-
December 2022 by Elizabeth Sweeney
Everyone that helped me at this location (Mike, Aaron, and Russ) were phenomenal and so kind. 10 out of 10 would recommend renting from this location!
-
June 2022 by Jack Fono
The last time I rented a car from one of the Auburn location was really messed up,I usually make online payments it was great until last week ,I never knew one of my payment didn't go through but didn't receive any emails nor a text message or phone call letting me know about the situation ,but what they did, they over charged me and also took more money from my bank card and I also didn't receive my $200 deposit till now so I guess they're really ripping people of with such bad customer service and lies ,I will never ever rent from them anymore...such a disappointment?
-
June 2022 by Spyder Ace Prospecting
They have always been good to me
-
June 2022 by DOlga Scott (D)
Cat wasn't ready when needed it. Eventually it can in. Service as expected.
