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April 2024 by tom benson
Good communication and service. A+. Thanks
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October 2023 by Tag Tweet
I decide to go read a few reviews of ferrellgas since I got here at 4:10 and there's no one to be seen considering they say they close at 4:30 p.m.I guess I'm going to find someone else to fill my propane needs since I wasted my time and gas just to come over here which I thought the price was pretty good but I don't know now.
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October 2023 by Bill Vetter
I have been a customer for several years with Ferrellgas. When you send e-mails stating the price per gallon of propane at $2.09 you don't show the hidden charges I pay or propane. Ie: hazmat fees at $15.99 and fuel surcharge fees at $10.99. These hidden charges raise the price per gallon to $2.21.5 cents. I would appreciate knowing all the cost prior to ordering.
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October 2023 by KC Slick
"I recently had the pleasure of working with Ferrellgas propane and I must say, their customer service exceeded my expectations. From the moment I reached out to inquire about their services, their team was incredibly helpful and responsive.Not only did they provide me with all the information I needed, but they also went above and beyond to answer any additional questions I had. Their attention to detail and willingness to assist stood out to me, making me feel valued as a customer.In terms of response time, I was pleasantly surprised at how quickly Ferrellgas propane addressed my needs. They wasted no time in getting back to me and were able to schedule a delivery promptly. This quick response helped me continue with my day without any disruptions.Another aspect that I appreciated was their competitive pricing. Ferrellgas propane offered me a great price for their services, which made it an easy decision to choose them over other providers. Knowing that I received quality service at an affordable rate gave me peace of mind.Overall, I highly recommend Ferrellgas propane for their exceptional customer service, quick response times, and competitive pricing. You can't go wrong with choosing them as your propane provider. Keep up the great work, Ferrellgas!"
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October 2023 by Sarah Barnwell
I just called Ferrelgas because we are switching to another propane supplier. The reason being is last April when I called to fill the tank, I was shocked by the price per gallon. I did some research regarding the price of propane in our area and it was less than half of what Ferrell was offering us. When I called and asked why it was so high, the gal on the other end told me that it's like Comcast, you get the special pricing for 1 year and then it goes way high. Oh, but they could re-offer me the intro price again to keep my bill down. I called around to other companies, and they all told me that was ludicrous. I asked my neighbors (none of whom get their propane from Ferrell, and now I know why), and they said their propane suppliers don't do that. Well, when the gal asked me why I was switching, I told her the reason stated above. She became argumentative with me, kept interrupting me, and was incredibly condescending. She suggested that I just call back each spring to get the new customers price again. When I told her that I am busy and don't want to have to call back each year to get a special pricing, she went off on how all propane dealers do this, etc and would not stop. I had to physically hang up the phone on my end to stop such a horrific conversation.As far as deliveries went, they were always on time and the delivery men were respectful. They probably deserve 2 stars but I'm so upset by the conversation that just happened that I am giving them 1.
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October 2023 by Melanie Jennings
Very responsive to my needs. Good communication and very professional. Definitely recommend them. Their bid came in lower than the other companies I contacted. Very satisfied.
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August 2023 by Sue Raney
Donita did a great job of purge and refill on our new propane tank. She also answered questions from an elderly customer very politely with a lot of patience!
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June 2023 by Linda Amell
I have had you for 13 years never had a problem until now, I put in an order may 10th, paid in full now it's June 6th I've called so many time as I'm almost out the lady just laughed at me.
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January 2023 by Athene Davidowski
Not super happy with my recent experience 12/30/22.I really hate giving negative reviews, but as a first time, winter, propane owner I would not go with this company; especially if you lease. Why, right now during the winter months they are so back-logged (the second rep), that they cannot accommodate emergency fills. That's the reason for (2) starts, unfortunately. The rep for our area who comes out with the truck is great, so this review is mainly for the fact that a company so large could not accommodate an emergency fill. That's the biggest reason we went with them; I'm just so happy its not leased and we own our tank. Best investment for this exact reason
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January 2022 by Brad Davenport
Iv always had a great experience here they always treat you with respect and they recertify tanks and tell you if it's worth it. Just wish they stayed open longer
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September 2021 by Andrey Dumitrescu
These people never work every time i come in they are on break there web site says their lunch brake is from 11 to 12 you get here there door says 11:30 to 12:30 and guess what at 12:30 still no one here so if you would like to stop by this place arm your self with a lot of patience you you be there for awhile
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April 2021 by Jacob sandiford
Impossible to speak with anyone. Was stood up for an appointment after leaving work early to make it. Appointment at 3 home by 230. Business card in door and can't reach anyone. Bad buisness.
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November 2020 by L. Tallmadge
They installed a faulty regulator. I was sick with carbon monoxide poisoning. They won't answer the phone to help me. They used to be a good company.Update 3 days later:Well, Ferrell Gas has made my day! They called me back and took great care in making this right. Wonderful! To know people care about each other is such a blessing. Thank you Ferrell Gas.
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November 2020 by Keith M.
Watch your bill. They keep trying to slip in $150 next day delivery charges when I've never once called them to fill my tank. Delivery drivers are awesome.
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June 2019 by John A.
I selected Ferrellgas in Auburn due to its proximity to the service dealer I picked up my RV from. Upon arrival I was met my a young man who informed me he would be right with me. After finishing with another customer he prepared his equipment to refill my RV propane tank. After confirming that all my systems were off/safe, he refilled my tank in less than 5 min. He directed me to the front office to pay the invoice ticket he gave me and I walked over to the office. When I went to pay the invoice the young lady told me that she would take care of the payment herself and thanked me for my service in the Army. Wow! Great Service by a Great Team at Ferrellgas! Thank you!