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October 2023 by Ken O'keefe
I started out at mattress firm in auburn the gentleman was nice but some others came in and the salesman said to us he was going to go get them situated and be right back!!!!! Well 20 minutes later and after being ignored we left and he did not even say I will be with you or anything!!!! So I went to mattress city in auburn and IMMEDIATELY the moment we walked in Rebecca made us feel very welcome and relaxed she knew exactly what I needed in a bed just by the way I walked in there was no pressure and let us take our time and she was absolutely fantastic At customer service and knowledgeable in the beds i will recommend them to anyone that needs a bed thanks again
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October 2023 by Crystal Mendoza
Purchasing a mattress & box spring from this Mattress City was the best experience! Rebecca was so kind and knowledgeable throughout the whole process and made sure to get all the details in on the entire purchase! I appreciate her passion in making sure we were satisfied with what we were getting both financially and with quality of the mattress! Just awesome overall! Highly recommend our local Mattress City for a calm and great mattress shopping experience!
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October 2023 by Karie Romano
Rebecca was amazing to work with! She listens and really cares about her customers. All our items were ready for pick up earlier than expected which was a plus! Thank you Rebecca for your amazing customer service. We will be back.
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October 2023 by Joe Baker
We had a fantastic experience with Rebecca at the Auburn store. Thank you for making this purchase of our mattress a very smooth and painless transaction. Would highly recommend.
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October 2023 by Jim Romano
Need a Mattress? Go here and you won't be sorry. Good selection of just what you need without a lot of upsell for expensive extras. Good pricing, great service and offers delivery (small fee) or pickup. Definitely recommend.
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August 2023 by Westley Shaffer
Rebecca was super helpful and friendly! I called looking for a I❤️My Pillow brand pillow, and she had ONE left in stock. I immediately drove over and she practically greeted me at the door! She showed me the pillow to make sure it was the right one since some customers will get confused with another brand. She made suggestions of getting a pillow protector and cover but wasn't pushy about buying one from her. I highly recommend coming to see Rebecca when you're in need of a pillow or mattress!
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August 2023 by liz mccoy
I have been looking for a new bed for months. I have been to all the mattress buying retailers. One of the Girls at my local Coffee shop suggested try Mattress City . I am so very thankful for that recommendation. I found the bed of my dreams. Rebecca the sales associate is wonderful. Warm carrying and genuine. I was greated with a beautiful smile .She asked me all kinds of questions that I had not been asked at the other places. She wanted to help be find my perfect bed. They have lots of selection. Very good price. I bought my bed on Friday after work, and a top notch very perfesionnal delivery staff. Delivered my new bed today and took way the old one. I highly recommend you check Mattress City out. You will not be disappointed.
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July 2023 by Dan Renegar
Great experience! We started out at Mattress Firm but the prices were slightly more than we wanted to pay. Considered just buying as cheaply as possible off of Amazon but wanted something higher quality. Mattress City is the perfect in between. High quality mattresses at a range of prices. We got a DreamCloud 14” hybrid queen mattress for under $1000 with a 120 day trial and it was in stock so we picked it up on the spot. Such an easy experience. Definitely add Mattress City to your list if you are shopping for a new Mattress.
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July 2023 by Nicki McDonald
She knew exactly what I needed for my grandson’s race car bed. Also suggested the mattress protector as he is not even two (accidents will happen) very knowledgeable about the mattresses and polite and friendly. Gave me knowledge on the bamboo sheets that I was misinformed about before talking with her. Good prices and friendly experience.I will go back again when in need for another mattress! ??
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June 2023 by Deborah Neuhoff
Had a great experience trying out different mattresses. The best part was Rebecca's knowledge and education that she shared with me! She is a wealth of information, and having the ability to test out different mattresses all contributes to a 5-star rating. Thanks for your positivity, follow-ups, and desire to see each customer get what's best for them and their budget!
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June 2023 by Beth slaughter
Rebecca was a beacon of light in the darkness of predatory mattress salespeople!? She was compassionate, knowledgeable, kind and genuine and sincerely wants the best for people, not just to sell them something. I appreciated her honesty and steering me in the best direction for me! Thank you Rebecca! I’m loving my new bed and I have you to thank for it! You’re an awesome human?☮️☀️
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May 2023 by Sugar boo
My first experience was with mattress firm. I bought a twin XL mattress for my son 12 years old. It crumbled all over and had a deep fold in the middle and sunken in we've only had it 450 .The frame I got from mattress firm broke . They replaced it twice for free but the frame kept breaking. When we tried to go through with the warranty. We had so much trouble doing the warranty online. They wanted images downloaded to their site explanations on how it was broken it was just a pain in the butt. It took me 2 hours to figure out how to do it I had to send images to my email through my phone download it to the site redo passwords make an account redo my email. They had me go through a bunch of hoops. It was overwhelming and very stressful. It was perfectly clear they were not going to replace anything. So we gave up and search for a better company. I typed in mattress stores near me I found mattress City in Auburn Washington. With the highest praise form multiple customers. They have a five-star review everybody loved the store and the mattresses. The customer service was amazing the lady that runs the store is awesome she is 150% honest she breaks it down for you so you can understand. She uses her own personal experience throughout the years to help you understanding. She is an honest lovely woman and she works with you. It is a small store but it is so much better than any other mattress store it is number one in my opinion. If you want a mattress or a frame this is the place to go they don't sell junk and they don't try to get you into a deal that you don't want. Their warranty is a lot better it has a 5-10 year warranty depending on what you buy . They work with you if you're on a budget or you need time to save the money. I have bought beds so many times over the years and this is the number one store it is amazing. If you had trouble in the past with other companies with beds she understands all the other the companies understands how they work knows what they sell and understands the deals and the cheapness that they make. She will break down other company's products and explain it to you the quality other companies versus equality of their product. She is patient very very honest and she doesn't try to push you into a deal you don't want. There is only a five-star rating if there was more I would give her 10 Stars if you're sick of buying crappy mattresses go here it is worth your while in the long run.
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April 2023 by Michael Howard
I found great reviews for Mattress City online and decided to stop by. Rebecca was friendly and helpful and not at all pushy. I had a very specific need for my elderly Mom and she helped me with a solution that will work for her. I really liked the no-pressure sales style. I would purchase here again.
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March 2023 by Charlene Box
I had a great experience with Mattress City, particularly the sales person Rebecca. She was incredibly knowledgeable and patient, helping us to select the perfect mattress for our needs. It felt like they were genuinely helping us and guiding our choice, not forcing a sale. I highly recommend Mattress City in Auburn for their outstanding service and support.
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March 2023 by Mike Box
I’ll try not to make this too long the short version is Rebecca is wonderful easy to work with and made it really simple for us to feel like we are making a decision rather than being forced into one. We believe we found the perfect mattress.All I’ll say is this the owner and Rebecca both went the extra mile when it mattered. There’s pretty much a monopoly on mattress stores these days so I can only imagine how hard this business works to draw in and retain its customers it really shows in their quality of response and with people.
