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January 2024 by Tom
The storage facility is convenient and relatively safe. I was recently stuck in the elevator in the indoor storage building and the fire department got me out within 15 minutes. The quick response from the property management was great and they compensated me for the trouble. I would recommend their facility over most storage companies out there!
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January 2024 by Michael Lombardo
I have been renting a unit for 6 months and needed additional space. Rob and James at the Auburn Way location went out of their way to get me what I needed. Great customer service and integrity. 5+ stars.
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January 2024 by Rob Sili684
Basic storage company but what makes them stand above the rest is their customer service. Very friendly staff who go out of there way to make sure your taken care of. Highly recommend.
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December 2023 by Lisa Timm
The on-site staff are the best. Super helpful, friendly and excellent customer service every time I’ve ever contacted the office. Plenty of parking in front. Clean spaces with good doors. The only reason I left was that ExtraSpace bought them out and the corporate suits increased my rate by 65%.
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November 2023 by Jamie Corpus
To be perfectly honest. If I had wrote this quite awhile back my reviews would be diff sad to say. Now however it’s changed. Most in Thanks to Donald! He’s been so kind and helpful to me as I had experienced something that impacted my family financially. He helped me get it worked out so I could retain my units. I’m so grateful for Donald always there to help and so cheerful too. Many changes have come about which makes a huge difference and I for one am so grateful.
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November 2023 by Shelley Propernick
This is a dependable and great "go to" storage place. I know one of my kids has used them three times for storage over the years. I noticed that they have painted and it appears they take care of this place very well. The facility is clean and secure.
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November 2023 by Melody “MJ” Voss
The Assistant Store Manager, Donald is so nice & pleasant to work with. He made the process of renting the unit very easy. He is a fun guy to chat with. He takes his job very seriously, keeping an eye out for the safety of the property. The facility is very well maintained & I feel safe every time I come to my unit. I highly recommend doing business with Life Storage in Auburn, Wa.
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November 2023 by Elia ..
We have been customers at this location since 1995 and current manager Donald has been awesome. He is very helpful and takes time to answer any questions we have had. The facility is kept very clean and well taken care of compared to others we have seen. E Miller
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November 2023 by CeCe Freeman
I received a letter about the insurance on my storage unit and sounded like I was going to lose my unit and so I called the office and spoke with a very nice guy who explained that they are changing insurance companies and my storage is fine. Apparently the insurance company sent out the letter early. The guy let me change the insurance right on the phone. He was a big help. Thank you!!
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November 2023 by Coryn Schober
Been using this place for a few years. The process to changing unit size is easy and they're so helpful. I absolutely love Donald who works there!! He's usually the one who's there when I happen to call or need somn and he's always pleasant and extremely helpful. Would definitely recommend this location. Especially compared to the 132nd location.
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November 2023 by Flordeliza-Marie Fulgencio
donald was very helpful helping us decide which storage unit we needed. he was in no rush showing us different units. once we figured out which one we needed, he went through the contract thoroughly with no rush. he answered all of our questions & he was just very great with his job. totally recommend this place if you need a storage. thanks donald!
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November 2023 by Elizabeth Flores
This was an excellent experience! Manager took the time to explain options/sizes available. Offered a very affordable special. The area is safe, easy to find and access. The storage garage itself was clean and had large door for easy loading. Definitely recommend.
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November 2023 by Natalie Smith
Excellent customer service! The place is clean, safe, and professional. I always feel like I'm leaving my things in good hands. Would definitely recommend this storage unit to anyone looking in the greater Seattle metro area, especially as they have competitive rates.
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November 2023 by Alysia Battraw
I purchased a unit for 6 months but never moved in since it was not a good fit for my needs but the manager Donald was very helpful and great with returning my transaction back to my credit card. I recommend this storage facility due to the great customer service I received from Donald. Great management goes a long way, thanks Donald! ?
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September 2023 by Anna-Maria Schmid
We've stored our 5th wheel at 3 different locations in the US, all with Life Storage. We've always received a very professional service. The store manager in Auburn went out of his way to assist us in finding the best possible location for our long vehicle. He was highly efficient and very pleasant towards us at all times. We fully intend to use these storage facilities in the future and would highly recommend this company to anyone who requires secure and safe storage at a very reasonable price.
