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February 2024 by Dani DeVos
Absolutely the worst bank. Charging fees for an account that cannot be seen on online banking. Fees can only be paid in person. Account can’t be closed. They would rather send an account to collections than accept payment for it. The branch manager agreed to helping in many ways in the office but then quickly changed his tune “in front of the cameras” which he brought up. This bank does not care about its elderly customers.
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December 2023 by Betty Jacobsen
Had efficient tellers line went quick
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November 2023 by Nevaeh Dejanique
I’ve been trying to see how to go about filing a complaint for awhile now; so I’ll just put it here. First I feel completely disrespected & set back I went to your auburn location & your representative by the name of Allison was completely disrespectful so so rude; I’ll definitely be going to the better business bureau, corporate whoever ! First she was to busy having personal conversations and fraternizing with passing coworkers for me to even grab her attention, I proceeded to inform her I needed help with cashing a check , as I’m trying to get my ID she’s trying to argue me down, I told her I have it I have a big purse I’m a mom it’s a lot going on in here. After I give her my ID , she smirked at me , snatched it & at that point she wasting my time and all that for what? Do your job! So I just asked for my stuff back I would go elsewhere she laughed and tossed it back. That’s completely unacceptable!
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May 2023 by Adam Burns
Drive thru slow ?
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April 2023 by s Maan
Waste of time for loan
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February 2023 by Jerrod Hefty
What's the point of even having an ATM if it's inside A CLOSED BUILDING
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February 2023 by Kent Nuttall
Raj was incredibly helpful. She bailed me out when I really need it and with the extra mile to make sure something I’ve done it was super important.
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January 2023 by Yogi Allen
Good place cause they gave me some money LoL
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October 2022 by Christopher Stumpel
Extremely inadequate banking. Inconsistent with how they handle clients, unapologetic when they are wrong. Highly recommend any other bank.
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June 2022 by Neil M
Cash a KeyBank paycheck at KeyBank for 7.50, ludicrous. They should accept their own checks.Edit, took a star away, the only response was to apologize for taking a piece of my hard earned paycheck, instead the corporation doubled down and justified the necessity of deducting from a payroll check. Shame on you KeyBank, I'll never do business with you.
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January 2022 by Dana Hannon
Worst bank ever. My hubby is closing his account this week. They FEE YOU to death, withhold cash deposits and have horrific service!!!!!!!
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November 2021 by AMP's KeepSakes
Excellent bank. Best bank I've ever been into. Tellers are superb, and service is fast!
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August 2021 by Wulfman McCarty
Very helpful, prompt service, friendly and professional employees.
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June 2021 by Ladd Butler
Shaina helped me with notary services when the branch Manager atmy own bank across street(Wells Fargo) wouldnt give me 10 minutes to notarize. Because she wanted to leave ahead of traffic friday at 2:05 pm ...looks like im pullin a couple PMA accounts feom wells
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February 2021 by Sarah Summers
Very snotty tellers, they don’t care if you’re even standing in the lobby crying right in front of them because they closed your account without telling you. Stay away from this branch. I’ve had nothing but problems with them from just trying to get a debit card to my money I’ve earned from my work to snotty workers there.
