-
March 2023 by Tory Moses
Horrible service the employees were not helpful and ignored us , while costumers cleaned up glass that the employee broke took 25 min and still no help they have lost our business .
-
February 2023 by Timothy Brown
Would of liked to buy hats today. Stopped by store around 3:45. Gate was closed. Had a sign that said on break be back at 5.
-
January 2023 by Michal Elvidge
Manager refused to do an even exchange of the exact fitted hat purchased and given as a Christmas gift, because the price tag was not on the hat. Who gives a gift and leaves the store price tag on it? Lids refused to help in anyway even telling me they would call mall security? As I was asking where the policy was and they said it wasn’t anywhere in the store that I should have gone online and read it? Again, it was a Christmas gift for my 14 year old nephew. Why would a gift have the store price tag on it. The fitted hat had every other sticker, but the price tag. It was an 1/2 size too small. After repeating it’s their policy over and over and then at one point agreeing to do the exchange the manager then quickly said no again repeating again policy it must have the price tag on it to exchange. At one point, the manager insinuated the hat may have been stolen. So, be aware if you buy a gift from Lids and it doesn’t fit…you will be stuck with it. Because, no one leaves a price tag on a gift! What a disappointing Christmas for my nephew. So if you’re buying something as a gift, shop somewhere that will be reasonable and not expect you to leave the price tag on a gift.
-
January 2023 by Devon Johnson
Worst lids I have ever been to. The store is always closed through out the day with workers hanging out in the back looking at customers sitting at the door waiting to shop. Employees didn’t know how to work their own systems for sales/ discounts so they were never applied. The management of this place needs a total revamp.
-
December 2021 by Cali S.
Good products, rude staff. I asked a simple question if they had any deals going on & the man literally looked at his coworker and they just started laughing as if that was the weirdest question. felt so uncomfortable
-
April 2021 by John Dan
They said opens at 11:30. Waited and then a sign goes up and said 12pm. What kind of business are they running here? Calling doesnt work either. They dont pick up.
-
January 2021 by Sloan
Great store the only place I will buy my hats. . they personalize them for me and have every color and style you can think of..
-
December 2020 by Alejandro Reyes
Bad customer service
-
October 2020 by Hugo velazquez
Poor attention for costumers
-
May 2020 by Khadija L.
Love this mall! Its clean and though it doesnt have an extensive selection of stores, it has a great chill atmosphere that is perfect for somewhere you just want to walk around and enjoy quietly with your family.
-
March 2020 by Patrick G.
I give this review one star do for the poor customer service and lack of help, I was trying look for a size for my brother and I ask for help the gentleman in front with navy blue glass was very unhelpful, telling they don't current the size of 8, I was very unhappy how they handle very unprofessional
-
February 2020 by Gary Y.
Decent mall to walk around. Nothing that really stood out. If you're in the neighbourhood, sure check it out.
-
February 2020 by Keith Carpenter
Love the selection of fitted hats.
-
February 2020 by Nan Olk
Expensive, but I can get team items for most all sports.
-
January 2020 by Sue Biss
Nice place for caps
