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April 2024 by Christopher Herring
Estes appears to be very focused on providing delivery services as promised.
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April 2024 by Daljinder Hayer
They deserve zero star rating one lady here near about 11am she is very rude very bad service
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November 2023 by Pamela Ruiz
I would give them 0 stars if I could they lost my $4500 mattress I got at a Bed Sale from work, I would never get this opportunity again. Paid $700 , arrives in Chicago and they say might as well file a claim because it’s lost !! This was a month later never ship with them ever ! Hope they go bankrupt because I have never felt so hopeless trying. To save money and help my family in time for the holidays and they couldn’t even give me the money to purchase another Mattress at retail as if I could purchase another one ever heard of a sample sale ? It won’t happen again and it’s not two of a kind! There’s no hope you will go bankrupt!
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October 2023 by Tiffani Csonka
Our shipment was picked up on 9/27 and had an ETA of 10/2. Due to their cyberattack our shipment was not delivered and now today on 10/11 we have finally been told it was located but they want us to pay an additional fee to have it delivered. Their rep was incredibly rude and absolutely refused to accept any responsibility for the delay. We have lost thousands of dollars on our project while waiting for the material to arrive. Your customers shouldn’t have to incur additional fees due to your company wide system shut down!
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August 2023 by Zach Monroe
Super friendly and helpful. I had my truck stolen this week and they even helped me load it all into my car.
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July 2023 by Lloyd Chand
They have great communication. Deliver on time
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April 2023 by Yup
People who are saying check in lady is rude they are Right.she repeats herself in a rude tone more like a Yelling.i went home hugged my wife now I have more respect for her when she talks.?
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December 2022 by andy devivo
Rude staff and horrible service. The box was very badly damaged in transit. At minimum the damage sustained: the box was walked on (see footprints), dropped off the truck, crushed, and picked up through the packaging with a forklift. When I pointed it out, the staff seemed disinterested in what I had to say and responded "it's possible they shipped it like that". Very disappointed.They called me multiple times to tell me I had to pickup this shipment right away, and didn't notify me my packaged was destroyed in transit. Horrible service, avoid at all costs even if the competitor is higher priced.
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December 2022 by Joe Ruffino
Expected shipment on 9/2, did not arrive so store reordered item since first order was listed as sitting at the Auburn wa warehouse for too long. Second order has now been at same warehouse for almost 48 hours, (which is also 2 days past the estimate they gave for delivery to store). The store told me Estes said it was waiting to get on truck. I also can't pick up at auburn location, since store would need tochange bill of laiding.. First shipment says delivered on 9/8, store says they never got it.
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December 2022 by Jon H
Avoid this company at all costs. They were hired to deliver a generator to the front door of a home on Lummi Island. On the day of delivery, the informed me that I had to meet them off the island to accept the generator, which defeats the entire purpose of why this company was hired. Don't accept jobs you can't fulfill and retrain your customer service.
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December 2022 by Holly Barnhart
We never even received our order (we have been waiting since December), the tracking was all over the place and finally said delivered in January for date 12/13/2021, yet we never even recieved it and we can't get a straight answer out of anyone. This has been extremely frustrating.Edit: After the owner contacted me about my delivery to email the proper people, I got no response, if I could give negative stars, I would.
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December 2022 by Robert Brenner
These folks were super helpful and a pleasure to deal with!
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December 2022 by Alissa Long
They have very good security!
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December 2021 by Modern Coaches
been in here a few times to pull loads, the yard is always a mess, no where to park their own equipment let alone visitors, the worst is the dispatch office, the ladies at the window, all, always have an attitude no matter how polite you can be, the guy with the moustache working adjacent, literally greets people with "what do you want" as if it pains him to do his job. extremely unprofessional.
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December 2021 by Maks F
The lady on the front desk is a very unpleasant person, rude and unqualified. I arrived for my load in the morning (on time), my trailer was already ready, but I had to wait 3 hours while they were looking for documents.
